Hidden Spring Cleaners

I had a military uniform, Dress Blues that needed done on the same day, dropped early and they had both top and bottoms done by the time I needed them. Did a dang good job too. I have used them off and on for over 8 years. I see wedding dresses in there, blankets, all those things you don’t want to wash at your home, these guys can handle it. –WL business owner

I had a dry cleaning emergency on a Friday and needed some men’s shirts and pants cleaned on short notice, as a new job was starting on Monday. I went to the Cascade Summit dry cleaners first since it’s closer to me, but they turned me away stating I missed the cut off for same day service by three hours and they don’t clean on Saturdays. They also said most other dry cleaners would tell me the same thing. I will never use them again, and I will for sure be back to Hidden Springs dry cleaning. They made an exception for me and were able to get the clothes cleaned and ready so I could pick them up Saturday! The woman at the counter was so nice, and she said they are a family owned business. They did a great job! Thanks for coming through for me!

I wanted to post after my that review. I stopped back by Hidden Springs Dry cleaners this morning to see if they might have possibly found my sweater. The gentleman seemed to be in a better mood and went to look in the lost and found. There he found a sweater that had not been tagged properly. He asked if it was mine, and it was! I started to pay him and he said to just take the sweater without paying him. He said that he felt bad. Some might not consider that an apology, but all things considered, I am looking at it that way. I still feel that this establishment has some problems with organization, and from other things that I have read here, a family illness might be adding stress for them. There certainly is a problem with coping with problems properly with customers. Problems always occur eventually in business, and as I have said before, it’s not the problems, but how you deal with them that sets a business apart. All that said to say this. At this time, I still do not plan on patronizing this business again. But I am pleased not so much for the return of my sweater, but for the owners different attitude when I was there today. My hat goes off to him!

I am horrified that when I am in town I am in the same area as some of these horrible reviewers. First off, remember there are always two sides to a story. Secondly if these people realized the amount of obscene pressure the owner is under, perhaps they’d be a bit more understanding. I have taken time to speak with the owner numerous times and his situation is something I wouldn’t wish on anyone. He is working non stop and has things to deal with that could break anyone. I have had nothing but positive dealings with this business. I wonder the approach those who wrote bad reviews took when trying to resolve their concerns. Were they upfront and rude? This area of Portland seems to have more than a fair share of entitled people who think that everyone is a slave. I would hands down recommend this cleansers and would not go else where. This is coming from someone that travels the globe and have had a lot of transactions worldwide.

I have my shirts done at this cleaner almost every week. Very consistent service, great quality, friendly, great value — and most importantly no crushed shirt buttons (that is why I left the p, ace I used to go before). Highly recommended.

3 stars because I’ve only been there once and they missed a spot on my yellow skirt I had dry cleaned. Other than that, the price was right and it’s close to home.