Lowe’s Home Improvement

The West Sacramento Lowe’s is a standard modern home improvement store located in the Southport neighborhood on Lake Washington Boulevard. Lowe’s all of the standard hardware and building materials, but they seem to have a larger selection of décor and furniture compared to their orange competitor.
This location is one of the newer Lowe’s in the region, although it is a bit awkward to access due to its proximity to the port and various canals. This store never seems to be busy, but I always seem to gravitate towards other options. Nothing horrible about this place, but nothing really spectacular either.

5 Star’s for ALEX the Cashier! He helped me with my coffee, rang me up & assisted me with my return visitS!
(they MGMT should make sure the coffee is hot, full, fresh & have plenty of straws, cream & sweetners!!!)
I went there to have ONE KEY copied. The usual dude wasn’t there. So new dude helped me. Then another «manager» dude helped. However it took me 3 trips home… yes 3 trips back to the house to see if the key worked. I don’t live that close! And the first 2 did NOT, ugh such a drag. The third key works, but gets stuck! I MUST let you know I have had at least 5 copies of the SAME key previously!!! And haven’t had any problems! The key duplicating machineS probably need a tune up! For real and soon!

Lowes is my neighborhood store. I have spent a lot of money there. Recently I bought a $ 400 dishwasher. The purchase experience was so-​so. I normally like to look at items on my own without sales person interference, but when I have made my decision and then stand around for 10 minutes with that «can someone help me look», it’s a bit irritating when I have to walk up to two sales associates 20 feet away who are very involved in a conversation with themselves, but not paying attention to customers, and ask for help.
Once I got someone who could help me, the sale was a good experience. I was taking the washer and installing it myself that day, but I saw signs offering free delivery and take away of the old unit. I figured, although I was taking the washer home, it wouldn’t be much of a stretch for Lowes to just pick up my old unit and take it away. The sales associate said it would not be a problem. She took my number and told me someone would call me to schedule a pick up.
I installed my new washer, put my old one on the curb and awaited a call for pick up. Two days later, with a washer sitting in front of my house, still no call. I called Lowes, told them the issue and was told the message would be forwarded to the delivery manager and I would get a call to schedule a pick up… no call.
I ended up putting the washer on craigs list and it was gone in 30 minutes.
My point and my gripe… I have spent a ton of money at this store. Just follow through on an advertisement. Come and get my dang washer. Even if it’s actually not your policy to just pick up old items without delivering the new ones, call me and let me know so I can formulate a different plan and not have my neighbors stare at an eyesore over thanksgiving holiday.
Home Depot is and extra 10 minute drive, but they are beginning to become a better option.

Donna in plumbing came over to help us in appliances – which was unusual! Usually you have to wait forever until the right person can help. She was super knowledgeable and friendly. We could buy the fridge from the competitors, but Lowe’s had the best service! Thanks Donna!

The general staff of the store was extremely helpful and deserves a 5 star rating. The manager I dealt with however, a gentleman by the name of Albert, threw a temper tantrum over a price adjustment. After allowing the price adjustment he spent a good five minutes whining that he’d probably be fired. Why adjust the price if its such a problem? If you need something quick and easy, the store seems capable. If you need to deal with a manager though, you’re probably best to try Orchard or Home Depot.

When did using a coupon online for in store pick up become a problem? I placed 7 orders today, 3 at my local store and 4 at a store 40 miles away. My local store in Yuba City California was great as always. The other store in West Sacramento on the other hand called me and told me I couldn’t use coupons online, only physical ones in store with them. This is apparently a «Josh Spooner» manager rule from what I was told on the phone. They told me I had to cancel my orders or pay with physical coupons in store even though my online orders went through without a problem and I already picked up 3 of my orders at my local Lowes. I told the employee on the phone not to cancel my orders as I would get them with or without coupons since they are gifts. He said he would not cancel them and I told him I would call back after I talked to online customer service. When I called the customer service number on my email receipts (1−800−4-LOWES) the customer service rep had no idea what the problem was and had never heard of the policy I was told about where if I wanted to use coupons I could only do so with physical ones in store. She then looked up the order and said they had just been cancelled but she wasn’t sure why. She wasn’t very helpful but she was very friendly the whole time and understood why I was irritated. She did her best and said she would email the store to follow up with me. I haven’t received anything from the store in West Sacramento, not a call or even a cancelation email. Is this some new written policy? I couldn’t find it on my receipt or on any of the pages when I was checking out. All the employee from West Sacramento kept referring to was «these are the manager Josh Spooners rules». Is this a new policy that is not advertised or written? I still wanted my order but am afraid to submit another one in fear of it being cancelled for no reason. Especially since I haven’t received a cancelation email or call. When did this practice start? I purchase things regularly from my local Lowes without a problem and without having to deal with these ‘phantom’ policies. Thanks for the poorest customer service I have experienced in a long time, I’ll think twice about where I make my purchases next time.

