Fix Masters

I could not agree more with Patricia! I can count on one thumb the number of people in the area who can and will fix lamps, vacuums, and small appliances. Old fashioned? The whole concept is old-​fashioned (in a good way). Sure, he can be a little gruff, but I am not looking for a best friend; I’m looking for a guy who can fix my stuff.

What a horrible business person and business. The owner is beyond rude, with not an ounce of customer service skills. I left Fix Masters totally shaken and upset by the experience. After being charged $ 60 for a small appliance repair, it didn’t work, and did not even bother returning and having to deal with that mess of a man again. I can’t urge you enough to bring your business elsewhere.

Did a nice job of fixing our lamps. There was some confusion on when they would be ready. He forgot to write down the date in his calendar and they weren’t ready when I came to pick them up. I was a little annoyed, but he made good by having them ready in about twenty minutes. Maybe he should get a computer system!

EDIT 12÷05÷08: I AM EDITING MY REVIEW BASED ON A PHONE CALL RECEIVED THIS MORNING FROM THE SHOP OWNER THREATENING TO SUE ME. I AM RETAINING MY PERSONAL OPINIONS REGARDING THE TRANSACTION AND REMOVING SPECULATIVE COMMENTS.
We HAD to use this service center because they were the ONLY Delonghi service center near Boston, MA (at the time).
The place is really full of stuff everywhere and looks disorganized (in my personal opinion)
Our transaction was based on hand-​written notes and copied in triplicate! I forgot my paper (with reference number) at home and the owner seemed upset at us about it.
Surprised that this was the only means of verification, we suggested that he could use our first /​last name, telephone number etc. as lookups (as is common in most stores). He replied that he did not have such a system and had to manually look through several machines until we could recognize ours by our telephone number on it. He wasn’t happy about this, and we both ended up raising our voices during this process.
When asked what he had fixed with my coffee machine, he said «I don’t remember». When I asked further questions, he answered «What use would it be for you to know what I fixed?». As a customer, I have the right to know exactly what was fixed — whether I understand it or not. I can always look it up on Google later.
He fixed our coffee machine and it works fine to the best of my knowledge.
RECOMMENDATION: If you have an alternative, consider going to someone else.