Truly Nolen Pest & Termite Control

In just one year the local company missed at least 8 appointments. They either didn’t show at all, canceled at the last minute, or showed up early when I wasn’t home. On top of that they don’t care. When you complain about missed appointments they think it is no big deal that you had to take time off from work to sit home for a now show. The reason for having over 8 appointments in the first place is the bug issues were never resolved. We constantly battled with ants and roaches despite having put control services regularly. On a positive note, they gave a refund after having to call them back at least 4 times. It seems like they would rather not have customers than have happy ones

Ok, to be honest some of the employees were very willing to help the problem was that they either couldn’t or didn’t know how. When I signed up for the service the sales reps were very polite and helpful. HOWEVER when it came time for the actual spraying and sealing of the home that’s where things fell apart, and badly. We had roof rats, the program that we took out was supposed to exclude, terminate and keep it that way. sounds pretty simple. Now the people who came out to put up the patches in the screen (sales guy didn’t say it would only be patches, last time we did this they replaced the sections) it looked like a drunk and stoned five year old had tried to do it. There were sections that were completely missed some were crooked and a couple were correct. We called to have them come fix it, no show. we called to have them fix it, no show. AGAIN we called to have them fix it, and the supervisor is supposed to be here to see what the problem is. He’s not here but the regular tech showed up to spray??? The next day they both are here and walking around my home pointing out the problems and telling me how sorry the person who did this incorrectly is going to be (when I just want it fixed) now I had already paid over 2 months prior for this service and this is the first sign of the tech, after the supervisor tells him to at least remove the spiders and prepare to treat the outside (WOW umm ok but it’s going to rain) so he says he’ll come back when no rain so the treatment stays and works. Think I saw him again? NOPE.
All in all an absolute nightmare, when I finally gave up and requested my money back (after trying for 3 months) it took 3 weeks more and I had to finally call my credit card company to reverse the charges, even though they said they were going to credit me. Then TRULY sent me to collections for a service that I never got!
My advice run very far in the other direction and
Just call someone else!