I will NEVER shop here again. I’ve literally spent thousands there in the past couple months on this recent move. I got down there to the store and realized that I had forgotten my wallet, but I have a LOWES credit card so I could answer any security question they had, along with a photo of my driver’s license on my phone to prove identity so I could buy a $ 2 PART! They literally wouldn’t budge an inch for 2 dollars. Because I may have «photoshopped myself onto that license» to get away with this 2 dollar heist! I understand security protocol and all. But seriously for $ 2.00? Going by the book is one thing. but bending a small rule for good customer service is always appreciated. The cashier/​management staff at this location are generally super unfriendly, cold and slower than Christmas. Goodbye. This money’s going to Home Depot from now on.

Ohhh… how my beloved Lowes failed me.
I went into the store after viewing online that this location had a couple of particular range hoods in stock.
But the inventory on the shelves was a major joke. A significant number of boxes were re-​taped (and not very well taped). The original packaging was stapled, so the re-​packing job was very obvious. The kicker was that they are selling the «used» product as new. The 3 range hoods ($ 49, $ 129, $ 189 models) that I was looking at were all in re-​packaged boxes.
Why does the management allow these products back on the shelves to be sold as «new»? Quality control?!

I really like shopping at Lowe’s rather than HD, because the staff are more friendly and helpful. I think there was only once where I was left waiting for well over 20 mins., to be helped in Garden. My beef today is their phone service is total crap. I was transferred 3 times (nothing). Forth time a guy came on answering the phone thinking it was a personal call for him. When I told him my reason for calling, he told me who I needed to call but stayed on the phone I guess waiting for me to say something else. I finally asked him to transfer me to that person in Lumber. I waiting and the dummy disconnected me.
I called back a 5^th time it clicked over to a Dead Zone, so I called back (6^th time) and it rang the MAX Rings allowed I guess, then started the ring process all over. WTH? Needless to say, I never got to talk to anyone.
Lowe’s, Customer Service is the key to good business, great referrals, and Happy Customer Returns… «DUMMIES»…

I’m not difficult to please and I’m extremely personable and patient. With that said, I ordered a refrigerator, not available in stores, and was given a piece of paper that GUARANTEED a delivery date of 9 July 2015. On the morning of 9 July 2015 I called the Lowes store to confirm the delivery time, as I hadn’t been contacted since I purchased the item. The gentlemen that helped me when I called, Tim, was apologetic and helpful and said he’d find out why I wasn’t called and updated. He never called back, but understood that I was going straight to Home Depot to give them my money.
On 10 July 2015, I call to cancel my order with the store, through the «customer service» desk. The first women I spoke to, I believe was Amanda, she sounded enthusiastic and helpful, but said she would call me back shortly and confirm the cancelation of my order. Around 7 hours later I called to follow up and went through the process again with a new, less enthusiastic person, and promised an email receipt of the cancelation. Customer service at West Sacramento Lowes is either courteous/​useless, or rude/​useless, either way, I still do not have my money back for an item that never arrived.
After going into the store, it seems the canceled my order, but failed to notify me of a successful cancelation. The lady that helped me when I physically walked into the store was actually very helpful.
I’ve spent well over $ 20,000 in my life time at Lowes, I will simply go to Home Depot, OSH, or Ace from now on.

My wife and I are painting our house so we went to lowe’s in West Sacramento to get everything we needed. We had an amazing experience at this store. Ashwin was the guy that helped us. He was super knowledgeable and patient. He took us through all the different possibilities we had and gave us very helpful recommendations. We had picked some colors from pinterest, he told us several times that the colors look very different on screen than what they really are. We decided to proceed (we are first timers and stubborn) and indeed it turned out to be a totally different color. Luckily for us, one of the managers (I think his name is Scott), helped us out and re-​did the paint for us (yup they totally went the extra mile to help us … priceless). After the manager approved it, Ashwin prepared the new paint for us … he was very nice.
While we were waiting, we went to the tile section (we are remodeling our bathroom too), there, we met Jeremy. He totally helped us with all of our questions. Again another super knowledgeable and nice person, we had a blast talking to him … highly recommended.
Overall we are super satisfied with our visit to Lowe’s. I don’t know if we were lucky but we ran into the best people we could have ran into.
We would definitively keep going to this store.

