Roush Hardware

An old landmark retailer in Westerville. One of the few independent hardware stores that still perseveres despite the sprawl of big warehouse chains and a Wal-​Mart encroaching across the street. Their loyal customer base was well earned through a dedicated helpful staff and a pleasant shopping environment. They will help you with all your home, auto, an gifts needs. If they don’t have it they can get it.

The irony of hardware store employees being unable to successfully duplicate a key belongs in modest mouse lyrics and not real life.

Roush Hardware is a «genuine hardware store» with knowledgeable staff who knows hardware and who are always really to assist you. And — unlike the big box home improvement stores, it’s always easy to find someone to help you. The store is an «employee owned» business so the employees have a vested interest in helping you.
This is a hardware store where you can still buy individual screws or nails — yes, if you only need 3 or 4 of a particular screw — you can buy 3 or 4 screws. Of course, you can also buy screws and nails by the box — but my point is — this is an genuine old style hardware store that sells you what you need. They have a service desk in the back where you can buy various sizes of chain, rope, etc. by the foot. The service desk also sells various weights of screen (from standard window screen up thru the gauge hardware cloth that you’d use to keep critters out of your attic) cut to size. If you have a hardware issue and you don’t know what you need, the staff at Roush can help you with most projects.
This is one of the most well-​stocked and well-​staffed hardware stores I’ve been in. I’ve been a customer at Roush ever since moving to Westerville 18 years ago and will frequently go out of my way to shop at Roush.

Honestly, the best old store in Westerville. I’ve never found myself leaving Roush Hardware without finding what I came in for. they’ve always offered free popcorn, and if you don’t know where what it is you’re looking for is, the first employee you see is usually more than happy to point you in the right direction. They’ve even got a shop in the back where they’ll cut keys, chains, lengths of tubing, ropes and sharpen tools for you. The building shows its age, but it’s been kept in just right condition.

What a wonderful hardware store! They make buying a snap and corrected an error (on our end) with ease. Shop local!

My favorite hardware store to go to. Their prices are competitive with the big boys, they are locally owned and because of it they can work with you to make deals. Just got a really nice expensive grill here and they delivered it and it had already been assembled. Yes it was slightly more than online but the fact it came assembled and they delivered it right inside my garage was well worth it.
I also love the fact that when you come in here the person at the desk will ask how they can help you today. I don’t know how many hours of my life I’ve lost wandering through a huge Home Depot or Lowe’s with no clue where the heck to go to get what I want is! So you can get in and out of here quick. Also, the people who work here are always friendly and seem to really want to help you with whatever project you are working on.
Support local businesses, patronize Roush over Lowes or Home Depot; that’s where I go and trust me you will not regret it!

great family owned hardware shop. i will usually hit this place up over the big box stores if I happen to be on this side of town.

I love Roush Hardware. Every square foot of it. For the size of the place, they always seem to have things that I can’t find at Home Depot or Lowes. The prices are reasonable and the service is fantastic. Nineteen years ago they listened to me and recommended a LawnBoy mower. It’s strange to say, but I love that mower. It is still going strong. A few years later, they recommended a specific Stihl leaf blower. Yep, you got it, still going strong after 15 years. Exactly the right blower for me, powerful enough but still lightweight. So they are batting 1000 on the power tools.
My nephew was doing some plumbing work for me. A particular fitting was quite «gunked» up. Went to Home Depot for a replacement (they are closer to me than Roush) — no luck. Went to Roush: yep they had it, but… They said that they could just clean up the old fitting with their power wire brush — no charge. Worked like a charm.
On to my blender. I needed a new gasket for the glass container. I called places that I thought would have it – no luck. On an off chance, I took it with me when I went to Roush to buy some sort of hardware item. Of course they had a selection of blender container gaskets. I think it cost $ 1.49.
The employees are very knowledgeable, they are helpful, and it is always a pleasant experience.

Surprisingly enough the prices are very competitive with the major. chain stores… and they are local. I have been coming here since I was a little girl, so going here brings back good memories as well.
Given that certain brands are the same price no matter where you go, we decided to buy our weed eater here. Good choice… customer service is great and they even registered our product for us saving alot of time for us.
Added bonus… free popcorn and they carry cowboy brand lump charcoal!

The biggest difference between Roush and one of the big-​box stores is that you will be offered assistance the moment you walk through the door. I’ve spent 15 minutes in Home Depot or Lowe’s trying to find someone to help me. The hardware store is the one place where you really do want someone to greet you and ask if you need help finding something. Who is «just browsing» when they go to a hardware store?
Because of its limited size, you may not have the same array of options for each item, as you might in HD or Lowes. However, I’ve always found it much easier to find exactly what I was looking for at Roush.
If you want the lowest absolute price on a tool or appliance, then shop online or at a big-​box. But if you’re not exactly sure what you need, or you’re having a hard time finding exactly what you need, you’re likely to have success at Roush.
It’s local and employee-​owned, so if that kind of stuff matters to you, then all the more reason to shop there.
Also, they offer all kinds of discounts (AAA, etc.), so see if they have one for you.

