Goodyear Auto Service Centers

Honesty friendly service. Don’t make the mistake and goto the competitor across the street.

It was a rude awakening to discover as you’re leaving the house at 5:45 a.m. — in a hurry, of course– that you have a flat tire. Thanks to the friend I was scheduled to meet, I got a ride to my early morning commitments. However, these commitments meant I only had half a day left on Saturday to get my tire fixed before vacation. After I called a roadside assistance provider to get help putting on the spare, I called the Goodyear Auto Service Center in Westerville to make sure there was still room on the schedule to get me in that day. I talked to Chris, and he assured me, that yes, they would be ready for me when I got there. Since I purchased my tires there, I asked if I could get a rotation while I was there, since that was where I purchased the tires a few months ago and free rotations for the life of the tires are included. He said, yes, they could do that too. Sure enough, when I got there a half hour later, they were ready for me, and did all that I requested in about an hour. Since I got Roadside Protection for tire damage when I purchased the tires, my repair was free also. I’d say this was icing on the cake, except for one nice finishing touch. As I exited the building to get in my vehicle, I noticed that the spare cover had not been put back on, which wasn’t a big deal. I got it out of the rear cargo area and was putting it back on when one of the techs came out and helped me put it back on. He explained he wasn’t sure if there was a trick to it, and had meant to ask me, then took over and put it back on for me, «so I wouldn’t get [my] hands dirty.» (Ha! He obviously doesn’t know me very well.) I thought this was very nice. It just added up to a fantastic customer service experience from start to finish.
Disclaimer: I did originally start going to this store for tire service several years back because my dad is a Goodyear retiree, and I wanted to use his rebate coupons. However, the coupons were what got me in the door. What keeps me going back is the excellent experiences I have every time I go there. I have also had minor car maintenance there and have had similar positive experiences.
Tip: This is a company-​owned store and not a franchisee. Whenever possible, I always recommend using a company store. This stems from an incident I had a few years back where the free rotations were limited to only to that franchiser’s location, and not any Goodyear store. Also, in the former retiree discount program, the franchisers had the option to not take it. It just rubbed me the wrong way, and I’ve used company stores ever since and have been well pleased every time. That said, I’m sure there are very reputable franchisees out there. Just do your homework.