Young Living Essential Oils Distributor

I would give the company a zero, but there is none available. For such an apparently health conscious and peaceful minded company; there appears to be no ethics or conscience here.
I purchased and received a defective item. I called and was told to return it and enclose the shipping receipt; as I would be refunded for the shipping. Refund never came. Called company and spoke to supervisor Wendy who was very condescending. She informed me that my shipping cost was credited to my «account». I’m sorry, does one purchase mean I have an ongoing relationship and account with this company? In my opinion, no. If this is the Company policy, why was I not told this initially? Why was I told by the original employee that I would receive a refund? Disappointed. Do not recommend supporting this Multi Level Marketing company.