Diamond in the Ruff

Another reason to AVOID this place. My
Review is attached for you to see the owner’s response to my first review. She’s rude and runs an unprofessional business. My dog is completely traumatized and has been crying since we picked him up. My dog was dropped off happy, clean, healthy and NOT matted. He’s a loving, friendly puppy and there is no way he would go in a cage voluntarily. Something went wrong here, and I feel my dog was abused… Do NOT take your dog here!

I am taking one star away from my previous review because I am disappointed in the way my dogs grooming turned out.
I made an appointment for Saturday at 1:30pm. I arrived there on time for my appointment but I noticed a gentlemen with a terrier mix arrived at the same time. When I called the appointments were given in 30 minute intervals so he was either very late to his app, very early or was a walk in. This wouldn’t have been an issue except I never received a call to pick up my dog so at 5 I went to see what was the delay. They hadn’t finished with her and were very apologetic telling me she would be ready in an hour. I observed the terrier mix was not there so they had finished with him prior to starting with my dog.
I can understand that some dogs take more time than others, but from 1:30 until 6pm. When the purpose of setting an appointment if it isn’t honored?
They also did a terrible job on her underside, nicked her privates. It looks like a novice groomer did the work, pictures don’t lie. I go to Diamond in the Ruff because up until now they have done beautiful work and treat my dog well. which I gladly pay extra for. I’m sorry but this time they missed the mark.
Update: Thank you Sarah for taking the time to reply to my review. Your notes are correct, the first time she came to you was when we were fostering her. She had been picked up as a stray completely matted, and I we agreed that a shave down was needed. Excessive matting pulls the skin so the it would make sense the original notes indicated she had bad skin. Here we are half a year later and she is now healthy, and less nervous around the groomer. You addressed the redness but you didn’t address the cut, it isn’t reflective of the beautiful work you have done in the past with both my dogs. We love Diamond in the Ruff, thus my positive review but I owe it to the Unilocal community to post transparent reviews, along with pictures supporting those reviews.

After the one incident, we came back 3 more times and had great experiences. We checked out a couple of other places, and they just didn’t have the warm, welcoming feel you get at Diamond in the Ruff. the owner and staff are extremely friendly and attentive. They always remember my little guys haircut and will accommodate any changes you want to make. They are so good with all the dogs that come in. The owner also always asks how our other dog is.

Found this place here on Unilocal,and I am SUPER glad I did. Staff was very friendly when I called to make appointment, at first they didn’t have anything open today but was able to squeeze my boxer, Willis, in for a bath!!!
The only reason I didn’t give 5 stars was because when you first walk in there was a ever so slight odor. I could have changed my mind and walked out of there but I chose not to.
Staff came out front and took down all my information and asked my requests and asked what services he needed. Seemed customizable and that was great!!!
Lastly, they have signs outside all over that your first service is 20% off. That wasn’t stated at all and they knew I was new to the facility but I don’t think it was taken from the total bill.
Finding a GREAT groomer lately seems very difficult. I am glad I gave this place a chance and I would definitely recommend to all you furbaby owners to try it out!
Willis and I WILL be back :-)

We brought our 5 month old border terrier puppy Artie here for his first grooming experience. He requires hand stripping so it took us awhile to find a place that would do it. He looks great! So soft and trimmed up around his legs and face like we asked. He definitely had a blast playing with the other dogs and didn’t even want to leave! We will be back and are going to try out the doggie day care too!

Just had my Bella groomed here again. Great job as always. Bella loves coming here. They really are the best

After going to several places to get my yellow lab groomed, I am so lucky to have found Sarah and all of the staff here. (My dog loves everyone but would cry when we pulled into the chain store I was taking her to… who knows what went on there).
I cannot say enough great things about diamond in the ruff. They always go above and beyond to accommodate my crazy schedule and take such good care of my baby. She goes for daycare and grooming and runs right in, all excited, and I can tell how kind everyone is to her here.
I’m so happy to have found such an awesome place to take my girl. Thank you all so much!!! :)

Been taking my little one here for about six months and i have to say no complains. My dog is very shy and hates grooming but doesnt seem to get upset when he goes here. Staff is very professional and polite. I highly recommend this place.

Our Sammy has never looked better. Sarah did a fantastic job with him.
We had explained that we believed our little guy was quite a handful because he always returned from being groomed at the previous place with nicks and scratches on him. Not at Diamond in the Ruff. Not only is Sammy undamaged but he looks better than ever.
Sarah asked my wife how we wanted our poodle mix to look and she paid attention.
We highly recommend Diamond in the Ruff.

