Standard Optical

The staff was unprofessional and the doctor acted like he was too tired to care about what he was doing. Everyone moved a ridiculously slow place, even though we were the only ones in the office.
Our information in their system was correct, but they sent over the wrong information to their billing department. So our bill was sent out to the wrong address. Luckily after it had been sent to collections someone finally contacted me and I was able to take care of it before it affected my credit. These people are incompetent!

Don’t use this place! Their service is extremely slow, and they will lie to you.
My daughter’s frame broke, just out of the warranty period. We took them back to ask about them and told them that our new insurance would start in one week and if the replacement was going to cost very much, we would wait for the new insurance. The lady working ran our old insurance, told us it was still good, that it went through and we only had an $ 18.85 co-​insurance amount, which we paid, and then three months later they sent us a bill telling us we owed them more money.
When we called to ask about it and told them about the conversation, they didn’t care. They just said that our insurance had expired before we bought the frames and that the employee that did the replacement doesn’t work there anymore and that we still owe the money.
When we asked why she told us that it went through and all we owed was $ 18.85, they couldn’t answer.
I’ve called several times to try and pay the $ 15 and every time I call, their system is down or the guy that answers doesn’t know how to do it. They always say, «someone will call back tomorrow.» Never happens.
After all of the hassle and lies, I pay the bill and then a few weeks later, I get a collection notice from Outsource Receivables. What a joke this place is.