TruHearing

This is my second review for Tru Hearing this year (2014) I was in transition during Nov/​Dec, otherwise this would have been posted before year-​end. The first review described how their rep: Sherolyn, was such a tremendous help in getting me to a good hear aid specialist and how Tru Hearing was such a great resource for not only getting to a good specialist, but also in working with my insurance company so that I could afford an excellent-​quality hearing aid! After stumbling around the internet and trying to find a doctor or an audiologist — and finding a couple of terrible people in the industry, my insurance recommended I contact TruHearing, which I did. That made all the difference! They referred me to a wonderful audiologist — honest, knowledgeable, patient and experienced! Tru Hearing also assured me that I’d have 45 days to turn the hearing aid back if I didn’t like it – and get another one! They supplied me with batteries! They have a warranty program that lets me purchase another aid, should mine become lost, damaged etc. at an extremely reduced price. I was so confident about buying my first hearing aid through them — they made all the difference. And Sherolyn was with me the through the entire process. Answering questions etc. Wonderful. Then, out of the blue, we were relocated to another state (from Calif to Hawaii) and I discovered that they have doctors/​audiologists here too — for any adjustments, etc. And on top of it – a package that went to our old address and was forwarded to our new one, was sent by them, with a battery tester and an offer for batteries at a great price! You really cannot go wrong by using this company. I really searched and researched before finding them — then my search ended because I’d finally found a great company. And yes, fast, efficient, no paperwork, no muss, no fuss!

Be VERY VERY careful. Make sure your contract and ALL terms are in writing!!!
Two years ago we were looking for hearing aids for my daughter and TruHearing was recommended by Blue Cross Blue Shield. We were given a local office location (owned by TruHearing) and the audiologist we met with was amazing. Long story short… we purchased the hearing aids AFTER the audiologist. At pick-​up she went over everything again and for 2 years we had zero problems. However, during the last mold re-​make visit she told us TruHearing was restructuring and were being sold as a private owned TruHearing provider. The fees went through the roof! 4 – 5 times the price of our agreed fees. The staff at the providers AND TruHearing corportate said this is the way it is and too bad. (But they were not that nice about it) Since we have a TruHearing brand product we are stuck paying their new fees and their new screw-​you attitude.