The Guitar Factory

I give this place 2 stars as it is cleaner than most music stores. The main problem is attitude. The manager sits behind a computer and gives you stink eye when you enter. Guitars have dirty strings and are not well set up. which is odd as they do say they have a full time tech. Average selection of stuff nothing unique. Seems more like a small town version of Guitar Center including the attitude!

Worst service ever. I found their site through a Google search for a drum accessory.
Their site listed several items I wanted as «in stock,» ready for purchase. I used Google Wallet to purchase an item, and received the confirmation from Google that my order had been sent to The Guitar Factory.
A charge authorization was placed on my credit card, but I never received any email confirmations or any correspondence whatsoever from the store. After about three days of silence, I called the store to make sure that they had received my order. They told me to call an 800 number to talk with their web Guru!
Guru was nice, and explained they always have trouble with Google. Okayyyy… Google stuff rarely works for me, too. Then he told me that he needed to check with his boss about my item. His boss told him that my item would ship that night.
Fast forward a week from the day that I ordered my item, and still not a single message, email, or confirmation of my order. No communication whatsoever. No merchandise was received. I called again, on day 8, and after checking with his boss again, I was told that the item was discontinued several years ago and that they didn’t have it. They didn’t charge my card, he said. He said that his boss had sent me an email.
Uh…right. Don’t waste your time with this place — at least don’t bother ordering from their website.