Kohl’s

Just purchased a $ 199 vacuum cleaner, and as the box seemed a little beat up I asked customer service if it was a return and they assured me it was not. It was brand new… just that the box seemed beat up because of truck transport they say. Came home to see that it had obviously been used before with even dust in the canister, brochures crampled and plastic wraps not knew… proving that they actually didnt even look at the returned appliance before putting it back on the shelves… Congrats Kohls!!! you are pretty much bullshitting your patrons and I like to warn your unsuspected customers to actually open their boxes before they take the items home… certainly not a waste of time!

Ok I’m 16 years old. I just came out of this store. The cashier did not take off the security tag so when my and my mom left the alarm went off. They separated me and my mom thinking that I stole something when my mom clearly showed them the recite and the dress. I’m an underage child and they separate me from my mom?! Hell no. I told them to check my stuff and yes I was shaking because well this never happened to me. This is stupid my mom showed them everything it was the cashier. Fuck this place. They needed to bring me in with my mother. I am a minor and this is not acceptable. I’m not shopping here anymore. They just lost a customer. NO STARS

I am a big fan of Kohl’s and this is the only location within 30 mins from where I live so this is my go to. Unfortunately, I dont get to shop very much, in general, so my visits are infrequent.
I actually visited 2 weeks ago and received a $ 10 cash certificate so that’s what made me come back today. This visit was excellent; quick check-​out time and great employee.
However, I do need to mention that something happened the last time that was very awkward and uncomfortable from a customer perspective. At the register, I went to use my Kohl’s CC and learned that it was no longer active because it had been so long since I had used it. The cashier said, «we need to reactivate it.» So, she proceeded to register me for a brand new card (credit check and all) and easily convinced me to do this with her 30% off promise. I provided all of my personal info and was approved for the new account.
HERE is the awkward part… after I gathered my bag of purchases and proceeded toward the exit, I wasn’t even through the security detector yet and heard the cashier yell to another employee, «I GOT ANOTHER ONE!» Talk about making me feel like a number on her quota, GEEZ! How unprofessional and awkward that was for me!

Came here to pick up an online order which I already paid for. Customer service did not have the item ready and put it back on shelf. After waiting a VERY lonnnng time, they found it and asked me to pay again! I refused and asked for the manager. All they needed from me was the order number to pick up my item and walk away. What should have taken 5 minutes at the most took over an hour…
Not only that, when another customer asked if she was the only cashier, she told him yes when it was not true and made him wait as well. Employees are very rude and do not know how to do their job… by far the WORST Kohls!

Terrible store. Merchandise is broken, piled in corners, and in complete disarray. Lines are super long and employees seem to not care at all.

I’m originally from OC and he Kohl’s we have in Anaheim Hills is amazing! No comparison to this one.
I was really excited to come here at first, since I’m used to finding some good deals here with women’s clothing, watches and random other items, but it felt like i was in a completely different store!
I usually walk out with 4 – 5 items when I come in (especially with all their deals and coupons) but I walked out with nothing from this location. The style of the clothes was different and it seemed like it had less quality items.
I guess I’ll have to go back to the OC location next time I’m in that area…

I like this place. Shit is sort of pricey, but it’s cool. The store is cleaner than a nun’s conscience. Oh and the bathrooms were immaculate, thank god for that because when I was done blowing it up at least it still looked nice.

Great store always find what I need here. Great staff and very organized always have good discounts !!

To be asked if I «was going to buy something» is a horrible thing to ask someone who was in lue of doing so.
Great store, always clean, and is stocked with the smallest details
On the downside to be given such poor customer service, and to be followed for NO apparent reason is character defamation.
Might not ever go to this store again… well I probably will if I change my hair color and get Botox so I won’t be remembered!

I left my three rings and a bracelet in one of the changing rooms by mistake. Miraculously, Chantel, one of the employees found them still in the dressing room. She said she put them at the customer service desk and I could come and pick them up. When I got there two of the rings were there and my bracelet, but one of my rings was missing. They searched half heartedly and then said they’d get the manager but after 5 minutes of waiting the manager never showed and I had to leave for work. So its either missing or someone in that store who works there stole it. I will be back.

On the way to work, I realized that there was a huge hole in my sweater. I stopped at this Kohl’s location, expecting to get a good deal, as I usually do. I was trying to search as quickly as possible through the racks, but nothing was on the right hangers.
I ended up finding two, and both were on stands that claimed they should have been $ 20. Instead, one was $ 35, and the other was almost $ 40. Obviously, I had no time to argue, or continue looking.
I wouldn’t have normally been so upset, but the store had just opened, everything was out of place, and the woman did nothing to try to fix it, probably because she knew I was desperate. After being in customer service for over 10 years, I know that is not how you handle conflict.

