Personal Touch

This place is HORRIBLE! Ruined my dress & did absolutely nothing about it. I repeatedly told them, I can not have my shoes show. I show up a week later & you can see my shoes. No apologies, no «well I’ll give you a discount rate, since I messed up», all I got was a rude «we professional!!!» & a lot of yelling. AVOID this place at all costs! Horrible work, horrible service & beyond rude!

Horrible!!! The owner is not forthright about her pricing. I brought in a dress to be altered, and we agreed on the work to be done and she quoted me $ 49. When I picked it up, she didn’t do all the work telling me that I’d have to pay another $ 16 if I wanted it all done. She NEVER mentioned another $ 16 and when I told her that, she flat out lied telling me that she did and that no one would do the work for less than $ 65. Half altered, I paid, and told her how deceptive she is and that I’d never come back. She pointed at the clothes in her shop to be altered and said, go ahead tell people. I have more than enough business !!! So you don’t need to bring your alterations to personal touch because she doesn’t need your business. Crazy!!!

Brought in a new pair of pants to have the hem sewn. When i returned to pick up the pants the Owner couldn’t find them and tried to tell me that my wife picked them up. My wife didn’t even know i dropped them off so that wasn’t true. Finally she said she asked if I could come back in a few days to see if they turn up. When i come bakc she tries to tell me again that my wife picked them up, which I know she didn’t.
At this point I realize that the Owner had given my pants to another customer that came in with no ticket but wanted to pick up her husband’s stuff.
Of course this made me angry. When i told her I needed my money back for the alteration and her to pay me for the brand new pants of mine she had given away she pulled out $ 13 and walked away. from then on she just went about her work and ignored me for the next 15 minutes while I tried to explain to her that she owes me for the pants.
terrible business practices, horible customer service. Please do not go here!!!

STAY AWAY!
TERRIBLE SERVICE!!!
The lady who runs told me that she could do whatever she wanted because this was Western Springs and they will pay anything!
She wanted to charge me more for a dress shortening but waited till it was finished to mention it. When I told her she should have called she told me that it shouldn’t matter and she could do what she wanted.
Terrible business practices!
Never go there!