Courtyard West Orange

My job booked me a two night stay here due to winter storm Jonas. It’s a decent hotel. Service was good. There’s a fitness center, swimming pool, and a bistro that’s only open for breakfast and dinner. They have a guest microwave in the mini-​mart by the reception desk. It would have been nice to have an actual mini fridge rather than just a chiller in the room.

I stayed here for New Year’s. Our friends were having their wedding celebration in Glen Ridge and this was the main hotel for the big celebration. It’s location is easy to get to from 280 and once you’re in the shopping area, just follow the signs for the hotel.
Check in was a breeze and the front desk staff was very polite and easy going. The lobby was nicely decorated made for a good gathering place for groups. There is a bistro/​restaurant serving food though there wasn’t enough time before the wedding to grab a quick bite.
Our room was clean, comfortable, smelled fine, and big enough for my husband and I. Our room faced the Macy’s Backstage (store) parking lot so we made sure to close the blinds. The pillow was a bit too thick and lumpy for my liking, but the bed was comfortable. I didn’t notice any bed bugs. Whew!
I was disappointed about missing breakfast (free or not), but enjoyed sleeping in until 11ish. Check-​out is at 12. There is free wifi, a decent gym, and coffee maker with decent selection of tea. Probably wouldn’t stay here again as I’m a fan of Airbnb, but it was a pleasant stay for $ 194.

Came here and was greeted with a hello and a cold bottle of water, a perk of being a Marriott Rewards member. Check in was quick as there were 2 – 3 people working the front desk and I was in my room in no time. There was a king bed available on all three floors and the receptionist asked me which floor I wanted to be on, being given the choice was nice. Upon entering my room it was clean and the air conditioner was on, which was a «cool» welcome from the clammy and hot outdoors. The sheets and towels smelled of a nice detergent that wasn’t too overpowering. My only complaint is that there was a brownish stain on the couch and no microwave in the room, so I had to walk to the main lobby and use that microwave, which wasn’t a big issue.
It was a Thursday night and later on in the evening freshly popped popcorn was being served in individual bags to accommodate the football game. Even if you weren’t watching the game you could grab a bag… or two. The microwave on the first floor was clean and there was definitely plenty of room and seating if you had a large party watching the football game as well as plenty of televisions.
Check out was a breeze and I was on the road quickly.
The hotel is located next to a shopping area so if you forget anything it’s a short drive away as well as there being food options.

I called a couple of times to make a reservation for a wedding. Without letting me finish speaking they yelled the corporate reservation number to me and hung up the phone. Once I arrived the front desk staff was incredibly rude and my non smoking room smelled strongly of cigarettes. I would recommend staying away from this place.

Unbelievable. Would give 0 stars if I could. We were just dropped by a car from the airport after a flight across the country to find that they didn’t hold the number of beds we reserved for our room. Written confirmation for three adults /​two queen beds. They have one room with one bed. No rollaway beds at the hotel — they’ve given them away. No explanation, just no beds.

Very nice Marriott with very clean rooms, nice pool/​exercise area, & a bistro for drinks and food. There is shopping center next door that has a Panera and TGIF Friday’s. I had a great stay.

What a nice place! Stayed here in November for one night on a quick business trip and couldn’t be happier with the place.
First was the room rate of $ 119 a night for a king bed. In that part of the world, that’s a great deal. Also was accessibility. it’s located right off Route 280 so it gives you easy access to highways, shopping and the Newark airport if you need to get over there. It’s located in a mall area so you can look at that as a pro or a con. I would not recommend this place for a romantic weekend getaway!
Rooms were well appointed and looked recently renovated. Clean, well kept and comfortable — everything you would ask for in a hotel.
The care downstairs was also great to have right there. You can get a variety of quick breakfast options like yogurt and coffee or stay for a nice egg sandwich. The egg white with turkey and spinach and cheese was excellent and freshly made. Not premade and wrapped in paper under a heat lamp. That really helps when you’re on the road.
Stay was friendly and thankfully I had no issues with my stay so I can’t comment on maintenance or room service.
If you’re in the area, definitely worth checking out this place.

My sole review is based upon the Bistro.
Pros: Josie and Ana provided the best service I could ask for on any of my travels to the NY/​NJ area. They consistently had friendly conversations with me and didn’t think twice about being attentive to my needs. The food was absolutely amazing. It all tasted homemade. The best meal on the entire menu is the tuna and cole slaw. The best I’ve EVER had. One night I decided to eat at TGI Fridays and found it to be completely disgusting. I’ll eat at the Bistro every night due to the service and great food that Ana and Josie provided me. These two should be commended as they are a great asset to the hotel.
Cons: The morning Bistro never opens at 6:30am. Guests can be found mulling around the lobby waiting before going to work.

So lobby and place is nice and one member of the staff Lorraine I think was very nice, but I had to give it a 2 star because the guest services manager Sole was sooo rude. We tried to call about reserving a block rooms for a wedding and no one got back to us. We called and left messages and then after a week of calling we finally got through and all she can say was «no availability». Like her whole demeanor was no availability, I don’t care, get off the phone. Just very rude.

