Sam’s Club

The tire department at Sam’s has let my family down on multiple occasions. My complaints are with the staff. On our third trip to get front tires put on the car, we were sorely disappointed once again. We were told on the first two occasions that the tires were not worn enough for the proration and that you need to arrive before 6pm if you want your tires changed because they close at 8pm. We arrived on the third occasion with the frame now showing on the tires and were confident we would finally get our tires fixed. (By the way… we were there two weeks ago and told they were not worn enough). We got to the desk at 5:35pm and were told they could not change out tires because they were closing in 20 minutes (they are supposed to close at 8pm). So, the two guys explained that they were short staffed today and were closing at 6pm. So, the guys were not taking any new customers. I was a little mad to say the least because this was a story I had heard before from two different employees a few years ago. These two guys stood behind the desk for the next 25 minutes and talked. I am not sure of exactly how long it takes to change two tires but, I am pretty sure that two trained guys with the right equipment could pull it off pretty fast. The customer service in the tire department is very poor and I would recommend you go elsewhere for your tires. The tires are very poor and the staff is LAZY!!!

DJ helped me when I was in the store recently and he really made my shopping experience excellent! He is a great employee who cares about customer satisfaction.

I have a confession to make…
Big box stores like this give me anxiety. Just the thought of them makes me want to run and hide. Why you ask? I have no idea. I do have uses for stores like this. I love stocking up on necessities like cleaning products, toilet paper, and drinks. They also have some great deals on kitchen items like pots and pans, cooking utensils and flatware. I also like walking around and trying samples. The staff is always friendly and more then willing to help. Lines can get a bit long but that happens almost everywhere.
So again why the anxiety? Still no answer. I literally get a bit pissy the moment I walk in the door. I really wish there was a logical explanation but I got nothing. There are uses for this type of place so I won’t discourage you from checking it out but if you see me don’t approach.

This is a good Sam’s Club. While all of the inventory is the same and arranged in the same manner, I found that the associates were more helpful in comparison to some of the other Sam’s I have been to in the past.
Looking at the other reviews, I can only hope that the stars and the planets didn’t align solely for my trip to this location.

Tire center has a great special for members that didn’t buy their tires there. Lifetime tire balance and rotation with road hazard included for like $ 9 a tire. That’s amazing!!!

I used to love shopping here until they quit accepting Visa cards!!! I’ll hardly go back!

I’ve had to abandon carts here at least 5 times. Not sure why they can’t figure out the correct number of cashiers to keep the wait down. When I’ve absolutely needed to things, the wait has been as high as 20 minutes.
Staff is mixed between rude and friendly. I buy tires here, and while they never seem to last more than 20k mi., the staff is good about pro-​rating them, so my next purchase is discounted significantly.