PC Laptops

I was looking for a new computer and since I prefer to by locally, PC Laptops seemed like a logical choice. The staff was very helpful on the purchase. The computer was ready when it was supposed to be. I picked it up and asked whether I needed anything else and I was told that I didn’t.
I got the computer home and couldn’t get the monitor to work. I called and was told that I needed an adapter due to the graphics card. So I had to run back to the store in order to get one.
After getting everything hooked up I have an external hard drive that I connected to the computer which holds my music. When I turn my computer on and start iTunes, it gives me a pop up saying the file could not be found. If I unplug the hard drive then start iTunes it works like it did with my old computer (which was not a PC Laptops computer). I called this location and they offered absolutely no advice over the phone. I was just told to bring it into the store. Technically the radio ads are right, I didn’t have to call Chumbawumba, but they still want me to go through the hassle of taking my computer to them.
Other than the issue of having to unplug the hard drive then plugging it back in to play my music, this is a great computer. I love it. Just don’t care so much for the customer service over the phone.

I don’t normally post reviews, but felt that I should share the experience I had yesterday at this location. I got a virus on my Dell computer and so I brought my laptop in to see about them helping to remove it. I described to the tech what was happening, and without even opening it or looking at it he informed me that the repair would be $ 277. He told me that my computer was hardly worth $ 300 total, so I should just look at purchasing a new computer, that wouldn’t have the same problems as this one did.
I told him I would «talk to my husband about it» and left. My computer is just 12 months old. Absolutely no need to purchase new, just needed a repair! Super disappointed about the lack of service and how I was patronized.
On a happy note, since I bought it through Costco, I called the Costco concierge service and the tech carefully walked me through the problem, told me how to repair the issue and charged me nothing. Computer is as good as new.
Don’t waste your time at this location!

this is my first time coming to this location as i usually go to the sandy one, but the service here is just as excellent! you’re greeted warmly and enthusiastically as soon as you walk in. they offer you a cold beverage and they also have candy to snack on. we were here for about half an hour and i noticed that all other customers were also treated very well as soon as they come through the doors. they definitely care about their customers and will do anything to help you out. you can tell that customer service and customer satisfaction is a priority for them.
on this most recent visit, dan fox helped us, and he was amazing! we felt well taken care of and thomas n. enjoyed talking to him about computer stuff (things that i clearly am not smart enough to understand). while they were doing their nerd talk, i was digging in the halloween candy bowl looking for peanut m&ms. alas there were no more to be found, but i was cool with a snickers. however, when dan realized i wanted the peanuts m&ms, they actually opened up another bag of candy just to find me the one i wanted. i kind of felt like a spoiled brat, but i also appreciated the thoughtfulness and effort. if they’re going to do that just to satisfy my candy craving, imagine what they’ll do for you with your computer needs!

Love this place! The staff are super friendly and not over-​bearing. They also know their sh*t. Often times, I’ll go to Best Buy or Staples or Office Depot and ask them questions about products I’m interested in only to find out that I know more about their products than they do!
It’s so nice to actually be able to ask questions and not get the «deer in headlights» look as a response.
When I grew up, I used to build all of my computers myself. Then, I started buying bare bones systems and upgrading the components myself. But these days, who has the time for all that? PCL’s prices are actually very reasonable but the real value is that they’ve already spent the time testing all the components in your system for you and all I have to do is take it home and start installing games on it!
Plus, when you’re dealing with individual components yourself, then you’re dealing with individual warranties yourself. I’ve had more than one graphics card die on me in my life and the RMA process can be a PITA 8mos later when you’re trying to remember where you bought it from and where in your 10,000+ email inbox that receipt was saved. Then, you have to find a box, ship it out and wait for a refurb part to come back. Meantime, you have NO COMPUTER for 2 – 3 weeks.
At PCL, the warranty process is easy and simple. I’m a pragmatic spender. I hate hype and trendy sh*t. If you want me to spend more money on something, then there better be a daym good reason to. Yes, of course I can save more money by penny pinching each and every component from Newegg, Amazon, Fry’s etc but the time, inconvenience and frustration isn’t worth it to me. So, that’s the real value in PCL products. Having a hassle-​free warranty is one of the best things out there.
So, whether you’re a novice or a true geek, PCL is a much better alternative to buying from the big box stores because even a geek like me trusts this place.

Those guys at this location are very very friendly! They are also very helpful and knowledgeable, i think it’s very important in this business. I will be back again for sure!

Right as you walk in the door the staff is there to help you. They always greet you right away and offer you a cold drink. Everyone was super nice and helped me find what I was looking for. Ask for Dan Fox or really anyone there and they will get you what you need. This is a great place to come if you are having computer issues or are looking to upgrade!

