Design Furnishings

This product as well as the company are terrible. I had a terrible customer service experience, they truly do nickle and dime you wherever they can. One of my units came totally defected and because i had shredded the box they would not take my return. My product was most certainly a manufacturer defect, not damaged in transit, and the best option they gave me was to ship it back and pay the $ 160 return shipping. I read all of the bad reviews before ordering and still tried to give it a shot, a decision i have regretted ever since. Take my advice and stick with wayfair or another competitor that cares about the customers and not a bottom line. Good business and service would lead you to resolve a customer issue such as this even if it means some sort of monetary loss, a concept any successful business will understand. Given my experience along with others, i can’t imagine this company will be around long anyhow. Products are clearly china imports and they are a distributor. Clearly their mark up isn’t enough to let them operate the way a good business should. BUYER BEWARE, thisis not a good product and an even worse company!

BUYER BEWARE! I expected my fire pit to look like it does in the picture, and I was disappointed. The whole table is one color, very dark, and the ad showed a lovely two tone table. When I thought I had been delivered the wrong item by mistake, and sent in a photo of what I received, the weekend person was very responsive and would send it on to the claims department. In fact, when I was ordering, the staff was very helpful, and the item was delivered on time. However, when it came to doing something about the problem of the mismatch between the advertisement and what I received, customer service said they were all like that, and the color in the ad was probably due to photoshop enhancement. This is unacceptable, and customer service offered no remedy whatsoever. I still find it hard to believe that the colors could be so vastly different. I have had no response from the company after it being «turned over to her manager.» This has been dragging on for two and a half weeks. After this experience, I would not recommend Design Furnishings to anyone. Find the items you want somewhere else online.

Consumer beware!!!
this is a worthless product. Where the warranty should protect the consumer it doesn’t. The synthetic wicker strapping falls apart in less than two years where the chairs because totally unusable for a $ 2,800 dining set. DO NOT BUY THIS PRODUCT AND ESPECIALLY FROM THIS COMPANY

I cancelled my order within 5 minutes of placing it after I read they charge a 25% restocking fee. They charged me 10%! WTF! That is INSANE in this day and age. This business will fail. Wish I had read these reviews before I placed my order.

Can’t complain. Ordered about a month ago, it was delivered in under a week. I knew it wasn’t wicker, but I wish the cushions were a little more comfortable. I’m happy with the furniture for the price.

Very sad to report that somehow over the last 3 years (the last time I ordered from them), this company has gone from amazing to AWFUL!
I ordered 2 chaises, and one arrived badly damaged. The debacle that followed has been a 6 week ordeal with no resolution in sight except for fighting the charge on my credit card. Different customer service reps have told me different things — Lisa, Margaret, Jessica… all of them! They can’t get their stories straight. The deliver company has no ability to schedule delivery or pick ups (they literally just show up whenever they feel like it). I received an unauthorized $ 450 charge on my credit card — above and beyond the $ 900 I already paid.
After fighting the charge with my credit card company, I was finally promised a full refund with the return of the 1 good chaise, and then their delivery company refused to pick it up when they came. HORRIBLE customer service. DO NOT BUY FROM THEM!!!
I ordered replacements from Hayneedle — and had an incredibly positive experience. If you’re looking for patio furniture — try Hayneedle.

