Pseg

This is why PSEG sucks.
I had no problems with my water heater until PSEG left a note in my mailbox explaining that they needed to update some orfuses/​vents in the neighborhood.
So, my boyfriend took the day off from work and made the two-​hour appointment last Friday, which we thought went fine.
We didn’t cook over the weekend until Sunday night. While preparing dinner, we got a friendly knock at the front door from a PSEG Worry-​Free Tech that told us he needed to check the gas because other homes in the neighborhood called saying that their gas wasn’t turned back on after the work was done. Thank god we didn’t try to use the stove yet. So, that night (a Sunday night, they sent someone out to turn people’s gas back on — impressive right? well…) we used the stove and had hot water.
This morning, no hot water, and my water heater isn’t even lighting. We left the house for work this morning and asked a Worry Free Tech on the block if they could take a look. He said that if we are home before 5pm (who gets home at 5pm on a Monday?) that they would look at it, if it was after 5pm we could call the 800 # and they would send someone out.
I got home at 5:30pm and no workers were on the block, when they have been here until about 7pm for the last few days. I called right away and was told that I needed to make an appointment for between 12pm and 4pm TOMORROW! Tomorrow, really?
So, I made that appointment and called customer service thinking that they could help me. Yeah, Right.
The woman on the line told me that there was no one available to come out tonight. It’s only 7pm. Send someone! It’s dumb and frustrating that because PSEG had to go and fiddle with my equipment, which was fine before they came into my house, and leave me without hot water for 24 hours. What if I had kids? This is the worst experience I have had with PSEG and would hope that they will credit our account for the amount of money for the, as of now, three days of interruptions they have caused us.

PSE&G has been overcharging me for gas all winter. I thought that the bills seemed too high for such a mild winter. So when I checked my own meter, I found that the meter was well over 100 turns behind the estimated usage on my bill over just 4 months (about a 30% difference between estimated reads and actual reads). When I submitted my claim online with an exact meter read, I was told that my reading was out of hi/​lo range so it would not be accepted. I could only resort to submitting a number «in range» which was a marked improvement from the bill but still at least 100 therms off.
I called customer service, thinking a person would be more understanding than a website. Unfortunately, I was not greeted with any pleasantness nor good news. They would send someone out to audit my indoor meter which is in my basement. They could come anytime between 8 AM and 4 PM and the next available appointment is 30 days from now. If they can’t even give me an hour window, what am I supposed to do, wait all day? I certainly won’t leave the basement unlocked. This is never an option. Seems like I could be missing a day at work just to have them come out and correct their billing problem, a month later.
To make this more complicated, the PSE&G supply amount is a variable rate charged based on usage. Because I was deemed to be a regular user, I was charged over 0.61 per therm for supply, plus delivery. Now that my usage has been corrected, I am getting charged only 0.47. There must be some discounts for lighter usage, which I have been missing out on all along. I have not only been paying too high of a quantity, but also some ballooning rate that is unfair for the entire bill, not just the excess. Multiply the two problems together, the higher reading and the higher rate, and I am already owed an additional credit of at least $ 25, maybe more. I will have to recalculate the bills and ask customer service to return the money that was taken by their faulty system. Otherwise, their system of crediting my account at the discount 0.47 rate for gas I have paid 0.61 for in the first place can result in a further outstanding discrepancy, unresolved by the «corrected» billing.
Now that I am aware how PSE&G billing is suspect, I will have to call in a manual reading on every monthly bill so that I can monitor these charges and make sure they are not super inflated.