These dog lovers provide the same care for my dog as if it was one of their own. Clean, clean. clean! I really appreciate the fresh air in this country setting and am jealous that my dog gets the benefit of heated floors in the chilly months… as opposed to the pot belly stove that another place used.(My pup always came home smelling like a campfire when I used the former kennel) If there is a negative, it is a bit of a ride… but worth the piece of mind. Just needed to use a kennel in my Florida locale, made me realize this place is really deserves 10 stars…5 will have to do!