Michaels

Because this is the only Michaels I know of nearby me, I’ve been here a dozen times since relocating to Springfield. I like that it’s a quick on/​off stop from 91 now.
This Michaels help solve a problem for me that actually wasn’t theirs to deal with. Back in AZ, I had two small prints custom framed (and they were odd sizes). It cost me a FORTUNE (almost $ 200). They moved with me cross-​country and I took excellent care to not bump or otherwise damage the frames. We hung them up in our new house and WHAM! not two months after getting here, the sawtooth hanger in the back came loose, and the entire frame crashed to the floor. Needless to say, the UV protection/​anti-​glare glass I spent extra money on, shattered into a million pieces.
I took BOTH frames (as they were identically finished) into this Michaels for repair. I explained to them that I thought the sawtooth had been improperly installed (how else would it come dismounted from the frame?) and showed them the other one for proof. A quick call later, the employee got the approval to go ahead and replace the broken glass AND the hangers on both frames for free. I didn’t even have my receipt with me! (Granted, the back of the frames had the Michaels Custom Framing sticker on it still).
One day later, they were ready for pick up. They look fantastic.
I’ve also found a ton of different crafty-​type stuff here, including things to make Christmas presents (jewelry box and necklace), supplies to make a date-​night jar for me and my fiancé, and many others.
The one star knock-​off is for the general employee demeanor (not including the people back in custom framing). Most of the times I’ve gone here, I’ve had a question about whether or not they have something. Each time, I get the «check this general area, if we had it, it might be there.» I end up spending a lot of time walking up and down aisles, looking for something they don’t have. Overall, I’d say it seems like most of these ladies hate their job: they’re bored, they’re annoyed, and it’s showing. Thank goodness their merchandise, great sales, and awesome custom framing department make up for it!