This review is from my experience last year.
Although it is concerning that there are a lot of poor reviews ‘filtered’ for this business, I did not have anything else than a great experience. I know a lot about filtered reviews, since I have a small family business myself and have had issues with how Unilocal filters stuff. As other Unilocalers have accused the reviews of being fixed, I ‘m putting it out there that I have no connection to the company and this is completely unbiased in that regard.
I purchased a 10 piece ROYAL Collection furniture set from them in Sept. 2013. I started to freak out based on other Unilocal reviews, which I did not read until after my initial order was placed. I thought for sure my few thousand dollars’ would be going down the tube and braced myself.
However, I am happy to say that my experience was great. My sales rep, Lisa, was nice and patient while my husband and I went back and forth on which set to purchase and she was very responsive to my deluge of inquiries.
My order came right on time!
The quality was very good, as we chose their most luxe collection (ROYAL) that came with thick cushions in sunbrella fabric and sturdy framing covered by variegated color wicker-​like plastic material. It looks just as plush as any set from Crate & Barrel or PB. Yeah, the cushions are a tad soft, and the shiny silver feet do not match the rustic vibe of the set — but this was at least $ 5000 less than buying from anywhere else, and I actually was surprised at the quality (I expected it to look and feel cheaper than it did).
The best part was the awesome delivery guy. Never have I experienced such great service from a delivery person. He was fast, funny, and gracefully adept at carefully placing our furniture where we wanted it (which was above and beyond our expectation of the type of service we ordered). He helped us unwrap and took away the packaging.
After 7 months of heavy use, the furniture is holding up well. There is the faintest bit of sagging on some of the cushions. We keep our set under a free standing covered pergola and move the pieces into the center so they do not get wet when it rains. We use it every day. And over the summer, have tons of people over so it gets used a lot: kids crawl over it, people sit in it with wet swimsuits, drinks spill on it, etc. Mind you, this is not Pottery Barn quality, but it is very close and for the price — an amazing value!
I would not hesitate to order more from Design furnishings and in fact will place an order for some accent pillows and furniture covers within the next week or so.
Thanks Design Furnishings for making it possible to have stylish, quality outdoor furniture at an affordable price.

Things haven’t been perfect but they have stood behind their warranty. We have had the set for 2.5 years. They have sent us extra covers due to fading. Now they are replacing a couple of pieces that damaged They totally admitted to issues and told us they have new fabric that doesn’t fade as badly and will replace damaged pieces. Plus it was far less expensive. Than even costco. Can’t recommend them 5 stars but happy they are honoring warranty. Will report back once pieces and fabric received. Maybe four stars then. Judy

I spoke with Lisa and she was fabulous!!! She was knowledgable and well spoken and knows her stuff. They have a large variety of furniture at great prices. Lisa took the time to explain features and never rushed me. Great job Lisa, your an asset to your company.

We bought the 7 piece Miami set with Sunbrella Henna covers. I was very skeptical based on the reviews that I read on Unilocal.BUT, I must say that the entire experience was absolutely fantastic!
My personal shopper, Nadia walked me through the entire process from ordering to delivery. Their communication was stellar and I was able to track the order from order until it arrived in my garage.
The quality of the furniture isn’t stellar, BUT it is awesome for the price. I don’t expect a Mercedes for a Ford price.
I am stretching here, but felt that I had to critique something. The Sunbrella covers come separately packed, and you have to get the cushions into the covers yourself. It was a bit hard because they are very snug. But, honestly, that was the only thing that we could find to critique.
Overall, it was a great experience.

I purchased furniture a while back and loved it so I recently bought a few more things. Again I had a great experience and got great furniture for a great price. I saw the negative reviews but noticed most were from a few years ago so I wasn’t too worried. I know that usually people upset write reviews and you can’t make everyone happy. All I know is that I am and if you call them you will be too!

There are now more than 45 «filtered» reviews for this company. Makes you wonder how they got those reviews hidden. Of the 45 now hidden reviews more than half are negative 1 star reviews with many many people telling their nightmare stories about this company, their products, and their customer service. AGAIN DO YOURSELF A FAVOR AND READ THE FILTERED REVIEWS!
Glenn: you say that you work to resolve customer issues. Well if forcing a customer to personally drive to your location 3 times promising to give them their order, and then refusing to hand over their products which they have already paid for, and if fraudulently charging a persons credit card months after the purchase was paid in full is how you resolve customer problems, I really don’t know what to say to you.
And if quoting a time for the customer to receive their items and then not giving them their items until over 6 months later is ok with you, well then you should really rethink the definition of customer service.
Funny you commented on my review 8 months after I wrote it. You have reminded me how angry I still am over what your company and employees put me through! I am a lawyer and I have been thinking very strongly about letting the department of justice know what you have done, and I am very surprised you are still in business.