This Kohls is large and carries a ton of clothing, jewelry, home goods and more. The store was somewhat unorganized and the clearance sections were so messy I didn’t even bother toiling through the racks. I did find a cute dress that was marked $ 19.99 but was actually $ 15.99, so I guess that’s good.
The digital screens displaying the prices were handy. There were fun, somewhat affordable brands such as Vera Wang, Rock and Republic and Lauren Conrad. The huge dressing rooms were unlocked so I didn’t have to hunt down an employee to try on clothes.
Overall, if you’re in the mood to hunt for a good bargain, Kohl’s is the place to go. If you just want reasonably priced goods, maybe TJ Maxx or Ross is a better bet.

Good parking easily accessible. Friendly staff. We are usually in and out find what we need and go. We’ve had good experiences shopping at our local Kohl’s.

According to Unilocal the store closes at midnight. Got there at 10:27. Doors were closed and signs state close at 11!

Oh this kohls. Haha. The people who check you out are always so nice. But anyone on the floor… sheesh. They aren’t helpful at all. It really sucks because I want to like this kohls since it’s so close to my house. But the store is always a mess. Stuff just on he floor everywhere and the people really don’t help you. They must put their best workers at the cashier position which is understandable, but they really should do a better job of cleaning up around the place. Kohls in general is a bit pricy but they do have some good sales and rewards that go on from time to time. That’s really the only time I shop there. Hopefully this kohls can get some better customer service.

I can see why they only have 3 stars. The customer service here sucks. I understand that sometimes there are new people and they have to be trained, but kohls is known for there easy no hassle returns yet this return took me 45 minutes after I got through the line. Why? Because they said they had to look up the past purchase and didn’t remember how to do it and had to call others from the back to help and the. They supposedly got new systems and they couldn’t figure it out and had to call for help from someone at home. They should always be prepared for their customers.

This Kohls is about average compared to some of the other locations I have been to.
It only has one floor, so the convenience for getting around is there but it leaves a lot to be desired as far as product selection goes.
I went here the weekend after the holidays and was faced with brutal lines, both at the customer service desk in the back of the store where the returns happen and in the front when waiting to check out with merchandise.
The mens section here tends to have a pretty decent selection, as far as the everyday wear goes. If you are looking for more dapper styles and suits/​ties, you may want to shop Kohls online or try another store. Its not like their selection is terrible, but the good cuts and selections are online.
This Kohls is in a big shopping center with a bunch of other shops and restaurants and near the Northridge mall.

Ugh! The lines were so long… When we finally were up to the cashier she was chewing her gum like a cow and couldn’t be bothered to fold the clothes we were purchasing. I asked for a gift receipt and she just flang a pile of papers at me. So don’t want to go back here. Ever…

Kohl’s is expensive for regular priced items.
I only shop here, when there is a clearance.
The clearance is usually okay… sometimes find good deals & sometimes I don’t.
Hours are good, they stay open more later than most retail stores, this is a plus.
I wish they would come out with a clearance schedule, that you can view online.

I have always enjoyed Kohl’s and this location is practicallly in my own back yard. I’ve been able to find affordable and fun clothes for work here. Are they designer fashions that will last for years… No — but then again I’m paying around $ 20 or less per piece so I’m very happy.
Today I was looking for some new pillows for head/​neck support and a new mattress pad. I found both at an incredible sale price — exactly what I was looking for.
But here’s the best part. Jocelyn @ customer service really helped me out. I had $ 20 in Kohl’s cash (along with another $ 10 bonus coupon) that was only good 07÷10−07÷16. I had been unable to get to use the $ 20, and I asked Jocelyn if she could still honor it. She was so sweet! She let me know that she would make this one time exception, but after August 1 Kohl’s will be strictly adhering to expiration dates.
My total purchase price today: $ 25.10 — come on! That is unbellievable. I am very happy with my purchases and Kohl’s customer service.

Yeay shopping day today and time to cash in the kohl’s cash $ 50.00.
They have best collection for Vera wang and J Lo dresses and other summer dresses and shorts are great too.
Good selection of shoes, sandals and fashion jewelry.
Got my most of my summer shopping done. It’s crowded though I think the best time to come in at this store is on weekdays in morning.
Will try that next time.

Store is clean, well lit, the music isn’t overly loud, enjoy the atmosphere.
Stock is replenished and full.
Did not make a purchase or interact with store staff today would have liked being welcomed into the store. I will return in the future for the environment and assortment of merchandise.