Stuart’s of Westbury Taxi

Worst experience ever!!! Stay away from this company!!!
I called to order a taxi for my friend, The guy was very rude and didn’t even let me finish the address. The Texie never arrived and when I called back he told me that you want let his driver wait. He never try to contact me and he didn’t even realize that he is in the wrong address. Don’t ever call them they are the worse!!!

This is the best cab service in the area. I used their service a few times, nice cars, well behaved drivers, very reliable service for airport drop off’s/pickup’s and their prices are not too high as compare to other services in west bury and mostly they are on time. They deserve at least 4 stars minimum.

Horrible!!! I told them that I needed to make a train at 9:20. Requested a cab at 8:50 and they said that they would be there in plenty of time to have us make our train. They didn’t come until 9:12-we missed our train and so missed our reservation time at the 9 – 11 Memorial museum. We called at 9:00 and were told they would come in 5 minutes-​NOT! No apologies. Do not depend on them to be on time!!!

Horrible service. Called 6am for a taxi. I live 8 minutes from dispatch. Was told 15 min. Twenty minutes later I called and was told the driver «got a flat» (lie #1) and was told another driver was already dispatched and would be there in 10 min… 15 minutes later I call and said if I don’t get a driver in 5 minutes, I would miss my second train and be late for my meeting. Now, I’m told the driver is stuck in traffic on Hempstead tpke! (Lie #2)… It was 6:45 by this time and I know there no traffic on Hempstead tpke at this time, confirmed on Google. What a waste of time. I would NEVER use this company or recommend it. Not even a call to tell me they are running late. So pissed off.

My sister and I came from California to attend a conference at LIU Post campus. An arrangement was made with Stuart’s so that those of us staying at the hotel would have transportation to and from the campus. First, we are so grateful for their service, especially since we did not all need transportation at the same time. Every time I called, I received a friendly response. I am sure there were a lot of back and forth trips! But we were more impressed with our drivers. Coming from California, my sister and I were new to using a taxi to get around. We enjoyed the company of each of our drivers and hearing their wonderful life stories. Connecting with people while traveling is such an enriching experience! They were friendly, prompt, interesting to listen to, and full of personality! We think that Stuart’s has a great team of drivers! Thank you to Stuart’s for working with AERO. And a big thank you to Donny, Derrick, Louie, and Kalyim!

NEVER EVER USE STUART’S TAXI!!! THEY WILL GIVE YOU NOTHING MORE THEN A SERIOUS HEADACHE.
I NEVER write reviews for companies so please understand I am that frustrated. My grandfather scheduled a pickup and paid a week in advance for a taxi ride to JFK. The cab ride was scheduled for 6 o’clock at night and first off they arrived at 6 in the morning honking their horn obnoxiously. After explaining for them to come back at 6 at night like it was originally scheduled; they did not arrive until 45 minutes later after constantly lying about the drivers location and ETA. They also said they would confirm with my 82 year old grandfather a half hour before the 6 o’clock pickup and they never called and then failed to answer his phone call when he tried to reach out to them. The taxi arrived and was dirty, loud and it reeked on the inside and out. Save yourself from the headache. This is the worst choice you could possibly make.

DO NOT USE THIS COMPANY!!!
I called hours in advance for an airport pickup. They had the wrong day, not sure how, I told the dispatcher I was on the plane and it was ontime.
They did not send a car until I called when I had my bag, as requested.
They said they had a car about 20 – 30 mins away coming to get me. More than an hour later the car arrives and it is for another pickup. They wanted me to share a ride after their huge mistake. And lied about how long it would be.
Horrible business practices!
I did not want to give a star at all, had to in order to post.

Can’t begin to describe how terrible this taxi firm is. If you have 2 legs, or let alone 1, then i would recommend walking over using these guys. I’m not expecting a chauffeur door to door service but you’ll be lucky if they even get to your pick up point. The guys on the phone are rude, I can’t understand how anyone would want to book with them. Again, I agree with a previous post. Get me a negative star and I will allocate one of those to this company. Terrible

Never had a missed or late pickup — unsure about the other reviews here, so felt I needed to jump in. Yeah, the taxis are the standard, kinda nasty Long Island cabs, but all of the companies here have the same equipment. Again, never had a problem with airport to/​from trips, always there on time and got us where we needed to be.

These guys are also listed as Stewarts Taxi. They’re never on time, the other westbury taxi service is much better and charges the same rates.

If there was a way to give a negative star I would. The lazy slob who picked us up at the airport, made my elderly mother walk a long distance so he could pick her up. I told him we were at pick up one and it would be extremely difficult for her to walk, but he said «he wasn’t allowed to.» What a load of crap. My mother could barely make it to the cab. The cab was a filthy, smelly run down piece of shit with windows that didn’t work. We get to the destination and the slob gets out and leaves the suitcases at the curb, I guess he «wasn’t allowed» to help my mother with her luggage. I have written all over in cabs in Mexico and never had one that was as atrocious as this «ride.»
We had previously used Stuart Cab for many years to pick us up at the airport. We have been on the West Coast for 6 years and returned to find Stuart’s Taxi an abysmal horror. We cannot understand what has happened to them.
FAIR WARNING: DO NOT USE THIS CAB COMPANY IN WESTBURY.

It’s not likely that I’ll become a regular customer, but I got a Stuart’s Taxi car from the LIRR station to Nassau Coliseum for a concert. The driver was fast, efficient, friendly and even enthusiastic. The price was quite reasonable.
This was in marked contrast to the taxi from another company (I forget the name) which we got later that evening.
Before our Long Island excursion, I’d also looked at packages to Nassau Coliseum on the LIRR website, which include package deals with taxi fare included. If Stuart’s fare is anything to go by, those packages aren’t actually a deal — and they lock you in to only being able to grab a car from one company… who might not even have a car there waiting for you. A la carte is the way to go with this one.