Autospa of Westfield

They scheduled an appointment for me and when I arrived, they said no one was available to do the work. There are other detail places in Westfield, I wonder why anyone would use this place. Obviously, I’ll bring my car to another place. I’m guilty too of attempting to go to this place before reading all the bad reviews.

They do not do a thorough job. They are all about volume and pump the cars through, as a result they do a terrible job cleaning the interior and washing windows. They also do not dry the car fully post wash, so you end up with a ton of water marks by the time you get home. They also forgot to put tire shine on TWO of my tires, I had to notify the crew…

Horrible. The rain does a better wash and the sun dries it better. I spend 12 $ on just an outside wash. Wouldn’t recommend to anyone!

Terrible. They Charge an extra $ 15 to wipe down my seats and the car still is dusty. So annoying, won’t be back.

So I have been here three times in the past few months. I’ve always paid for the most expensive option for their drive through service. I have been disappointed every time. The first two times were during busy afternoons so I thought I’d chalk it up to that. I just went through at 9:30 AM on a Wednesday when no one else was there. There is still wrappers and garbage in the doors and on the seats which I left in plain view on purpose. The dash and doors aren’t wiped down. $ 30 with tip well spent just to know where NOT to get my car cleaned.

i should have checked the ratings on this place before i went there. Checked in at 12:22pm, paid $ 23.49 for their most expensive package, and was out by 12:26pm. HORRIBLE job! My interior was COMPLETELY filthy. part of the package is that the dash is suppose to be cleaned, but they didn’t. when i got home, i had to use 6 wet wipes to remove what they neglected to. the cup holders were never touched, plus the floor had stones, the mats were dirty (which was also part of the package) and the door jam wasn’t wiped down. and when i posted to their Facebook page, they retorted with a nasty comment, saying «what are you expecting? It’s a 5 – 7 minute car wash. not a detail». so i retorted back, «great customer service response assholes! what do i expect… some pride in your service.». i would post photos but i absolutely can’t find a way to do it.

I’ve been here many times. But as of late, they have not been consistent. I recently took my new car to get washed. And I’m very picky. My car was not dried all the way. Needs of water rolling Down the window. Armour-​all clumped up on the tires, etc. after that wash, I brought my wife’s car to get washed. The rims were still dirty, armour-​all clumped up on all the tires. Parts of her car was still dirty. Needs of water rolling off the car. i will not be going back to this place again.

To sum it up: bought the priciest internal/​external cleaning job. They did a very poor job cleaning it (see the photos I posted), but quickly and easily remedied the situation.
Warning: The interior of the car I brought in was disgusting. Lots of use and was not cleaned in a veryyyyyyy long time. Seriously, it looked like a college student had been living in my car for 6 months.
Bought the «The Works» for $ 23, which includes interior and exterior clean. Was done very quickly. Got home and realized under the seats were barely touched and still filled with dirt. The area under the arm rest was also not touched and still filthy. Called back and the woman at the desk told me to come back and the manager would help me. I pulled in and immediately one of the other exterior cleaners asked if everything was okay. When I told him the issue, he went back in himself with a handvac and finished the job.

I thought the service was quick, reliable and efficient. My usual trip to my car dealers service dept for an oil change has ended, since coming here. I was in a desperate need for an oil change as I needed to drive out of state the next morning. I called my dealer and he had no openings to accommodate me. I took my car to Autospa and had it serviced. Oil change and a wash. Perfect timing and my car was spotless to boot. I’m bringing all my cars there now.

This place is horrible. I spent $ 25 and change to get my GMC Acadia cleaned. I wasn’t looking for a detailed job I just wanted it cleaned. When it came out the floors weren’t vacuumed and none of the interior was wiped down. When I questioned the help of course none of them understood me. The manager came out and explained that the #1 that cost the most doesn’t include an interior wipe and that would cost an additional $ 15. Are you kidding me? He vacuumed the floors and said next time get an exterior wash and an interior wipe. There won’t be a next time. Just noticed there’s still bird crap on my window. Great job wish I could give negative stars.

This is the 3^rd time I tried this car wash. I explained to owner that last time the carpet was dirty after and to please vacuum better.
I went with the $ 21 + $ 3 (for SUV) car wash to wash mats, etc…
Carpet still not vacuumed well, mats not clean, not wiped down at all, & running boards still had salt & dirt.
Never again. I figured last time I asked and since this time they knew it would be my last — clearly they don’t care or just simply are incompetent.
GO ANYWHERE ELSE!

