Lowe’s Home Improvement

Ordered a dishwasher online and called to confirm delivery date. I scheduled electricians around that date. Turns out it wasn’t a firm date, but I wasn’t informed of any changes. Lowe’s did refund me what my electricians were bidding for that part of the work, since they were scheduled in part to install the dishwasher. They assured me that the dishwasher was at the distribution center and as soon as it got to their location, I’d get a call to schedule delivery. After waiting another week with no call, I phoned this morning to ask what the ETA would be to get my dishwasher. I was informed that it was scheduled for delivery tomorrow afternoon and the service notes indicated that I’d been notified on 2÷3÷16. I checked my call logs and confirmed that I have not received any contact from Lowe’s since 2÷1÷16. In fact, no incoming calls at all on 2÷3÷16.
The appliance rep I spoke to didn’t seem to care, just thanked me for the information.
Luckily, I’m going to be home tomorrow to accept delivery. But this is definitely the last time I deal with Lowe’s.

I made an online purchase of a freezer and selected free delivery. Someone from Lowe’s contacted me the next day to update me that the shipment had not arrived and would not arrive for 3 days. The employee was very accommodating, offering for me to keep the order to be delivered later, or cancel it. I ended up cancelling the order, but appreciate how Lowe’s kept me informed and will not hesitate purchasing form them again.

I bought my entire flooring and cabinets at this store. Tony in flooring is such a great help. Grant was another good employee.
Unfortunately, when it’s time for me to check out the cashier ruin my entire shopping experience. First of all she wasted my time waiting for all my purchase to make it to the front. My items was already invoiced and all she needs to do is to just ring up my merchandise. I had some flooring that needed to be loaded and she won’t allow me to get it started to load. I told her I’m not going anywhere and I am ready to pay. She just ignore me.
I got tired of waiting and requested for the manager. Craig shows up and I explained to him my problem. I was shock that Craig assumed that my credit card might not be approve and he made a statement that state he has no trust on customers of Lowes.
I told him my purchase is only less than two thousand dollars and my credit card has a 30 thousand dollars limit. So why would he assumed that I am not able to pay my merchandise. Maybe because I’m Asian.
I was really upset and offended that Lowes has employees who are not properly train to handle customer care. Never judge a customer by their looks or how they are dressed. Telling a customer that you don’t know if they have the funds to pay the merchandise is extremely unprofessional. Why would you even assume that! I know what I have on my account I will never buy anything without money.
Lowes need to train their employees especially manager on how to treat customers well. I won’t be shopping to Lowes since they showed me how much they judge customers by their race. I don’t have time for company who discriminate.

I’ve gone to Menard on Robert and home depot on robert… They’re ok but this Lowe’s location out ranks them both by far! Wonderful and friendly staff. Everyone is eager to help. There is also an abundance of anything you might need for any project!

Ordered a freezer online.
Did not get a call with in 24 hours, it took 12 days to inform me delivery would be another 6 days.
On the day of delivery they call to say its damaged, and nothing available for 14 days.
Either they are lying and covering up they do not have stock or terrible at serving customers at an acceptable level.
Good news is I can cancel when I find an alternative. Might be cheaper than others on line but waiting a month or more is not worth a 20 saving.

Here’s how I tend to break down the big chain hardware stores:
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— Menards: Cheapest overall prices on very basic quality goods; there aren’t many ‘high-​end’ things here in my opinion or even things that come close to looking high-​end. Also, all the wood is always so warped and gnarly that I’ve seen Gandalf sifting through the baseboards for new staves. No homo.
— Lowe’s: Higher prices but much wider selections and a good deal of high-​end merchandise. I avoid buying basic things here but I make it a point to come to Lowe’s if I’m looking for larger items (vanities, saws, appliances… etc) that demand quality.
— Home Depot: How about no. This place combines the worst of both worlds – crappy quality coupled with high prices – and has the worst customer service of all three. I’m not saying the employees are assholes, mind you; they’re just incredibly hard to find. It feels a little like going on a safari when you need help.
A really, really shitty safari where everything hides in the bush and nothing comes near you even when you’re struggling to move under the weight of your delicious homemade bratwurst net.
Definitely homo.
_​_​_​_​_​
Lowe’s has AMAZING deals on scratch-​and-​dents, customer returns and special order returns that are typically sitting in random places scattered throughout the store. Jenny and I walked in one night looking for something completely unrelated and walked out with a 300 dollar stainless steel fridge that was originally 950 bucks.
It had a minor dent on the bottom right side that was going to be hidden anyway. Cha-​ching, muthafuckas.
On a separate occasion, we left the store with a 1200 dollar stainless steel gas stove with five burners for 600 bucks. It, too, had a minor dent on the bottom right that we were able to fix with a rubber mallet and a screwdriver.
Don’t hate.
They also have good deals on returned countertops (granite, butcher block, laminate) and cabinets because they really just want to get them the hell out of the store. Keep your eyes peeled, people.
These aren’t like the «deals» at Home Depot, either, where they have a stove sitting out front for – GASP – 0.328% off! I mean, it WAS $ 3995, but NOW it’s $ 3994.50!
LAWDY CALL DA PO-​LICE CUZ THIS STOVE’S A STEAL.
In the summer months, their plant selection is superior to their competition, too. The greenery here seems better cared for and the plants we’ve purchased at this garden center seem a lot hardier than, say, the ones from Menards.
Do NOT – and I repeat, DO NOT – go here for things like screws or nails unless you enjoy a good bout of lubeless butt-​lovin’. They’re criminally overpriced.
… Seriously, someone really probably should call da po-​lice on this one.
In conclusion…
— Lowe’s = A+
— Menards = A–
— Home Depot = D– ²⁄₁₀ would not bang