My husband took my dog here to get a bath, nails trimmed, and ears cleaned. When he brought her home she was still a little bit wet, which I don’t understand since she has short fur and she was there for over an hour. She also didn’t smell like anything. My favorite part of a bath is how clean she usually smells afterwards.
My problem here is with her nails. They came back worse than when they went in. We could have done a way better job at home. They are so sharp we need to be careful when playing with her, and with me being pregnant, this is the last thing I want to deal with.
If your dog is shy, and intimidated by other dogs, this might not be the place for it. They have a doggy daycare and all the dogs run around freely. When my dog came home, she was exhausted, and my husband said she was cowering with fear under one of the tables.
Overall I’m not impressed.

Very pleased with the work they did on our lab/​hound mix. It was the first time for grooming for our young dog, and she was clean, happy and looking good! And at a reasonable price — thanks for the professional work. We’ll definitely be back.

I have been to Diamand in the Ruff with a friend. Sarah is a doll. I would like to include that she and her staff are very attentive to the pets. That is what I love. I also love the fact that I get exactly what I ask for. I have a Shih Tzu and I like her cut fairly low, with the exception of her ears and tail. That said. Kudos to you and your team Sarah. I will be in soon!

I have attached the picture I showed when I dropped my furbaby. I specifically mentioned to not shorten the the length because they were already short. I have showed this picture to all the groomers on past and never had problem. Customer feedback should be taken as a points to improve and not to justify your mistakes and blame on lack communication by customer. I glad you accepted in your comment that I showed the picture. A good groomer doesn’t need directions on cut if they see the picture. I am also glad you mentioned that there was no matting, that is why I was more surprise why he was shaved in so many places. For sure I will not recommend anyone to your place for breeds which need extra care with hairs, you might be good for dogs with short furs.

I have been going to this location since it was called Shampooch because of the close proximity to my house. However, I have really been extra happy since the new owner Sarah has taken over. She is just great with my dog. My dog gets excited when we pull into the parking lot. I was in a bind at one time, stuck at work couldn’t leave and they stayed and waited for me. Not one complaint! Customer service is their forte. Of course, can’t forget about what a terrific grooming job that they always give. Henry always looks adorable and fresh every time! Even my neighbor a former groomer notices. Couldn’t be happier with this place!

SO glad we found Diamond in the Ruff! Being new to town I didn’t even know where to begin to find a dog groomer but being as we live down the street I decided to give them a try. I’m so glad I did! My yorkie poo Zoe has never looked better! I have truly never been as thrilled with a groomer as I am with Diamond in the Ruff. Her appointments are quick and every time I pick her up she looks exactly the way I described, even better than I described! They are so friendly and you can tell they truly love what they do. They really do a wonderful job grooming dogs and I highly recommend them. I will never take Zoe anywhere else. Thank you!

We found Diamond in the Ruff, and Sarah the owner, on a recommendation from a friend. It really was the diamond in the ruff, exactly what I was looking for! I wanted a place that my dog enjoyed going too, came home clean and smelling nice, and most of all got a great cut. We have a Goldendoodle so the wrong cut can really change the whole look of our 6 month old dog, Ollie. He came home looking like himself but the better version of him! We had tried a few other places in the area but were always disappointed with the cut and how each place smelled and just seemed generally dirty. Here, everything seems well taken care of, clean, and bright. We love that the dogs are not caged while there. Instead, the dogs can lounge, roam free, and even get in a little play time. I found the prices to be good and Sarah’s enthusiasm so reassuring. Ollie’s tail was wagging when we came to pick him up, he smelled delicious, and we could finally see his eyes again while still maintaining that fluffy, floppy mop top we love him to have. We will definitely be back!

When im at my second home in NJ, this is the ONLY groomer I trust my 5 year old Newfoundland with. Sarah, the owner, has a way with dogs and if you saw how my dog usually acts at a groomer you would know what I mean! I highly recommend Diamond in the Ruff. Quality work, clean environment, well priced, and extremely professional!

Our Norwich terrier looked the best she’s looked in years when we picked her up. My biggest surprise, though, was how calm she was. She didn’t seem that anxious to leave the shop. I chatted with the owner for a while and my dog just chilled out. Unheard of!
Norwich’s require hand stripping, which most groomers do not do. So we were excited when we heard about this place. Now we’re excited to take her back for another stripping.
If you’re wondering what I’m talking about, just google hand stripping norwich terrier. It’s not easy!

Lana our two year old Westie is our first dog. We have tried several area groomers. Most were OK and one we had a bad experience with. I had a good feeling about Diamond in the Ruff as soon as we entered the establishment. We were greeted by one of the owner’s dogs. The facilities are very dog friendly and pristine clean. You can tell Sarah the owner is a dog lover and very passionate about her craft which extends beyond grooming into areas of dog behavior. We were delighted with Lana’s grooming; she never looked so white. The extent of the services included in the grooming were remarkable. The Westie cut was perfect. Without a doubt, our search for the perfect groomer has ended. Diamond in the Ruff has boarding services and facilities. I would not hesitate to leave Lana in the capable hands of Sarah and her staff. If you are looking for a more personalized level of service Diamond in the Ruff is a place that is worthy of your consideration.