Ugh. Went in this morning for 60 relatively small retaining wall blocks. I had a CRAZY headache so I asked if someone could load them for me, which I normally don’t do. After too long, the guy came and asked what I was putting the blocks into (my lady’s PT Cruiser). He immediately says «You can’t fit 60 blocks in there, maybe 20 of them» and starts shaking his head and begins talking to another customer. It was clear that he just didn’t want to load it. I laughed it off, told him it’ll be fine and that I’ve fit more than that in my Geo (which is true). I was trying really hard not to say what I was thinking («Hey, Guy Who Works Retail and Makes $ 10 an Hour, I’m not seeking your worldly expertise, I’m telling you to do your job and load stuff into my car. Thanks!»). Instead of that I said that I’ll take thirty then, thinking that it’d make it easier on me and my headache to get half of it now and half of it later.
At this point, in fairness to the rest of the story, I was pretty pissed off and I’m 100% sure that was crystal clear on my face but I didn’t say anything mean to anyone.
I go pay for the thirty blocks, pull the car around and open the rear hatch. At that point it’s fairly evident that this guy is wrong as I pulled the two rear seats out of the car completely and left them at home so there was a good 4ft x 4ft of space for the blocks. Instead of being a jerk about it, I just stood by the exit, nursing my headache, well away from the guy who had since recruited someone else to help him load the blocks. They were talking for a while before they started loading it, apparently about the worst way to load the blocks in a poor and thinly-​veiled attempt at making him look less like an idiot (see picture). Note that they are stacked two blocks high and that there’s a ridiculous amount of space between the blocks. There’s a reason why they are stacked closely and in an alternating fashion on the pallet, guy.
As they were doing that, the lady who was working the register came out and said «You’re putting 30 blocks into THAT?!» and the guy responds with «and he wanted 60 of them, pfft.» Again, I just stand there pissed off, not saying anything but shaking my head, nursing my headache. She starts rambling some nonsense about not wanting the car to do a wheelie from the weight, insurance and some other B.S. Again, I didn’t say what I wanted to say («Hey Genius, do you know the cargo capacity in pounds for this car? Because I do, it’s in my owner’s manual in the glove box and this load isn’t a problem… Stick to the few things you know, thanks!») but instead just shook my head and tried to not be sarcastic when I told the guy «Thanks» as I was leaving.
The best part was hearing those blocks rattling against each other the whole ride home due to the obviously intentionally crappy job he did loading and stacking the blocks in the car. I’m sure some of the chips in those bricks came from the bumpy ride, but I just oriented them in a way where they aren’t seen.
So later I take my headache to the Lowe’s in Elk Grove (normally I wouldn’t have gone back to any Lowe’s, but obviously I wanted the blocks to match. I won’t be going to any Lowe’s any time soon) because I needed 35 blocks to finish my project. The two youngsters there who loaded more blocks and did it while using less than half of the space (see other picture) and I had more than enough room left over to load five bags of mulch into the car as well. Oh, and not a single rattling block on the ride home…
So long, Lowe’s. There are far too many good and better options in the area to bother ever returning.

I had to purchase a new washer so I went to Lowe’s in West Sac just because they are near by our house.
If you are buying any of washers or dryers from this place, DO NOT trust their sale signs or rebate information. Most likely they don’t have products for one that is on sale. Also their rebate info on the products are old and incorrect.
For my first visit, the young man helped me out. I picked the one it was on sale, but I was told it will be back order. I was told it will be about a week or two before they can get it. I waited for two weeks, but no words. So I called up the store and was told that they called me to let me know my back order is not going to come. (In the mean time, I am going to the laundromat) I know they never called me or left me a message regards to this. So I don’t know why they have a status in their computer that said they had a conversation with me. The second visit, I picked one it was on sale. No back stock, no back order. I picked another one it was on sale. No back stock, no back order. Are they not up date their floor display? They have nice display with big sale signs, but they don’t have it. It does not make sense to me. The third one, they had it. (If they told me they don’t have it one more time, I was going to leave the store without a new washer) After it came to my house, I found out that the rebate sticker they had on their sales floor was too old. I could not get rebate from PG&E that was «promised» at the time of purchase. The big PG&E rebate sign was on the display, on this model. Really?
My suggestion– be patience. Like I said they don’t have most of sales items. If the rebate sign is on the model that you want to buy, go on to PG&E web site and make sure they still give out rebate for that particular model before you purchase. DO NOT TRUST THE STORE FOR INFORMATION.
I don;t think I will purchase another appliances from this place.