I was only here to pick up tickets for Comicon that I received from Unilocal (thanks Unilocal!) but they treated me like I bought thousands of dollars worth of merchandise. As soon as you walk in, the whole staff greets you with a AYYYYYEEE!!! Hahaha It automatically put a huge smile on my face
Andrew was so nice and extremely helpful. After offering me an ice cold beverage, Andrew walked me through the whole process on activating the wrist bands online. He made me feel like I was VIP just picking up tickets! Although the process the activate the tickets was only a 2 step process, he made sure I confident where to get the tickets before leaving the store. If he’s this helpful with me without any of or laptop assistance, I will definitely come back if I need an upgrade or just a simple virus check! Thanks Andrew!

Had a spill on my laptop. All they wanted to do was sell me a new one. Told me it would be hard to find a new keyboard. I waited a week and no reply. I took back my laptop and contacted Dell directly and had one shipped in 3 days. I found a video on youtube how to replace the keyboard on my exact model. Total cost: $ 30 BUCKS (minus a $ 10 discount) and PC Laptops were gonna charge me $ 200 for a simple fix. But they didn’t want to fix it they wanted to sell me another laptop. Guess what I am using to post this?
They claim to be able to fix any brand but all they want to do is sell you one of their own.

Danny and the team put in the elbow grease and my laptop is running great. Thanks for your hard work guys. Very happy.

I’ve sat down to write out this review many times, but then I always put it off. Why? Because every time I sit down at my new PC from PC Laptops I just can’t wait to boot up my games and enjoy the awesomeness that is setting the graphics to ultra.
The guys at PC Laptops are friendly, helpful, and just pure awesome. I had a specific budget I needed to stay in, but I also wanted to be able to play everything on ultra high without any hiccups. (I know, I can be one of THOSE customers) But Jay and Shane were able to help me get a PC that I am very pleased with. I did have one issue with it (not a service issue or defect or anything, just me being a difficult customer again) but they were quick to assist and got it back to me the next day!
I also brought in a laptop that I’ve had for a number of years. It’d been overheating and running very slowly, but it was a decent laptop that still had some life in it, so I figured I would see if PC Laptops could help me out. They did an amazing job and had a quick turn-​around and now my fiancée happily uses my old laptop as it is significantly beefier than her old laptop.
Through my entire experience with PC Laptops I couldn’t shake the feeling that they were sincerely interested in what was best for their customers and how they could meet their customers’ needs. If I ever need computer work done that I cannot do or just don’t want to do myself, I’ll be back!

I remember PC Laptops for as long as I remember owning a computer, back in the days they were just involved with laptops and now they do desktops as well. Back in my college days, I have always built my own computers, and I never thought I would be needing assistance from computer stores. As time goes on, life gets busy, a helping hand may come in handy even for things you can do yourself. I always had been interested at this West Jordan location of PC Laptops for architectural reasons. Parking was not too bad.
When I visited the store, Dan happened to be there as well, and he and his staff really took care of my upgrade needs. All of the staffs were very friendly and helpful. There were some issue with the DDR version of the RAM, but it was quickly resolved. Within the hour, the new hardware was installed and tested, and I walked out of there with a clean and dusted machine.
The follow-​up tech support was excellent was very cool as well, as my technical questions were resolved shortly. My experience with this store had been part of the concierge service. It may vary for others. I look forward visiting again for my future computer needs.

In the prime of my PC hobbyist life I have been a total DIY PC enthusiast. This of course was pre-​family, pre-​career and pre-​home ownership. Now days I get strapped for time just making sure I mow the lawn each week. Spend quality time with the kiddos and of course taking my wife on weekly date nights! Several months ago I found a used Mac Pro desktop on KSL. I picked it up for my wife and I have had it setup. I have been reluctant to put photos on the machine because I don’t know what the health is of the hard drive. Having what I consider beautiful and precious children, I don’t want to risk losing those memories. There was one time, when we lost about three months of photos that were on an iPhone. It was the worst!
Being past my prime, I haven’t stayed on top of technology and I don’t really have the luxury of time to make multiple trips. When I set out to get something done, it is preferable when I can get things done the first time. I hate guesstimates. So I called over to PC Laptops and I talked to Aaron on the phone, I was in front of the Mac and he was doing some research on his end at the same time. He was able to determine the specific drive type that I needed and the drive was in stock. Aaron set the drive aside for me and I had to pack up my almost four year old boys to come along with me for the errand.
Walking into this location I was greeted immediately. I asked for Aaron we talked about the part and had an enjoyable conversation about photo and video editing software for the PC. What I enjoyed about my interaction was that I felt like I was talking with someone who took their craft seriously. In my earlier years PCs were a hobby and now for me at least they are the time capsule for my family’s memories. The rep I worked with at this location was a professional and I wanted to take a moment and share the experience. My little guys in the mean time were eyeing a bowl of candy that was in the shop. Once they set their minds to something, nothing can stop them. One of the reps offered them up some candy, very friendly with the little guys. They also offered a cup of water to my boy who was thirsty. That kind of hospitality is just appreciated.
**I installed the drive in the Mac and it was the right part for the job. No second trip required, there is no better feeling than when I get to complete an upgrade the first time and everything goes as planned.
Thank you!