Bed Bugs!
I stayed at this hotel as part of a bridal party. When we arrived we were told the reservation confirmed the day before was not available as secured. The woman who assisted us was as gracious as she could be, however not being a manager was unable to do more than offer us a second room to accommodate our party at a non-​discounted price. Myself and another bridesmaid indicated that we found this to be unacceptable and wished to speak to a manager as soon as possible.
We later received a call indicating that we’d received a discount on all of our rooms, bringing the total costs slightly below what we would have been paying for our initial reservation. It wasn’t the arrangement the bride had envisioned, but I appreciated the staff’s proactive and timely response to our situation. I only wish that behavior had extended in regard to a much more serious issue.
Leaving the hotel and returning home it became immediately apparent that I had suffered an extensive bed bug attack while staying in the hotel, (room 312 I believe), I had over 30 bed bug bites covering the extent of my body, including my face; a number of which, due to an allergic reaction swelled painfully. I spoke with my friend, who had shared the room with me, and confirmed she too had a number of bed bug bites. I called the hotel to speak with the manager Howard Spellman, to inform him of the situation. Everything that happened from that point on has been disappointing and frustrating. In first speaking with Howard he was dismissive to both myself and my friend, as we called separately to report the problem. He offered no apology, implied that it was something we probably brought with us, but did say the room would be inspected. A week went by with no response. On contacting him to follow up, we were informed the room had been checked and indeed bed bug activity had been confirmed. Still no apology. We were told that the cost of the room would be refunded and we were offered 10,000 Marriott points, not beneficial to us as neither myself or my friend are Marriott rewards members, and after minimal research we discovered would be equal to about a one night stay at their lower category hotels. Or about $ 100 as a fiscal equivalent; which, if it could be exchanged for dollars, wouldn’t even cover the cost of having to have my home serviced by bed bug exterminators once I returned. Furthermore, as my friend lived in Chicago and I live in Maryland were we supposed to split the points, making them even less effective since she too had to have her home serviced by bed bug professionals?
As an alternative we asked to be given a weekend stay at a higher category hotel, and was told by Howard Spellman that in order to do that he would have to contact general managers at other hotels to see what was possible. Again, no apology, no expression of sincere regret for us having to go through this truly unsettling experience. The amount of paranoia that follows you after having endured such a severe attack is immense, for both my friend who travels quite frequently for work spending a high percentage of her time in hotels, and for myself, who as a home care provider, remained concerned for some time that by simply returning from what should have been a pleasurable weekend, I was endangering the woman I care for who was confined to her bed.
So therein lies my confusion and disappointment when up until this point, nothing else has been done. Throughout this whole process nothing has been handled with a sense of urgency and a desire to compensate us for a truly horrible experience. There has been no proactive demonstration on behalf of hotel management to express sympathy for our experience and do whatever is in their power to right this situation. Phone calls went easily a week without being returned. My last 2 calls have not been returned at all. Stagnation in getting this resolved has been explained away with the excuse that things have been ‘busy’. One hold up mentioned, again after I called to inquire on the status of the situation, (not in response to them reaching out to me), is that nothing had been done because we needed to provide a list of hotels we wished to stay at; because, and I quote, the manager, «wasn’t going to just call a bunch of different hotels». Really? I worked in hospitality for the better part of my career and if a guest was this severely inconvenienced then we did whatever was necessary to restore our reputation in their eyes, because every guest counts. Be careful if you stay here, check your mattress and ask when your room was last exterminated.

Very sad! Ruined my whole trip from being tired. The most uncomfortable bed I have ever slept in. The sheets are very rough and did not fit the bed and they kept coming off the bed all night, both my husband and I had a horrible nights sleep. Marriott is really going downhill. I had 2 reservations coming up in June at different locations and I canceled them both! My suggestion is do not stay at this hotel! Rethink!,

This was one of the nicer places that I have been to and I have been to quite a few places for travel and work. The staff was very kind and extrememly helpful.
Room was clean, orderly and modernized. There is a service where you can order food and have it delivered directly to your door so you don’t have to pick it up at the lobby. I ordered food and it arrived hot and ready to eat. A little pricey, but it is for convenice so I am not complaining. The food was great by the way.
Later that evening, my t.v. died for some reason. I called the front desk and shortly after the maintenance man came with the front desk person to fix it and they were very apologetic. I didn’t mind as these things do happen and I guess because I was patient about it one of the gentleman offered me breakfast for the next day. I explained that I would be leaving before breakfast started so he gave me a voucher for a free drink in the lobby instead. That was the kindest gesture and made my day.
Overall a great stay and if I have work in the area again I would stay this hotel once more. Thanks for your great service Courtyard West Orange!

This is my parents’ choice of hotels for when they come to visit (there’s not much room at my place so they prefer staying at a hotel). They’ve stayed at a couple others in the area, but this is the only one they go back to now, so that’s gotta say something!
The price is pretty normal for a Marriot. If you’re a senior or have some sort of special membership (AAA, military, etc), call ahead to see about discounts because they sometimes have specials. As with most hotels, be sure to book well in advance if you’ll be visiting on a holiday weekend, too, or you’ll be stuck with a different hotel nearby that won’t be as nice.

