Safelite AutoGlass

Hideous service! I was left waiting for two hours and when I was told my car was done I walked out to find that the windshield had not been repaired. Apparently, no one from the shop informed the front desk that a part needed to be ordered from the dealer and I was left to sit.
What’s more, after I left, I saw that the technician did much MORE damage to my windshield. I have attached a photo to show the over six inch crack Safelite put on my windshield while I wait for the part to come in.
They have a lot of good will to make up for this mess.

My car was 45 minutes late getting into the garage and beginning work, but the overall quality of the fix was excellent. My total price ended up being significantly lower than anticipated and I felt very appreciated as a customer. Safelite sets their appointments ranging anywhere from an hour and a half to two hours. They, although beginning late, had my car done in an hour.

The recent snowstorm Jonas made a good deal of damage on our new Rav 4 windshield. Upon calling our car insurance, i was told that glass replacement was covered by our policy (thank God!) and suggested to me this company. Co-​workers have recommended same company as well so I agreed right away for an appointment to be scheduled. (Credit goes by the way by to Geico)
Safelite is a nationwide auto glass repair company. One of the service I love about the company, is that there is no need to go to their facility as they could come to you and do the service where your car is located. They could perform the repair service while you are at work.
A day prior to the appointment, I received an e-​mail from the performing mobile technician about the details of the service. Part of the e-​mail is the assurance of the company that they are sending a technician that could be trusted. They are doing background checks, driving record check and drug screening prior employing an associate. It is a relief knowing who to expect has been identified.
True to his word, the mobile technician call before coming and expressed his expected arrival time. I was reluctant in the beginning to leave my car keys with him but he asked «if I am comfortable with it» that makes it a little comforting. The associate Stephen looks harmless, very polite and oh well, i have identified him fully with all his company and my insurance company e-​mail as my supporting system. I made sure that I have a good view of his location to keep me at peace. The windshield glass has been replaced in about one hour and half work at my company’s parking lot while I was working. Total service all in all — 2 hrs. That was the best and most efficient service i ever received. I received after few minutes thru e-​mail my pre-​authorized receipt of the service. Upon confirmation of the work done, he has given me chance to do a spot check, then a final receipt was sent to me.
Job well done with very convenient service. By the way, it was the Westbury office technician who performed the task for today. Kudos to the team, salute to the technician Stephen.
It is a recommendable company. Don’t hesitate to try their service work.

a rock hit my windshield and left a small but deep dent in my glass. they explained the repair process and a half hour later, as promised, the glass was fixed with only a small blemish left behind that you don’t even see unless you are looking for it! Great job done and entire staff was friendly and attentive. waiting room was spacious and clean with a big tv & coffee.

Horrible service and experience. I inspected my car prior to driving off the lot. The replacement windshield glass put on my vehicle already had a 3 inch scratch. I had my car worked on by LISA. She did a horrible job. My panels were not clicked back into place. My inside rearview mirror was loose and hanging. There was dirt and debris inside my vehicle. WORST OF ALL THERE WAS A THUNDERSTORM AND WATER GOT INSIDE MY VEHICLE FROM THE INSIDE REARVIEW MIRROR AREA. BEWARE DO NOT LET LISA WORK ON YOUR CAR. STAY AWAY FROM THIS LOCATION. THEY DO NOT STAND BY THEIR WORK.

Horrible. When you set an appointment expect to do nothing for the rest of the day. They tell you it’s a 90 minute to 2 hour working time. They didn’t start my car until after being there two hours. I’ll find a new place for next time