I bought my son a low end PC Laptop desktop 4 years ago because I didn’t want to have to fix it myself. This turned out to be a wise investment in my time because he decides to install everything under the sun on his system. 4 years later the system has had zero hardware issues. Sure I paid about $ 300-​$ 400 more than a low end system at walmart but they have reloaded this machine for me 3 times in the last four years. That’s 10 hours of tedious crap I don’t have to deal with each time.
Saturday his computer started having major issues, again due to him being irresponsible with his installations. It can typically take a few days for them to get to it and I was stressed as he starts school Wed. I took it in and talked to the manager Aaron and he took a quick look at it. Since I didn’t need any data backed up he got to work on it quicker and had it back to me today.
There was, as usual, no charge. I, as usual, saved a full day of tediousness by doing this and they expedited it some due to circumstances. I can’t ask for anything more
All of this and I don’t even have their super über $ 4k model. I just have a 4 year old entry level system. Sure they pitched me upgrades. And sure some of those upgrades are cheaper on Amazon. But if that part goes bad I don’t want to have to try and RMA it myself through the Mfr. I would rather just let them do the hard work.
If you don’t know how to fix your own system or are like me and do but don’t want to, they are so worth it!!!

[Update 15 Aug] After a lengthy message chat back and forth here on Unilocal,Dan Y. has authorized a 100% refund with no restocking fees. I told both the store and Dan that this is all I ever wanted to make me happy, which they have now done. So, I’ve changed the star level from 1 to 3. I can’t in good conscience change the original text of the experience though, so it’s below. Just consider this new situation update as you read the review.
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My first red flag should have been that they don’t list prices on their website and won’t provide initial sales quotes via e-​mail or phone, despite giving them exact system specifications that you might want for a newly built system. This is so they can try to push upgrades on to you in person. The second red flag was that my initial in-​person quote was for over $ 4700, but we had to play the «let me talk to my manger» game. This is the same sales game that car dealerships play when they come back with an «amazingly good» offer that you would just be silly to refuse.
I ended up spending over $ 2500 on a new gaming and video editing PC (similar systems I have seen on New Egg and Amazon for $ 500‑1000 less). I thought it may be worth the extra money to support a local business and for the lifetime warranty (which is really just a scam, more about that later).
After only two days, this brand new system is performing far worse than my $ 500 (seven year old) Walmart PC. It’s so terrible that game play isn’t even possible. Since it’s such a new computer and after spending so much money, my gut instinct was to just return it and get a refund. They do not accept refunds unless you pay a 15% restocking fee ($ 375 based on actual price or $ 700 based on full price, not sure which amount they would attempt to collect). Restocking fees are a fine deterrent for those with buyers remorse or an angry spouse, but for a defective product?! Come on, seriously? That’s absolutely insane for a computer that doesn’t do what it is supposed to and that I’ve had for less than a week.
They constantly say they want to make you 110% happy. Well, I just want my money back for an awful product/service…that would make me happy. Almost any other major retailer would give a full refund for a defective product after only 2 – 3 days. PC Laptops however, does everything to discourage you from leaving as a customer. It’s not because «they love you» it’s because you are a huge revenue stream for them as long as they can keep you in their system. Even though they claim lifetime parts and labor, in the fine print of the sales contract they admit that after a couple of years, they can’t guarantee they will have the same parts anymore and you’ll need to buy new ones if you need a repair. Or, when you come in for a part they do have, they can pitch another unnecessary upgrade to you. What makes this even worse is that their markup on parts is at least 400% (their price for an SD card reader with this system was $ 74…the same exact reader can be purchased on Amazon for $ 18).
I have no idea how this business is «Gephardt Approved» unless that’s just a sales gimmick as well… but what I really don’t understand is how these people sleep at night.
Please, please, please… learn from my mistake and avoid any of their stores at all costs. Stick with the major retailers. Even though they may not hoot and holler at you every time you walk into the store, you can at least be assured you’ll be getting a better deal, don’t have to dicker on a price and you probably have a 90 day return policy (no questions asked). If you want a hoot and holler, or someone to tell you that they love you, drop me a line. I’ll do it for free.