Very attentive staff and comfortable rooms. I like that there is a café where I purchase a healthy egg white sandwich or a fruit cup before work. They also serve Starbucks coffee, which is nice. Panera is also within the same shopping center, so breakfast is really convenient.
The exercise room is clean and adequate.
The price of a room seems a bit high for a Courtyard, but it is better to stay here rather than in Newark. The parking lot seems a bit over capacity.
I often travel 30 min away to the Short Hills mall for dinner or shopping.

When separating myself from my cash, I have some rules that I try to stick with whenever possible. Shop local, buy American, and avoid chains. While this is a good thing for restaurants and services, when it comes to hotels I like a big chain like Marriott.
This Courtyard location will be my part-​time home away from home for the next 6+ months while I’m on a consulting gig at a nearby hospital. So I’m happy to say that like all Marriott-​flavored hotels I’ve dealt with over the years, it’s a great place to stay. As usual, it’s über-​clean, well maintained and the staff are helpful.
This particular location is also close to anything you might need. Forget your undies? Macy’s is a stone’s throw away. There is also a Whole Foods, a movie theater, and a number of different dining choices nearby. This Courtyard also has a small bistro, and whoever does their cooking knows their stuff — I had breakfast there daily and dinner one evening and it was all really good.
I’ve stuck with Marriott over the years for many reasons; consistency, quality, and most of all — Marriott Rewards! If you travel a lot for business, their rewards program is hard to beat. I’ve been on numerous vacations at 4 and 5-​diamond hotels in Mexico and the Caribbean using nothing but points.

Stayed here several times visiting friends in nearby Montclair. There is a closer residence inn that seems very nice but the prices are always outrageous. The prices can be a bit high at this courtyard as well but a nice hotel and close to worth the price. It is in a great location near the highway and walking distance from a large strip mall with movie theater, grocery store, restaurants, etc.
The rooms are large and recently redone with modern decorations, big tv, fridge, etc. While no free breakfast like most courtyards, everything is nice and big and redone and feels nicer than many courtyards. Thick walls too, didnt hear the neighbors.

The first night at CourtYard I would have given it a 1 star. Greeted by a guy singing at the entrance, he wasn’t hired to be there. The lobby is an area of frenzied activity at 11pm on a Saturday night. The clerk was busy talking to coworkers and charging the for the items from the store then to deal with paying guest. The bathroom smelled like mold and was torn up. The refrigerator didn’t work and was torn apart. The room was basically a mess. I went to the front desk and asked to be moved but they said the hotel was full and there wasn’t anything they could do. The room was at street level and next to the road, very noisy. The door didn’t keep any of the hallway sound out so it was a noisy night. I could hear the people above stomping about most of the night and into the early hours of the morning. Lets say not a very restful first night.
In the morning I went to the front desk, luckily there was a different staff member there that seem to care about the customers. I requested to be moved to a different room that wasn’t on the first floor and away from the road. They actually got me a room on the third floor that was very nice. Don’t know why the front desk person the first night couldn’t have got me a different room for the second night, but they didn’t seem too inclined to do their job anyway.
The second night was more of what I expect a Courtyard to be. I’d give it a sold 4 star if the first night wasn’t such a nightmare. The smell of mold and the bathroom walls full of holes is unacceptable.
Personally, I wouldn’t stay here again.

I’ve been to so many Marriotts and some really do differ from each other. This place had VERY friendly front desk workers (they seemed quite genuine too), clean facilities, and a decent breakfast in the AM. Only complaint (and it’s a mild one) is the room set up. the TV was facing the couch and you had to turn it to have it face the bed. No big deal, but then apart of the side was hidden while watching TV in bed with the way the dimensions were. Kind of weird.
Also, shuttle service was amazing so any prospective wedding parties considering booking here (which I what I was there for) should totally consider this place.

I stay here for business and my only real issue with the hotel is the Internet connection. The connection is darn right horrible. I get a faster connection using my Sprint Air Card then I do on the hotel wireless. If you are planning on doing some Internet intensive work (remote log-​ins, connecting to VPNs, etc.) then don’t plan on it being quick.
The workout facilities seems to be on a downhill trend. The facility is small and contains two treadmills, an elliptical and a multifunction weight machine. One of the foot stands on the elliptical is loose, so you have to balance yourself. There is only one weight pin, so only one person can use the weight machine at a time, even though each part can be used separately.
The rooms themselves are kept clean and are comfortable, but I have experienced a bug sighting during one of my three stays. There are microwaves and mini-​fridges in each room, which is a very nice convenience. The lobby and breakfast areas are kept clean and the staff is very friendly and attentive to your needs.

Well, I probably should be mad that they oversold their hotel on the same day I booked, but because the management at courtyard knows good customer service, they get five stars. They comp’d me one free night at Wilshire Grand (see my review why Wilshire sucks). Nonetheless, it was free!
Courtyard is well situated next to the mall and other stuff. The rooms are regular courtyard style. The service here is so much better than Wilshire. They actually smile at you here! The amenities are pretty standard and they have free coffee and tea in the lobby. They also have two computers and printer for use.