Zoomers Exhaust

I’ve spent countless hours searching and researching exhausts for my 2015 SRT Challenger. I really don’t care for the chambered sound so that eliminated a few vendors. With the new active exhaust on the it dwindled down my options further. To complicate matters I installed a carbon fiber driveshaft that would cause interference problems with some exhausts. I’d even reached out to Zoomers to see if I could just buy their adaptive exhaust brackets to use on my factory exhaust but I never heard back.
In spite of not hearing back on my pre purchase inquiry I ended up purchasing the Zoomers 2015 Challenger SRT Exhaust. To start off with it was not delivered as quickly as expected. I called several times and was promised a call back but not once did I hear back. I even reached out to Lisa Wall (Owner of Zoomers and Speedlogix) but I never got a reply.
Eventually the exhaust showed and I installed it only to find that the drivers side active exhaust bracket was only ¹⁄₁₆ of an inch from touching. I took detailed pictures, emailed Zoomers, and called Zoomers but no one answered so I left a message. Unbolted the drivers side adaptive exhaust valve and drove the car but this results in a check engine light.
I called several more times the next week and again they said they’d contact the manufacturer and call me back. (they are the manufacturer, but production is in California). I didn’t ever get a call back. The last time they called I told them I needed a solution Friday ⁰⁹⁄₀₄ or I’d be removing the exhaust and asking for a refund. I was assured they would let the manufacturer know and that they would make it right.
Three days go by and no still updates from Zoomers. I would expect that any business would at least advise if there were delays or problems or at worst, tell me to pound sand.
Friday came and went without any support or follow from Zoomers. Saturday ⁰⁹⁄₀₅ I unbolted the exhaust. I came to find that the passenger side active exhaust motor was not far enough away from the axle. This resulted in tearing the axle CV boot and had slung grease under the car. The abrasion almost wore a hole through the actuator. This is my only car so I had to use RTV to seal the boot. Lining the stock exhaust up with the Zoomers it becomes obvious that the adaptive exhaust brackets on their kit are welded in the completely wrong position and too far rear and will come in contact with the axle.
Lisa finally responded to me late ⁰⁹⁄₀₅ and offered me a refund or replacement pipes. I responded and requested a refund, return label, and my axle repaired. I emailed her several times over the next few days asking for an update. She finally responded several days later advising that she doesn’t feel they’re at fault for the damage to the axle. She says she needs to test the exhaust in the assembly fixture. She states she understands that I wanted a refund. I again requested a return label and refund. I had to email again for the 5^th time requesting a refund and shipping label. I ordered a replacement axle out of pocket for $ 356.57.
The next day I got a label to return the exhaust and shipped it the following day on ⁰⁹⁄₁₀. The exhaust was delivered to them on ⁰⁹⁄₁₇. Lisa emailed me to let me know that she was installing the exhaust on a test car that weekend. I emailed her Tuesday after not hearing back Monday. Turns out they hadn’t installed the exhaust until Monday. I requested a refund. 6 days later I haven’t received a response or refund. They’ve had the exhaust returned to them for 12 days now.
Today I paid $ 273 to have the axle installed for a total out of pocket cost of $ 629.57 and Zoomers has my $ 1,384.00. After buying and returning the Zoomers exhaust I’m out of pocket $ 2013.57. Ultimately I’ll have to file a claim with my credit card company for defective merchandise since I wasn’t able to get a refund from Zoomers.
Lets take what I claim as a defective product out of the equation. Lets set aside that Zoomers claimed I installed it incorrectly. Even ignoring those two factors Zoomers failed at every opportunity to followup and communicate with the customer. There was no sense of ownership or urgency from the staff or owner. Ultimately I won’t do business in the future with Zoomers any company owned by Lisa Wall.