Chase Bank didn’t make my scheduled loan payment and I got hit with a $ 165 late payment fee. Chase said they would take care of it because they admitted they had made a mistake but they worked on it for 8 weeks and still didn’t pay me for having incurred that late fee. I contacted my LegalShield law firm, they wrote a letter for me and I got a call from the Regional Manager of Chase Bank reassuring me that the money was put into my account that day!