Never ever ever get your car serviced here ever. Both mine and my girlfriends car experienced multiple leaks which lead to multiple mechanic trips and leaks all over the driveway. Oil filter was loose almost lost all my oil. cracked gaskets from over tightening etc. Plus the car wash is over priced.

This is the worst car wash I ever been to I own 2008 ford expedition got charged 2.00 on top of the 21.95 car wash which I dont mind paying if the truck and rims come out clean but they don’t the rims are smeard with brake dust I ask the guys who dont speak english to clean them alot of pointing and trying to explain my self he took the rag and continued to clean them after 2 min he walks away from the truck rims not clean I told the manager he said you can run it through again but they are still going to come out not that good the brush that spins on the rim never comes close to the center 5 inches round on the rim so in other words the suv rims are to big conclusion rims are not clean and the guys working there dont know how to vacuum they are quick to take the 21.95 and 2. oo surcharge but there will be a stop payment on the credit card dont bother the placevis not managed right and they do a terrible job.

I have been going to Westfield auto spa for years. They offer car washes, detailing, and oil changes. Their prices are reasonable and they have multiple packages for you to pick from. It’s great to be able to get a oil change and car wash at the same time.
I bring both my truck and motorcycle to their detailing center and have always been happy with the results. The two owners are very courteous and are always willing to help.
I highly recommend this place.

My wife took her small Lexus LT in for a wash today. It is smaller then a small sedan and 1. They charged $ 1.00 extra for SUV, which it is not! It is a hatchback. 2. In addition to paying $ 14.93 for interior/​exterior service, the car was just as dirty on the inside after they cleaned it! They did a horrible job and we will not go back!

How bad can a carwash experience be? You won’t believe this story!
An August morning. Stopped by Auto Spa on our way back from the grocery store, trunk filled with perishables. By the time our car rolled out of the wash, pushed by 5 employees, it became obvious there was a problem. They had locked the keys in the car with the engine running. Worse, they had no solution to this dilemma.
We had to call the manager to get him to appoint an employee to drive us to our home to pick up a spare set of keys. A half hour later, we returned to find our car had not only been locked by the employees, their attempts to gain entrance has triggered the auto-​theft system, disabling the vehicle. Even after we gained entrance with the retrieved set of keys, the car would not start.
Rather than being apologetic, however, Auto Spa insisted that the fault lay with the car’s battery. They hooked up a charger, against our protestations, and insisted that the meters demonstrated the faulty nature of the battery. We had to literally stand over them to get them to acknowledge that this was not the case. The meters indicated that the battery was not faulty — it was fully charged! No surprise, seeing as it was relatively new.
After another 20 minutes, we were able to override the security system, with no help from the car wash employees, and start the vehicle. And interestingly, the manager was nowhere to be found during this entire ordeal. He had disappeared after arranging the «ride» to retrieve our keys, never to return. We were offered NOTHING for all this inconvenience. Auto Spa didn’t even comp us the wash!

They do a good job cleaning and vacuuming the cars, but the prices are a bit high, and everything is bundled: if you want to get Rain-​X or something, you can’t just pay for it as an add-​on, you have to pay an extra five or six dollars to get the «supreme» or «premium» wash
Also, they have a deal here where you get a free car wash with your oil change, which sounded pretty awesome to us. But! The oil change will set you back $ 54, which is definitely the most expensive oil change I’ve ever had (it’s so expensive that you’re basically paying what you’d normally pay for an oil change plus the cost of a car wash — it’s no deal).

Dishonest workers… they charged me extra for having an SUV/​wagon when in fact I have a hatchback! I’ve tried a lot of carwashes and my impression of this place is that they will nickel-​and-​dime you every way they can. Only reason I went is because I had a coupon. This is the 2^nd time I’ve been there, and most likely my last.
Service was mediocre. A lot of dirt left on windshield and carpet. Wiping of interior was just a few strokes and no spray was used. Prices are expensive compared to other local places offering similar — if not better — service.
The cashier at the entrance cannot be trusted. He charged me a small extra fee, but it adds up if more of us get suckered into it… (Good thing the lady cashier inside was very nice and removed the extra charge.) The cheats of this «Spa» should be put out of business — especially nowadays with so many unemployed, more deserving people out there!

I’ve been going here for four years. The facility is very nice. They do car washes, detailing and oil changes. When you get an oil change they give you a free car wash. In addition to the car services, they sell merchandise such as sports jerseys, furnitures, ugg boots, ice cream and candy.
The staff always do a very good job getting my car clean. The most basic car wash– super full service is more than enough but you can upgrade to one of three premium car washes. They do charge you an extra $ 2 if you have a mini van or suv.