Gymnastika

Overall the program was fine until my daughter could not go anymore because of an unforeseen circumstance. I had just paid for an additional session and tried to get my money back two days later. They would not refund me and would only give me money towards another class that session or next session. I asked for a camp and they said no. There was no flexibility so it was extremely disappointing. They ended up applying it to the sibling but again it had to be completed during that session or next session.

Buyer beware.
Misleading schedules. Signed my child up for 3 sessions of recreational classes. Was not informed that if a class was closed due to a holiday, it’s considered a «missed» class and must be rescheduled within that session or you lose that class. Had I not actually counted the weeks and then the number of classes scheduled and found the discrepancy during the third session, I never would have noticed that there weren’t 10 classes scheduled.
No mention of this is made to the parents (I questioned a couple of parents in the viewing room who routinely stayed for the classes) at any point, nor is it on their website that holidays are considered «missed» classes. There IS a mention on the website that missed classes can be made up but why would I assume that an unscheduled class is considered a «missed» class? I both emailed and then spoke in person with the owner regarding this. Owner was incredibly rude, talked over me, and then asked me if I was «giving her a hard time» when I pointed out that you’re not missing a class if it’s not actually scheduled. When she in fact was giving me a hard time. She did not offer to reschedule the classes that were «missed» from the previous sessions. Nor would she refund me the next session of classes I had just signed my child up but which hadn’t started yet. (They have a no refund policy so even if the classes hadn’t started, my credit card company couldn’t argue it.)
I also asked why Memorial Day was closed. She told me that I probably wouldn’t be going to the class anyway. What??? She doesn’t even know me, how could she presume to know my plans? And yes, we were around and would have attended had a class been scheduled. She then told me that it was a federal holiday and schools were closed that day as well as banks and govt offices and that’s why they were closed. So? The gym was not closed for ALL federal holidays so what kind of excuse was that? Again, just another example of what kind person the owner is.
When I signed my child up, I chose the day of class based on the schedule they provided. My child has many activities during the week and I work so it’s not exactly easy to reschedule a class. I would have chosen another day had I known I’d have to reschedule several classes.
Gymnastika chose not to be upfront about this which I find very misleading. All they have to do is put a sentence in on the schedule page explaining to reschedule classes closed due to the holidays. I can’t imagine that they haven’t run into this «misunderstanding» with other parents in all the time they’ve been in business. Just seems very unethical and I don’t want to support that kind of business.