You feel like family when you are here! The staff is amazing and will help you with anything — or there just to chat!
The prices are ok and the selection is amazing. They have more than what you would expect at a hardware store!
In addition, they do reward their shoppers with nice coupons, etc. A great overall experience!
PS — They also have a TV by the registers, so you won’t miss any game action!

I. Love. This. Place. Prices are great, and the employees are extremely friendly and knowledgeable. The location is great (for me), and I love the ‘local business’ aspect too. If you need hardware in Westerville, please do yourself a favor and try them first before Lowes or Home Depot. They were more than willing to help me load a lawnmower into the Thirsty Turbo Demon, and they even filled out the warranty paperwork for me. Returns are no trouble either. Hooray for shopping local!

Roush Hardware is a great place to find things that are too «special» for the Home Depot. The staff is friendly and helps you track down whatever it is that you need. They have helped me with torx bits, chain, carpet runners, electrical stuff, plant medicine, vacuum filters, and a coat hook. It is great to support a quality local business.

This is a GREAT place and ALL the employees are very eager to help and actually «know» what there doing! (unlike those big box stores)! Great service and value for a small neighborhood store!

A big Yay for the independent businesses of the world!
What lured me here was some coupons they mailed me for being a new resident… a free florescent light bulb, and $ 10 off any purchase of $ 10 or more… WELL OF COURSE I’M GOING!!!
What a nice little surprise… The have everything! It’s like Lowe’s condensed into a nice small, friendly neighborhood store. They really do have everything! From your standard hardware stuff, to housewares, to Department 56 stuff — for those not in the know, Dept. 56 makes the snow Villages, the Halloween Villages, and Snow Babies. Yes, all that in addition to hardware!
I love supporting local independent businesses… I’m one that avoids the Wal-​Marts of he world as much as I can.
So anyway, their coupons is what made them known to me and lured me there, but after spending a small fortune on things I didn’t even know I needed… (happens to me frequently), I discovered I love this great little store.
Will definitely be back!

My first stop for hardware. Yes, Home Depot or Lowe’s might have a bigger selection, and sometimes better prices, but I’ll pay a little more for the friendly, expert service. I can go in and tell them what I’m trying to work on– home, car, whatever– and they’ll know exactly what I need, or at least offer a good suggestion. Also, they have things the big guys don’t, like salt licks. Support your local hardware store– you’ll miss them if they go. (I know: the New Albany Mill closed down a while back, and almost every week I wish it were still here.)

When I was growing up, you didn’t go to the Hardware store. You went to Roush.
Need chicken wire to do paper mache for class? They had it. Need new keys? No problem. Tools? Yep. Plumbing supplies? Of course. A new blender? Sure.
Then and now, from the moment you walk in, someone will ask if they can help you, and you’ll be given good advice on what part of the store to go into for what you need, and met there by someone who actually knows what he’s talking about, and can offer you good advice on how to take care of your project.
About ²⁄₃ of the store is dedicated to hardware and DIY supplies, but the rest is almost more of a general store feeling. Candy, kitchen tools, hobby supplies, housewares, toys and model kits, sweatshirts, even some sporting goods.
Places like Home Depot and Loews will have more things on hand, and probably have lower prices on things like power tools and major appliances, but Roush handles things with a bit more of a personal touch and an attention to what you need — almost as if you went next door to ask the opinion of a handy neighbor, who just happened to be able to sell you what you needed to finish the job.
Isn’t that worth an extra dollar or two?

Roush has been around forever, it seems like. And I’ve been a customer almost that long. But I’ve since moved on to another independent, Beechwold Hdwe. But Roush stocks things you can’t even imagine and they can get the rest.

It’s comforting to know that after two decades of massive «mega-​store» expansion, there is still a «Mom & Pop» business that’s not only still open, it’s flourishing. Roush Hardware is a survivor in the retail war for the ages.
I confess. I am a Home Depot fan. I’ve already reviewed my favorite one. And yes, they have a lot more to offer than little ol’ Roush Hardware, but there’s no Home Depot to be found in the middle of Westerville. I guess that’s one reason why Roush Hardware is still open. :-)
Another reason is that they’ve got history on their side. They’ve been in business forever and a day — since 1955 — much longer than Home Depot. What does this mean? It means that they know what they’re doing. Their staff is far better prepared and willing to help the customer than any other hardware store around. In other words, this is what retail America used to be — reliable and honest.
Whatever you do, support the little guys out there — unless, of course, they’re not supporting you. They’ll go out of business soon enough anyway. But as for the 53 year old establishments like Roush Hardware — they’re in business for a reason — they’re very good at what they do and their prices are even better.
Stop by Roush Hardware. They’ll greet you with a smile and serve you right away. There’s no waiting around for help here. As a matter of fact, more than one person will want to assist you more than likely before you’re out the door. Can you put a price tag on that?