General Garage Door

I hired this company because the original company that installed my garage doors did about 95% of the job and was based out of PSL (didn’t want to drive back). Sigh… There was a problem with the tension of the springs, and because of it, one of the garage doors was failing. I have three new custom doors from CHI.
I called General Garage Door, and told them that the tension in Door 1 and 3 needed to be increased. The tech was speedy to show up and nice. He relayed that the tension was fine in Door 3, and that only Door 1 needed tension. He oiled all the springs and added a couple of bolts where the previous guy overlooked. He reprogrammed the Door 3 with the correct settings. $ 126. I felt that was good price.
A week later, Door 3 broke. The tension wasn’t strong enough, as mentioned previously to the tech. The belt slipped or something. When the door clicker was pressed, the door would go up half way and then come down and crash onto the ground. I tried to re-​program, but the tension was not strong enough. I called the company again.
The same tech showed up. He looked at Door 3 again. I told him my husband was an engineer and what the problem was… it blew off the comment suggesting engineers are idiots. But I think he tensioned it. I could hear him talking to someone on the phone. Then, before he programmed it, he said that the cost for be $ 88. I said I shouldn’t be charged anything for calling about the same problem. After trying to reason with him, he said his boss told him it was $ 88 & to call him. I said, «Ok. What’s their number?» Then I said, «I forget it… they just called me to confirm. I have the number here.» As it turned out, it was the number of a drywall contractor. I looked up at the tech and he’s smiling at me (like I should have listened to him). I said, «Ok, what’s the number?» Then he starts talking really slow: «Eigggght foooour fooooour…» And he’s still smiling at me like I’m an idiot… looking up and down laughing. Co-​currently I’m on hold with General Garage waiting to speak with his boss.
This guy was a Class A Jerk. And I could tell uncomfortable. I just couldn’t see this guy getting back to business and I was shocked by his immaturity. I say, «Get the beep off my property.»
He grabs the ladder and throws it into the truck. Immediately goes for his cell phone and calls his boss (the person I’m still on hold to speak with). He is telling his boss his version of the incident.
His boss gets on the line. I tell him 1) why I called last time, 2) why I called back. After I finished telling him the incident, I wait to hear from him. There was a long pause. His response, «Well, if you’re not going to let me talk…(again, still waiting to hear from him)… well, my guy has already left…» He quickly said something like «Oh Well» and click. If he wasn’t going to get paid again, he wasn’t going to fix the same problem.
Horrible business! Horrible people! Clearly, when requesting help from a Garage Door Company for a problem, make sure they guarantee their work. THIS COMPANY DOES NOT.