Loften Pool Service

I have been a customer for the past few years. I have always suspected that they were not coming out on a weekly basis as I was assured and have been paying them for that service. Since I’m a snow bird I asked that they leave me a work slip like my previous service did. Never happened, now I come back for a couple weeks and find that they have never showed up this month at all. Pool extremely dirty. Waited out the week thinking they would show up, nothing. Sent them an email letting them know how disappointed I am and giving them notice. Their response was ok, we will take you off our list. Not I’m sorry, let us make it up to you, something. Nothing. And over the years we have had them do repairs and paid them even when we thought the amount was high. We learned not to trust pool cleaners the hard way. We do not recommend Loften. We even referred our friends, who fired them before us for poor service.