Tire Kingdom

Stay away from this place! I brought my car in and they told me I needed shoes/​hardware/​roters for my rear brakes. For three days I sat there and waited and finally on the third day, they admitted they couldn’t fix the problem and returned my money and I left. I never needed any of that work — took my car to another mechanic and he adjusted the brakes. My car is running perfect now. Over three days, I watched the manager’s up sale EVERYTHING! If a person came in for a oil change — these people ended up paying hundreds of dollars more for the lists of things the mechanics had found wrong with their car. If you need major work done on your car — get a second opinion and don’t have these mechanics do the work. Go somewhere else. I am truly amazed how they stay in business. I will never go back. Ever.

Though they are not listed the experiences I have had at the Tire Kingdom on Old Dixie highway need a negative review. Poor management. Very slow workers. Went in to have all tires rebalanced and rotated front to rear. Keep the wheels on the same side. Not difficult. Worker was very slow and talking on the phone. Brought this to a managers attention. I was told the worker was having a bad day. Found out later that the tires were not front to rear. The two front tires were on the passenger side. Another time I bought two tires there. At slow speeds heard a ding sound in each of the wheels which after I had the new tires removed from the wheels somewhere else turned out to be a small wheel weight the glue on variety inside each tire. A coincidence? No. I’ll never go back to any Tire Kingdom.

The service in which was provided was an oil change. That service was performed properly. Other than that, it was a horrible experience. When my car was finished with the oil change the Manager called me over to pay. When I walked up, he printed out several pages of things that were «wrong» with my car. My car is working great and has no issues. He started by saying I needed a new in cabin filter and that mine was dirty. I knew my in cabin filter had just been changed less than 3 months ago. I stopped him at that point and then he backtracked and said that they didn’t really check it. I then told him I’d take his list but that I wouldn’t have anything else done there. I took the list to who a mechanic and him look it over along with my car. Everything on the list was complete rubbish. My car had NO issues. Do not trust the people who work there.

I made an appointment online for 3:30 for an oil change. Got there about 15 minutes early. I was advised I needed tires (I was aware of this) and advised this was something I was going to be doing this week, as I was still shopping around. I did have a set on my list to compare there and was told they only have one in stock but that I could pre pay to get the sale price. I declined, as I stated I was still shopping around. At about 5pm, I check my voicemail and had a message from them that they could not do my oil change b/​c my check engine light was on and that my car was running rough! I was told I must get that checked before I can get an oil change. I have never heard of such a thing! I then went and asked why someone could not come get me from the waiting room to advise. I was told that they came looking for me and left 2 messages. A flat out lie. I was in the waiting room and not one person came back there. I had one vm, not 2. I left, went down the street and got an oil change within 20 minutes. Yes, I have some things needed done with my car but each thing on my list will be done as I am permitted. An oil change is always priority and I have never been denied service. I will definitely be contacting their superior and corporate office. Horrible service and professionalism and they lost a potential tire sale. BEWARE!

They get 2 stars in my book. 1. Bc our car was overheating and we had to stop and pull over they were about ten minutes from closing and were very nice and helpful. They looked briefly and told us not to drive it and come back tomorrow. So we did. We called at 9:30am to ask about the car and was told that it was to early that the guy hadn’t gotten to look at it yet. Okay… 11:00 am; nope…12:00 finally (why did I take so long, our car was left there overnight and should have been one if the first) we were told that it was going to be $ 4,000 and a blown head gasket!!!
Ugh we shit ourselves. So we ask why and then a other guy offered to run the test again… Well this time this guy said that no, our engine was good and it might be the radiator but he’s not sure and then quoted $ 700. Said they wanted $ 520 for two hours labor and the radiator was going to be about $ 200. We still were in shock.
Even though they told us not to drive it. We paid $ 34 for the «tests» and left.
Went to a other actual mechanic who told us it was the radiator and the thermostat and in the end it was a $ 400 fix.
NO THANK YOU TK. I DONT FEEL YOU KNOW HOW TO DIAGNOSE A CAR AND WAS TOTALLY OKAY WITH TRYING TO RIP US OFF.
Maybe it was bc we had out of state plates; or that we had to pull over the night before and they knew we had to drop some $$ and figured we didn’t know about cars…
Who knows but the second star was for the guy that wasn’t the diagnoser re tested and dropped the price… A little bit. He prob was just going by TK ridiculous over charging labor rate hand book.
Go for oil changes or maybe tires and that’s It.
UPDATE:
We ended up needing a new radiator and a thermostat. $ 400 for parts and labor. elsewhere.

I have my oil changed here regularly, and I’ve never had any problems. They’re fast, and have never tried to add on some bullsh*t repair.

This was so easy that it was not even funny. We had to have our tire repaired, oil change, transmission flush and some type of belt. This took two hours and I received three phone calls from Tom at tire kingdom giving us the status of car. Best experince in a while!