Maid Just For Me

An update! Made Just for Me call about 4 hours late to apologize for not showing up and setup another appointment for 9:30a the next day (today). Well, no show again. How is it possible that they are still in business? Going to alter livingsocial as to the situation. Really poor customer relations.

I, like so many others, didn’t read the reviews prior to ordering a livingsocial voucher. After receiving the voucher, repeated calls were all routed to their answering machine if the machine wasn’t full. Finally, after about three weeks of calling and leaving messages requesting callback, a message was left noting that our next step was to post reviews on twitter, Unilocal,… as a warning to others considering their service. They returned the call rather quickly and an appointment was set (for today). As of yet they haven’t shown — three hours late and I don’t really expect them. Calls to their service are met with a full answering machine.
I feel sorry for such small businesses who don’t know how to handle customer service and whose employees are often unreliable (leading the owners to be overwhelmed and uncommunicative). Yet, that’s not really an excuse. You might be the best cleaners in the world, but without clients who believe in you and your work, you are out of business. You need to rethink how you treat your customers, both current and potential.
Unfortunately, the system requires that I rate you and must give you a star rating (zero stars not allowed). If I could I’d give you no stars since you haven’t succeeded on any front.

I wish I had read the Unilocal reviews before purchasing this groupon. What everyone is saying is true; it was a pain trying to get something scheduled on their website. Finally when the appointment day arrived– no one showed! I called, and it’s strange that I NEVER get a live person to talk to. Someone called me back and stated that they were on their way and they STILL didn’t show. Screw this. I called Groupon and requested a refund. Very poor customer service and I don’t have time to waste to see if they are actually good at what they do.

I’ll buy your groupon for Maid just for me for $ 40…email me:
Long story but I got refunded, now they want to come in the morning and I have no groupon. LOL… lets see if these f*ckers can redeem themselves.

This is a scam I also bought the living social deal But I don’t want my money back I want them to clean my house the whole idea was it is a good deal but it is a fantasy The excuse I got for the no show was that there was a death in the family I think they got overwhelmed with all the coupons they sold and realized it was going to be too much work they r jerks

This is the first time I have written a Unilocal review, but I felt it was worth it based off my experience.
I had purchased this service in early March, unfortunately before I read their reviews, but given the amount of negative reviews I was very nervous, so I did what I thought was a proactive attempt to secure their confirmation.; After booking online, I called Maid Just for Me and left a voice mail asking for them to call me back to confirm my apt, which they did. I then received emails confirming the time and date, and asking for my address etc. Which I replied to all of them, by the way. When the morning of the appointment came they were no shows. I gave them a 15-​minute window, but then called their number — got no answer so left a message, I called again at 30-​minutes after and 45-​minutes after all 3 times leaving voice mails, I also emailed them during this window. Later that morning, I called Livingsocial seeking a refund but I was told they needed to launch an investigation. I finally heard back from Livingsocial last week that Maid Just For Me had informed them that there was an unexpected death which caused them to miss my appointment. I may sound heartless, but I don’t know if I buy their excuse looking back at all the other missed appointments — if it were a one time issue then maybe but not a regular occurrence. Additionally, it has now been over 3 weeks since my scheduled appointment and Maid Just for Me has never once tried to reach out to me to apologize or to reschedule my appointment. Because they offered to reschedule with Livingsocial my request for a refund was denied, which I was very unhappy about — there is no way I am letting these people in my home alone at this point. I was able to escalate my issue with Livingsocial and was successful in getting my refund. But I really hope Livingsocial and Groupon discontinue their relationship with this company, and if not I hope potential customers are smarter than I was and read their reviews on sits like Unilocal prior to purchasing their voucher.

Living Social REFUSES to refund your money for this business so please beware before buying. I’m out 50. and a days work. I’m so mad, I feel double ripped off. Dont you think if they are selling their services on their site they should make sure its an actual reputable company? Last time I deal with either of them.

Unfortunately, although there is an update about a scheduler being out, today is March 28^th and if you check out their FB page, you will see the same comments/​feedback there as you see here. I made my appointment online as directed. I received a confirmation email and a reminder email for the appointment. I tried calling to confirm the appointment with no response. After the no show, I called and left another voicemail with no response. Terrible business practices!

Wow, I also should have read reviews before purchasing. It’s the same story for everyone. I had a confirmation date then they called to reschedule for a later time. No one ever showed. Of course their phone number was voice mail only. I sent various emails and got no reply. Huge scam. Luckily I was able to get a refund from Living Social. Worst part is now I have to clean my old home prior to inspection in order to get my deposit back. I’m pissed. There should be «zero» star rating!

I bought the Living Social deal. I’ve since received a refund.
I called on Tuesday to see if we could schedule a Friday appointment. There online calendar showed no openings for Friday. I was willing to pay more if they could squeeze me in. My call was not returned until Friday at 7:30 PM. Thankfully, I had used the online scheduler to book an appointment for Monday at 1:00.
When they called Friday evening I had a difficult time hearing the person on the phone. I said, «excuse me sir who are you with, I’m having trouble hearing you». In a very loud, very deep voice I was told «I am a mame not a sir». I apologized and blamed it on a bad connection.
We confirmed my Monday appointment at 1:00. I told her that I was coming from a meeting downtown and might be a couple of minutes late, but I would be there. She said not a problem and that she would make a note of it.
Monday I do my best to make it by 1:00 but I don’t arrive until 1:04. I felt relieved, there was no car there. I figured they were running a few minutes late. Then I noticed a piece of paper on my front door. It was a wrinkled piece of paper that had been flattened out and torn off of something. It said, «Maids Must for Me was here at 1:00, sorry we missed you, Raine».
Are you kidding? I was four minutes late for a 3 hour appointment. I had made arrangements stating I might be a few minutes late and they left within four minutes.
There was no phone number, no business card nothing but a piece of an old bag or something with the note written on it.
I called several times to no avail. I never did hear back from them and ended up requesting a refund a couple days later.
Horrible experience. I would look at the reviews that have been filtered. It seems hard to believe that five or more reviewers are conspiring against this company.

Same as everyone else. Booked a service, got a confirmation and then no one showed up.

Update! Turns out their scheduler was unexpectedly out. He called me and apologized, but by then I had already gotten my money back from Groupon. I may try them again.

1 star is a high rating for this. I wanted to buy a groupon and before hand I called in to make sure there were no «black out dates» or the appointment would have to be so far out that it was unusable in a timely fashion. I was told that there wasn’t and as soon as I bought it to use the calander provided to schedule my appointment.
Once I scheduled it, I got a confirmation email and 15 minutes after my appointment was suppose to be taking place and no one showed up, I called in… To and answering machine and no call back.
I kept calling back until I got a person who told me I WAS WRONG and that the confirms were inaccurate and that they won’t schedule me until later dates bc the day (s) I want/​need aren’t good for groupon.
So they lied off the bat and I got NOTHING from this service but a headache and a higher phone bill

I should give 5 Stars — but I want to wait and see if they deserve it. You know how cleaning companies can be. However this is a non profit organization. I actually learned of this group during second Saturday they were hosting a fundraiser. For $ 50 they cleaned my 2 bathrooms and kitchen… great deal