I’ve been back many times since my original review. The staff here is reasonably friendly, and generally knowledgable in their area (s). I have found though that it’s best to do your homework and when in doubt, hire a professional. DIY jobs always seem to start out well in Pinterest-​land but can quickly go downhill! For example, we were working on a project that seemed very straightforward. When we asked a Lowe’s employee about the tools to complete the job he sent us home with screws that were much too short, had we used them to install a heavy item I am quite sure it would have fallen out of the wall.
I’ve also found the painting department to be somewhat un-​reliable. They are nice enough, and picking colors is pretty easy, though I prefer Kelly Moore or Sherwin Williams paint so I only buy cheaper paints at Lowes.
I like the garden department, love their Annuals! The outdoor furniture department always has new items rotating on display and they almost always have the items in stock — I’m looking at you Ikea!

My husband and I just bought a house and went in to get some mulch, grass seeds, and small fencing for our plants. As we walked around Renne H showed us the different fences for our yard. She explained different options and how to use them and what to expect. We were so happy we ended up getting one style fence for the backyard and came back to get the other style for the front yard. Great service, thanks Renee!

Ok, the store itself is fine. I really have a beef with one person there. It is that lazy bald guy who pretends to be a «kitchen designer.»
I had our kitchen and media area designed by Akash. He was really good at his job and my kitchen/​media center looks great.
This new guy (OK, maybe he isn’t new, but I’ve never had the joy of working with him before)… he’s something special. I was looking at cabinet door samples and this creepy old bald guy sidles up and gives his faux charming, «How are you doing? I’m the kitchen designer here at Lowes.» So, he’s kinda creepy, but a lot of sales people can come off that way at first, right?
I am honest about things so I tell him right off the bat that I am here to help my mom design her kitchen. She usually has me do some reconnaissance and then I show her a few options and she picks one. He looks at me and then says something like, «Oh, you can see my heart just drop.» He then turned around, walked to his desk, sat down and started texting on his phone. He continued to text and read stuff on his phone the entire time I was in the kitchen section which was HALF AN HOUR.
I walked out and tell him thanks for all the help. He responds with a «But I hardly did anything.» Don’t worry old, bald guy. I know. You hardly did anything. I’ve seen lot of lazy people in the workplace before but this guy had balls of steel. He knows he is lazy and is proud of it.
Impressive, Lowes in West Sacramento. Bang up job finding this one. I guess it could be worse. He could be shooting up heroin or watching porn on his phone wile at work, but at this rate, you should just fire him and say you do not have a kitchen designer working on Saturday.
Now, the rest of Lowes is ok. Everyone else seems to be busily doing something most of the time. I can only pray that he is a volunteer because I can’t imagine PAYING someone to play around with their smart phone all day.

The people working the garden area are super friendly and helpful. Don’t feel intimidated to ask questions. :)

My husband and I have gone to this store twice this week. The first two times we were looking to buy appliances for our home, but spent 2 hrs walking around looking at appliances without being asked if we needed assistance. Yesterday, we drove to Rancho Cordova from West Sacramento and purchased a refrigerator, dishwasher, 2 washers, and 2dryers for our new home. I Unilocaled the store in Rancho this morning, and my husband wanted to give West Sac another chance before giving them one star, thinking it was just a fluke.
We went in today, pretended to be shopping for appliances. The girl, who was working in appliances stood in front of the computer doing absolutely nothing the entire time. She did not acknowledge us coming or going. We went to the plumbing section as I need a valve, my husband pushed the service button. We stood there for 20minutes before finally leaving. My husband, who didn’t want me to give a 1-​star, then said «give their a***** a zero! LOL! Told you.

It’s like a Home Depot except you can count on better service from the staff. I stopped in needing assistance with a home rewiring project, and spent a good 20 unhurried minutes with an employee who walked me through the steps.
I also found some lighting solutions that HD didn’t have. If Lowe’s had a central city location I’d be stopping in more often.
There is also a self service key making machine.

With competition from Home D., Emiegh and Ace hardware customer service is key. Went to Lowes over the weekend to talk with the department that sold me a customer screen door.
Upon arrival, I noticed a nice couple ahead of me waiting for help. After another worker comes over to help them, he tell us that the person in this dept is on lunch and will be 45 min. Really? Nobody else, maybe store mgr, can help us.
Needless to say I left as did the other couple.
Went right over to Home Depot and found what I needed and cheaper.
This is not an isolated incident either.
You guys need to work on your staffing procedures.