This company places fraudulent ads on Craigslist. One of the ads I called about stated $ 894 for a patio set. When you call or go online it is $ 2200.
Why would you engage with a company that tries to lure you into their store then does the old «bait and switch»? Of course the rep I spoke to blamed it on «the people that put ads up on Craigslist for us».
Misleading and fraudulent is not where I want to put my money.

They don’t even deserve 1 star. There customer service is horrible and the owner, Jennifer, is extremely rude. She said she quote didn’t care how I was treated or what I thought since they delivered the furniture. The furniture was broken, had to be reordered which she said wasn’t her fault and that I had to wait for the extra time for them to verify the claim and get paid by the shipper before replacement could be sent. What? Who runs a business like that? The quality is poor and don’t expect to be treated with any type do dignity after placing an order.

DO NOT DO BUSINESS WITH THIS COMPANY! Their website say they have built a reputation based on «unexpected personal service» Unexpected is right…3 of 9 pieces of patio furniture ordered in March of 2012 were defective. After 5 months they sent replacement pieces that were of a different color! I sent them back… I just got a call from a collection agency! How’s that for unexpected personal service. NOTE ALL THE BAD REVIEWS ABOUT THIS COMPANY!

I saw this company on Amazon and Ebay. The prices looked great. I ordered a 7 piece set and got exactly what I expected. The customer service ladies were helpful and informative. I ordered on a Tuesday afternoon and had it the next Tuesday afternoon. I have recommended this place to friends.

We had a horrible experience as well. When we finally received our order (it took forever) there were pieces missing. It has been almost 1 year and we still don’t have the missing pieces. Also, within 2 weeks, our red cushions were fading badly. They now look ten years old. The quality is definitely subpar. When they finally responded to our missing cushion request, we reminded them about the fading. They wouldn’t do anything about it. They were going to send us the new missing cushions that wouldn’t match the old faded cushions. Their comment was that now the cushions were one year old… yes, but that is how long it took to chase them down.
Be careful, that so-​called lifetime guarantee doesn’t cover fading, even after two days. At least that is what the last rep said to us.
Trying to get ahold of this company is a joke. They tell you that they will call you back but that never happens. Then they stop taking your calls because they have caller ID. When we called from another line, they answered right away. Seriously?
It isn’t as if we didn’t spend enough money with this company. We bought two complete outdoor sectionals. You would think that would be worthy of a return phone call.
If I were you, I would buy from someone else.

THIEVES. I found them on craigslist also. I made my order on 4.30.11 and its 8.1.11 and I have still not received part of my order. They respond to emails and phone calls after days, but all they tell you are lies. We’re shipping this week, then when you call they say «I’m not sure who told you that cause we’re out of stock». Its crazy. I’ve filed a complaint witht he BBB. Save yourself the headache, but your furniture somewhere else.

I also had a horrible experience with them. Ordered a patio furniture set and was told 8 weeks for delivery. It took 16 weeks and they were unresponsive that whole time. Also failed to provide a discount.
Upon delivery, a leg was broken and a set of cushion covers that we ordered was missing. We are now dealing with all of this now and they refuse to keep us posted. Covers are supposedly on backorder even though they supposedly always stock these.
I would definitely avoid these guys.

They also use 1483 Shore Street, W. Sacramento, CA 95 691 address.
I ordered on April 29^th and it was finally delivered on June 20^th. They first told me 2 – 3 weeks for delivery, and then continued to get a different story along the way. They do not open the packages upon delivery, so we did while they were there and the glass top was shatters. Now I am waiting to hear what they plan to do about that. Also, my second set of cushions were not sent either.
When I purchased it, I knew it wasn’t actually wicker. It’s say’s it in the description. The look of it, is nice. The cushions are not tight, so it looks a bit loose when someone gets up.
Ordering from Costco or else where for about 25% more $ probably would have been a better idea if you are looking for quality that will last a life time. I hope this last a few years.