Cellular Sales, Verizon Wireless Authorized Retailer

Stay away, staffed by a bunch of teenagers who know nothing. We recently upgraded our phones after one of their employees assured us out bill would only go up $ 20 a month only to find out much too late that this was not even close to the truth. In addition one of the other employees advised us not to return our old phones even though the contract said to because as he said «it doesn’t matter, they don’t care». We foolishly followed the advice of our expert salesman and earned ourselves a $ 700 late fee for not not returning our old phones on time. That’s not a typo either, seven HUNDRED dollar late fee for returning (I did end up sending them back) our junky little «cheapest we can get» slider phones that you know went straight in the trash. Because we were set up for auto pay they already had our credit card information and basically stole $ 700 from my account. Who ever heard of a $ 700 late fee??? $ 700 is not a late fee its nothing short of stealing. The most dishonest conniving company I’ve ever dealt with. This is just one of the issues we’ve had with this company. Take your money elsewhere and never ever give them your credit card number. All they’re after is your signature on that contract and then the games begin, bunch of thieves and liars. I wish there was an option to give a zero star review.

Got my phone upgraded recently so I went here since it is so close to me and I’m so glad I did. I was greeted promptly and unlike the Verizon store, I didn’t have to sign in and wait a half hour, Andrew sat down with me right away and was amazing. He got out about 4 different phones, although I knew what I wanted before I walked in, let me play with them, live, and told me literally EVERYTHING i needed to know about EVERY detail of every phone, It was information overload but in a good way. I didn’t buy at that time because I wanted to see if the Verizon store was any better, well, was I wrong. I took some of the info that I learned from Andrew that afternoon and asked some questions at the Verizon store and within 5 minutes I had two employees looking stuff on their tablets unable to answer my questions. Needless to say I ran back to this place the next day and got my new phone. You sit down, one on one, its very relaxed, no one is pushy or hurries you in any way. They will even put different cases on the phones so you can get the feel of how that will be after you buy. They also have a 14 day, return policy so if you don’t like the phone and as it turned out, I didn’t like the phone I got. When I took it back, they were out of what I wanted to exchange it for but found some at the McKinley mall store. I went over there and (I think his name was Bradley) effortlessly and without any restocking fee or any hassles, got me up and running on my new phone.