Firestone Complete Auto Care

Great service at this location and fast. The manager Carlos goes above and beyond to help his customers and the shop itself is very clean and comfortable. I’ve dealt with other Firestone locations and this one is the best so far. Thank you!

I had to replace two tires on my car. After shopping online at tirerack and then calling around the different shops in the area, Firestone gave me a great price, were able to get the tires I needed in stock, and installed them the same day, for the price they quoted.
Overall, I would highly recommend visiting this Firestone, as they do what they say, which is a rare thing in the car service world these days.

Great place
They tell you straight up what is wrong with car
Prices are moderate
Some customer service reps are better than others while applying discounts. If i need good work done
I always go there

Had unexpected time, so I brought my car to Westbury Firestone for an inspection and oil change unannounced. Michael and the crew were wonderful! I got a clear explanation of what would be done, how long it would take, and what it would cost. They found a couple of items that needed attention to prevent future problems and explained my options. Some parts were needed; Michael called around, located them, and got me on my way as speedily as possible. The waiting area was comfortable, and the time passed easily. A good experience.

This place was great, went for a oil change, received good customer service, service was fast and not so expensive! Will recommend!

Been taking my VW here for years and the service and quality is always the same: good and reliable.

I love their service, it was fast and straight to the point, i got an oil change and an inspection done, Franklin was fast and friendly. I did however make an appointment early in the day, so maybe thats why it was fast. Another good thing about this place is that is close to restaurants, so if you hungry at least you don’t have to wait at their shop.

Not sure what everybody else is complaining about but my service was AWESOME!!! I scheduled an appointment and was out before the estimated time. My service consisted of 4 replacement tires, alignment, front brake change including rotors, and a left light bulb replacement. Shout out to Franklin and Alex who worked on my vehicle. Dan Hagmaier the service manager was professional and explained all repairs done and cost. Definitely will be back for any future needs. Friendly tip schedule an early appointment so you’re not hanging around all day.

I have never experienced a place where you make an appointment for a simple oil change, arrive at your scheduled time, and they tell you its still going to take 2 hours to complete. What a waste of my time — I left and will take my business elsewhere.

I, too, found the service at this location poor. I called ahead to make sure they had the tires I said I wanted. I was assured they did and could put them on that day. First, when I got there, I looked at the contract and found that they had added a warranty I had not asked for. I complained and was told they would take it off the final bill. I left the car and was called a few hours later. They told they did not have the right size tire and offered me a more expensive type. I picked up the car and took it to another store (not Firestone).

This place is horrible. Every time I go here I’m called a couple of hours later with a laundry list of work I need done. I’ll take it elsewhere for a second opinion and will be told that I either A) don’t actually need any of that work, or B) can get it done for a much cheaper price.
They treat customers like they don’t know anything and try to take advantage of them. The only reason I’ve gone here a few times is because it is around the block from my place of work and convenient for me. I’d much rather go out of my way then go here again.

I’ve been going to this location since summer of 2006 and today will be the last time I use their services.
Sometimes the customer service is horrible and the past 3 times I’ve been there it has been! So in the span of a week (last thurs to today, wednesday) I’ve been there 3 times! I need an oil change and a tpms sensor replaced (which I called ahead to have ordered for me) so on thursday I get there at 7:20am-ish and at 9 they ask me if I have more time to wait… ummm no! He tells me the new sensor isn’t working, it won’t activate so I will have to come back the next day but it’ll be really quick (he lied btw) oh and he charges me in full for work that has not yet been completed, around $ 150! I bring my car back on Friday, explain to the man behind the counter what happened and asks how long it’ll take and he says I don’t know I gotta see where he’s at on the other cars blah blah… so after waiting about 25 minutes they tell me AGAIN that this new sensor isn’t activating either and that they will order the sensor directly from nissan and that it’ll be in on monday or tuesday. So i said «in that case can you refund me my money» and they guy has the nerve to say «well if I do that I won’t order the new part» … wth? extremely rude
I went back today because I already paid for it and I just want it fixed already! I wait a little over an hour, it’s finally done. There’s no sorry about making you come in 3 times NOTHING! I wouldn’t have gotten so bent out of shape if this was something they didn’t have control over but the second time I brought my car in, they didn’t even touch my car, all they did was try to activate the new sensor before replacing mine and they were doing this behind the counter! Why couldn’t they test that one before having me come in!