Delta Express Couriers

This company delivered a kitchen range we ordered on line. They called a few days before delivery to schedule a delivery. They gave us a window of 9:00am to 1:00pm, and said they would call us 1 hour before arrival, so we could be sure to be there. We are in the process of moving into the home. On the day of delivery, they called us at about 9:15 and said they were at the delivery location, and would wait no more than 15 minutes for us to take delivery. It was going to take us 20 minutes or so to get there, but he got very nasty and said he wasn’t waiting any longer than 15 minutes. We confirmed that they were to take the range into the kitchen and let us briefly inspect it for damage in transit, as the person who scheduled the deliver told us they would. He got abusive and told my wife that he would only leave it at the garage door, and they wouldn’t open it. My wife was very upset that we might not get the range delivered. She was able to reach a friend who could get there in 15 minutes, and the friend insisted that he take it into the kitchen and let us inspect for damage. He grudgingly did so. There was no reason for him to have been so nasty. Why didn’t he just do his job in the first place?