Gear Express

I have ordered Edelrid Shield II Helmet from Gear Express and i had to wait some time untill i got in touch with customer service. They seem to be nice people and after a few chats I found out that my card was not charged so i had to pay for it via Paypal. After completing transaction everything went smooth and i had to wait for item to arrive for some time since i live in Europe. Reason i bought this from Gear Express was that item was priced way cheaper than in Europe, they ship internationally via USPS which is cool since i try to avoid express services like Fedex, DHL and similar since they tend to rip off people here for handling before customs duties and VAT. At the end it was worth the wait. Also gear selection is great and prices are very competetive. They have clearances, outlet, daily deals, etc… I recommend getting in touch with them before placing an order just to chek stock and iron out details if you have some special requests.

I bought some quick links for anchor work from these guys. They were high priced, as if they were stainless steel, but were just cheapo galvanized steel. The website had identified them as just «steel», but at that price they must be stainless right? Wrong. Now I’m stuck with a bunch of worthless quicklinks that gear express won’t accept as a return even though they’re unopened in the original packaging. They said we don’t accept returns on climbing gear for safety reasons. Well if safety is so important, how about doing a better job of identifying what product your selling? Afterwards, I checked REI, who sells the exact same screw link and they actually identify it as ‘galvanized steel.’ I feel like I got taken by the manufacturer and gear express just went along for the ride without going the extra mile of protecting their customers. I won’t be back.

I’ve ordered climbing gear online from Gear Express on several occasions. It has always arrived promptly and often with a hand-​written thank you note from Blake and staff. They carry an extensive selection of items, including seconds and bulk deals you won’t find elsewhere. More often than not their prices are among the lowest you’ll find online.