Hometown Service Center Inc

Tim and his staff did a great job on shocks and struts on my Honda Accord. They had the best price, were able to offer me an appointment quickly and got the work done the same day it was dropped off, despite the fact that I was about an hour late for my appointment. I would highly recommend them.

My husband took his Hummer back here again for servicing. They had it done sooner than they said they would and it is now running perfectly. Price is very comparable.
This will not be our last visit here for sure.

We have been Hometown customers for years, and highly recommend them. They are very responsive, always making every effort to accommodate our scheduling needs. Their work has always been first rate on both our new and very old cars. I also know I can absolutely trust them (once my car was making a horrible noise and I was sure it needed major work, but they called and said it was just a rock in the hubcap-​and didn’t charge us anything. THAT’S INTEGRITy!). We send all our friends to Hometown.

I was driving my 2 granddaughters from Pittsburgh to Colorado Springs and realized that the front tires needed rebalancing and rotated. Located Hometown using Unilocal and hoped that the great reviews were still representative. To the point, the service was excellent and the owner and his team were very friendly, professional and polite. My granddaughters especially enjoyed the waiting room because of free drinks and snacks.

I’ve been taking our vehicles to Tim and the gang for years. We have had routine maintenance (oil changes, tire rotations) to major engine maintenance and have never been disappointed. They are honest, nice, small business who get the job done in a timely manner. Highly recommended!

Maybe this place has changed. However, I tried this place 2 years ago and it was a nigthtmare. I first took my car here to have new tires put on my car that I ordered from Tire Rack. That went fine. So, I decided to try other work. Simply had new shocks put on the car and a new windshield wiper motor installed. Then, the nightmare began. Neither went too well. First, going down highway in a blizzard, «new» windshield wiper motor quit workiing. Couldn’t see then through windshield as snow piled on it. Next, on to the shocks. One of the replaced shocks’ bolt that holds it to the frame of the car was not tightened. Then, another day, going down the highway again… bang! «new» replaced shock in back busted off and was bouncing up and down on the tire. Not good. So, took the car back in. Needed a new radiator. Bad mistake. Had a new radiator put in while in for the shock fix. Radiator went bad a few months later. Thats my experience. Maybe things got better there but I WOULD NEVER TAKE MY CARE HERE EVER AGAIN!

Very nice people. Had some major work done on my breaks and felt confident that the work was done right. Its a family run business and it feels that way. They explained all the charges including giving me a print out of the time spent cost and what was fixed.
I have never had such a good experience at a repair shop. Will continue to have my cars maintained here. Thanks.

I first heard of this place a few months ago when I was complaining on Facebook that it was so hard to find a good place to get my car serviced. A friend of mine Michelle L was highly recommending a place called Hometown Auto so I decided to check it out. My initial visit there was to get my fiancé’s car looked at as it was running sort of rough. They have a package deal there where they look at the car and determine if it’s worth keeping and spending money on or selling it and «cutting your losses». They did a once over her car and did some work on it for a reasonable rate and we determined to keep it for another year would be the best plan. At this point I was pretty impressed with the place because of their minimal issues they found, their pricing and overall friendliness so figured I would give them a try the next time my car needed serviced.
I also noticed they do auto detailing, which I’ve never had my car detailed before but as it was a 2007 model it was getting to the point where it could use it. I wasn’t aware they did this and had been looking for a place to get my car detailed. Very interesting. So I went ahead and inquired about this to Tim and he said he thought there was a special they could email me for half off their base package, so instead of it being $ 150 for interior/​exterior basic cleaning it would be $ 75. I told him thanks, to please send to me and he said to keep an eye out in my email. Got home and lo and behold Amazon Local had already emailed me the special so I immediately signed up for it near the end of May (spring cleaning eh?). I did get their email and set everything up via email which was nice as many places simply ignore email or take months to get back to you on something (this infuriates me to no end — if you have an email address then reply to customers, if you don’t want to do email then don’t put it out there!)
So yesterday morning I dropped my car off at 7:30am (they open at 8am but Tim was already there and was nice enough to open early) and per our prior conversation via email I asked them to not only complete the detail but also give the car a good check-​up as we would be taking some trips in the near future so I wanted to make sure my car was ready for the summer. Got a call that afternoon that my brakes needed replaced but everything else looked good to go. I approved the request to install new front brakes and he said they would call when it was ready. About an hour later or so I got the call it was ready to pick up.
So I arrive to pick up my car and notice immediately how great it looks from the exterior cleaning they did. It looked pretty much like the day I bought it! I had recently gotten into a minor accident on the rear of the car and gotten some paint on my car and was happy to see they had gotten all of that off at no extra charge. Upon paying for my car and talking a bit with Tim and I presume his wife, I went out to inspect the detailing. The car looked really good, I looked it over from top to bottom to try to find anything they missed but they missed absolutely nothing.
They were able to get some minor stains out of my seats which was nice. I also noticed there wasn’t a single cat or dog hair in my car, which was a miracle I think, LOL. Every little aspect of the car was completely 100% clean. I swear it looks brand new, they simply did an incredible job! And remember, this is the base package of $ 150. I tipped them a good amount and told Tim I’d definitely be back. I also appreciated the fact they didn’t give me any attitude about using a coupon to save half off the detail, of which I’ve heard some places tend to do. Nor did they tack on any extra charges which some places do as well. The price was what they said it’d be up front.
This was the first time I’d ever had my car detailed and it turned out much better than I imagined it would. I have heard some detailers don’t really do as good of a job as others so I didn’t know what to expect. I’m extremely picky and neat when it comes to my car so I really didn’t believe anyone could make me 100% satisfied but thankfully I was not letdown by Hometown Auto! I’m so glad I found a great place in Westerville to both get my auto repair work as well as my detail work done… thanks again Michelle!