Walgreens

If you enjoy waiting… and waiting… and waiting, use this Walgreens pharmacy. You won’t be disappointed! I dropped a prescription off 2 days ago and it’s not ready today when I was told I could pick it up. It’s frustrating that the quality of service is so poor. Please hire additional help if customers are waiting 10 – 15 min in the drive-​thru before initially being spoken to. I cannot blame anyone but myself because I continue to fill my prescriptions here. New pharmacy is on the tasks list today.
Beyond Frustrated.

I agree with just about everything everyone has said that has given this place poor ratings. We used to frequent the Walgreens on Brodie and William Cannon and now that we live here, this one totally blows. They never answer the phone. The lines are unbearable at the pharmacy. Etc.
The thing that put me over the edge happened yesterday. I dropped a prescription off at 9:00 AM and the woman who took it said how about 1:30 for a pickup? I said fine. I came back at 3:07 (was on the phone when I pulled up so I had the time stamp) and waited in a 17 minute line only for them to tell me it wasn’t ready yet. Why tell me 1:30 then? And if you do, have a computer contact me telling me it’s not ready or something. If this was just an isolated incident well then that’s life and it happens. I wouldn’t give it a second thought based on my experiences had it happened at the Brodie and William Cannon location. But it happened here as stuff like this always does. Over and Over and over again.

I’ve been going to this pharmacy for over 15 years, and although I’ve had a couple of times where I called the pharmacy, and they literally did not answer for over 20 mins, in general, they have been helpful and friendly. But, yesterday I went there to pick up a prescription that I had dropped off and requested to pay cash for it. For some reason, this med made my insurance reject another more expensive one, so I pay for this in cash. But, when I got there, they had gotten approval from my insurance, and only filled half the Rx, because insurance would only pay for 30 days, even though my doctor wrote it for 60 days because we discussed, and she knew I didn’t use insurance on it. I’ve had this exact med filled here every month, and pay in cash, and though they made this mistake before, they always fixed it. But this time, since it was close to closing, if I wanted it correct, I had to wait two days, because they were closed today! I couldn’t believe what he was saying to me, but it was exactly that. I could only have the prescription in two days if i wanted it the way I asked for it. But, of course, I could get it then as long as I take it the way they processed it, even though it was wrong, and they clearly made the mistake. I had no choice, as I was out of the medication, and I couldn’t stop taking it for 2 days. To make matters worse, I’m going on a trip, and I don’t have enough time to contact my doctor and get another script, so now I“m kinda screwed on my trip, and I don’t even know how to fix that problem now. You would think these guys have some liability when they’re messing with patients medications like this. I would highly recommend that you do NOT fill your prescriptions here. You can also find news articles about Walgreen’s secret checklist, and how they deal with certain controlled meds. Hey, I’m not going back to this pharmacy again, ever, but I would feel remiss if I didn’t at least try to get out this information, as this is a badly run store, and I hope I can save a few people from the frustration.

The Walgreens on Bee Cave Road is a really large, clean store and it’s never very crowded and the parking is plentiful. So I recommend it for that. Also it has a drive thru pharmacy (although it does get backed up at peak times). So the pharmacy is more 3 stars and the store is 4 stars. The cashiers are always friendly and willing to help. We used to coupon a while back (quit that due to time restraints) and this was a good location to hit because they were always well stocked and generally helpful at the register. Decent wine selection. Good seasonal aisle, good greeting card selection, plenty of makeup and beauty goods. A drug store that I don’t hate going to.

My experience is limited to the pharmacy only. With that said, the pharmacist has always been very helpful, and overall experience a positive one. I’ve used several pharmacies in West Lake and by far prefer this and the Randall’s on Bee Cave.

Unfortunately we moved right next to this location. Do not expect this location to pick up their incoming phone calls. Twice over I have needed to speak to the pharmacist over the phone, and both times after going through the automated promts to get to a live person I left on hold for over 30 MINUTES. Were there multiple people ahead of me and was I far down in the que to be answered? No, I was next to be answered. Both times I gave up and just went down to the physical location
I understand how busy these guys get, and there are peak busy times, but it was after 8:30 and when I showed up (while still holding on the phone) there was literally no one there in line.

I prefer Walgreens to other big box pharmacies (CVS).

Nice Walgreens in Westlake Hills just about like any other Walgreens with a decent selection of products, photo dept and of course, a pharmacy. Decent prices (if you get it on sale), friendly employees… a kind of hidden location behind/​next to Popeyes & Ricks Cleaners.

I used to walk here all the time when I was a kid with my friends and buy the most random crap. I wonder how much money I’ve spent on candy/​toys I don’t need in this store. ANYway, now I use Walgreens for their photos! I love the low prices and easy online website they have for ordering them. They have a lot of fun options (posters, mugs, calendars, prints, …etc.) BUT, their prices are jacked up sometimes. A 4×6 print is generally around $.19, but at one point I remembering ordering 15 of them and they wanted to charge me $ 20! I cancelled the order, and went back the next week and their prices were back to normal. This happened again to me a week ago. I wanted to order a photo card (kinda like those Xmas cards families send out), but they said it was $ 16 each! I ordered 3 last Xmas for under $ 3!!! Idk what’s wrong with their prices! The guy at the counter was new when I asked, so he didn’t know.
The pharmacy is fine, but I prefer CVS or Randalls for various reasons (they don’t let me fill a 3 month prescription, which puts me back $ 40 due to my insurance, when CVS will allow it) and other issues such as returns and stuff like that.
It’s a regular pharmacy/​store, but others are better. It’s got a nice location though, and the people working there are generally friendly.

Generally, this location is fine. Sometimes the pharmacy is EXTREMELY slow, but the pharmacist and techs are generally good.
However, one of the cashiers, Kathy, is a problem. She’s nice enough, but she seems to always be complaining about her job. Today, the customer in front of me left his checkout-​generated coupon, and Kathy said to me «Wow, he was so rude! Ugh, I’m so sick of the abuse here!»
This has become par for the course every time I shop here. It’s very unprofessional to complain about your job in front of customers. I also work retail, and I often complain about it, but not in front of customers! Does she think that I want to listen to her complain? ‘Cause I don’t.

It’s a drug store on Bee Caves Road. Walgreens doesn’t always have the best price, but sometimes they have a smoking deal. I got two boxes of generic Mucinex for $ 10 (buy one, get one free). I don’t troll the Walgreens for these deals, but when I find them, I’m glad I went.
We get photos done there too, and it’s crazy cheap and fast.
Don’t get your ink cartridges refilled here.

I just went to this location for a Flu shot and had the most horrible service ever. First of all, pharmacists do not know how to give flu shots. I was treated by the main pharmacist and she stuck me in the wrong part of the arm. This resulted in hitting a blood vessel and I was bleeding all over with a huge goose egg from the horrible injection. I then began to feel faint and told the pharmacist this and she said to just sit there and see how I felt in a few minutes, then she took off as fast as she could.
I then felt nauseous and asked for help so that I could have a garbage can and the other 2 pharmacy techs ignored me. I started dripping sweat and getting upset (again starting to black out) and no one helped me at all.
This was a HORRIBLE experience and I am going to tell everyone I know to not go to Walgreen’s (this location in particular) for a flu shot. Please make an appointment with your dr. so that a nurse or dr. will properly give you your shot!

I would like to take a moment to applaud Walgreen’s efforts to hire the mentally challenged at the cashier position.
Thank you Walgreens.
Oh I also like the fact that both the entrance and exit doors open when you walk by on the sidewalk, stay green, Walgreens.