I went to look for tile I had seen online. It took a while to find the tile dept. There wasn’t anyone around to ask questions. I left and went to Home Depot where I was greeted at the door. I went to the tile dept. I was immediately asked if I needed help.

As a first time homeowner, I was excited to buy a new washer/​dryer. I went to Lowes based on several recommendations. I spoke to four different people before they finally sent me to someone semi-​competent (and I use this term very loosely). After almost two hours in the store, after bringing in photos, they sold me the wrong dryer. I would not find this out until over a week later when they finally delivered the new washer/​dryer. Long story short, what should have been a two day process ended up being over a month with an extra $ 400+ in additional charges. I have spoken to whom I thought was the manager several times. After all, he did introduce himself as the manager. I have recently found out (yes, I am still in a battle to properly have my washer/​dryer installed), that he is only the department manager, not the store manager. After the fourth team of installers came to my home to remove the dryer (that should have been taken the first time) and caused several hundred dollars worth of damage, I was directed to an actual manager. While I am still in the midst of dealing with all of this, I have yet to be treated with a shred of respect and there are still no solutions in the works. Needless to say, I will never step foot in a Lowes ever again.

Clean, friendly and helpful. Best garden selection as to quality and diversity of offering and overall products (i.e. Lighting) a bit more fashion forward. Not sure what else you can ask for… not comparing against other home improvement places… but this is def an option. Only reason i gave 4 instead of 5… is I am a fan of supporting your small hardware stores (aka the little guy). Stubborn that way…

The Lowes on Robert St in S St Paul was so nice to be in. What kind employees. You could tell they enjoyed their jobs or at least the atmosphere at work and I so appreciated that. I went there for a specialty item but will go back… out of my way… in the future becuase they deserve my business. THANK YOU

Really I haven’t reviewed this yet? We like this Lowe’s. We get all our paint at Lowe’s. The Valspar is the best. Almost every surface in our house is painted with it (including the laundry room floor!).
We also like the garden department. I think we bought all our ceiling fans from Lowe’s (it was a while ago).
Good staff, good stuff, self-​check out for your convenience!

I prefer Lowes to the other two big chains-​and I worked for Menards for 5 years! We have had consistently great experiences at this particular store. We had a new front door installed, blinds for our entire house installed, and our basement carpet installed from this store, each time we got exactly what we asked for without any problems. All the people that came out to our house were polite and courteous and did fine work. I have also painted the entire interior of our home and the two brands of paint I purchased at Lowes were far superior to paint I purchased from HD. I have found Lowes to have better selection and quality in all the remodeling and updating that we have done to our home. We almost always bypass the HD and M to go to Lowes even though it is a longer trip. This location always has very friendly and knowledgeable staff.

The rating given to Lowe’s is (at this point) specifically for their vendor Stone Systems in Mendota Heights. Do not purchase any granite through Lowe’s in the Minnesota market. The company that provides it to them is unreliable and does a very poor job. The picture I have as a profile is a picture of the chip they put into the granite at installation and filled it in. When we purchased we were given a plan with one seam. Two were put in without first informing us that this would be done. Why did I spent $ 3,000 for granite when what they installed looks like it was remnants?

I just redid my bathroom. It wasn’t just a slight remodel project but new everything.
Lowe’s definitely had the best selection for everything I needed for décor… medicine cabinets, towel rods, light fixtures, etc. I was searching all the 3 big stores for a over the toilet cabinet to match my vanity. Lowe’s had far more to choose from. I ended up just deciding to go with a glass shelf ~ some of the other stores didnt even have those as an option.
The only negative was that there was no carts inside. But there was a worker more than happy to get me one from the parking lot.

I am very glad we have a few Lowes in the area to compete with Home Depot and Menards. I have found that Lowes stores in general are much brighter, cleaner and roomier than the others. I appreciate that it isn’t the gray, Warehousy feel of Home Depot.
They have great displays for their products so is is easy to pick out what you are looking for.
In summation… it is a functioning home improvement store that is a slight step above the rest.

word to the wise, don’t buy online and expect that the brick and mortar store can care for your order with any amount of satisfaction.
In fact, there are portions of your order they can’t see, understand, or change.
Example: Buy a light online and pick it up at the store, then spend the next 3 weeks trying to get a refund on the $ 59 delivery charge because you picked it up!
That is the short version that doesn’t include 3 trips to the store.
So why call the website
Why not call it
or http://thissiteislikelowesbutdontexpectthesameleve­lofserviceorproductasinthestore.com?