Lord & Taylor

Lord and Taylor is a nice shopping experience. It has a nice selection of clothes and the employees are most helpful. The one drawback I would like to express us that when I visit the store off hours, there is lack of sales people at the cosmetics counters. I finally received assistance from a sales person who worked at another cosmetic counter but could not answer questions about the product I was interested in buying since she worked at another cosmetic counter.

I love this store for a great selection of work cloth! I first came to this store years ago as they have a personal shopper service. I didn’t like the service — she would not listen to what I wanted but kept bringing the cloth that is not my taste or style and it was the most expensive cloth in the store! But I ended up buying a lot of work cloth that is hard for me to find! I loved that they have a tailor on site for a very reasonable price!!!
I keep coming back to this store for a work cloth. The largest selection I’ve seen in any of department stores.

I have always loved L&T and their sales but BEWARE their gift return policy. I was given a gift for my son that was too small and I wanted to return it (two days after it was purchased). Unfortunately the gift giver did not include a gift receipt. I expected to return and exchange the clothes at the current sale price. Instead, the unhelpful sales person told me she would only provide the potential sales price. Meaning a $ 60 Ralph Lauren set that was currently on sale at the store for $ 28 would be returned at a potential $ 6.90 clearance price should the item ever go to clearance.
I completely understand a policy that returns wares at the current price and provides store credit on the current sale price but I have never heard of return policies providing a potential price that may occur in the future. To me, it sounds like stealing.

I love this Lord and Taylor! All of the charity event sales are so addicting… I always spend so much money. The staff is so helpful! They’ll always help you find a size or pick something out. I love the makeup artists there, I’m going to get it done there for prom. I always find adorable dresses there. Whenever I need perfume, I get it at lord and Taylor. They always have the best perfume gift packages. All of my shopping and sale success stories are from this store. I got my prom shoes there, Michael kors on sale plus with a coupon they were $ 35. Insane for the most gorgeous silver peep toe pumps. The salesman told us we were basically stealing the shoes and he was right! They have a really good return policy and the location is so convenient.

I love this lord and Taylor. But 3 stars because of the customer service at cosmetics and mens shoe centre. You get the feeling that your business is unwanted.
All other department personnels are very attentive and delightful to deal with. If the improve the cosmetics and mens shoe dept, I will give them 5 stars

I feel this Lord &Taylor is one of the best around. It is located in Westfield on North Ave for many many years. It is very easy to get in and buy what u need and get out.
Once your inside you will see how nice all the merchandise is displayed. They have a great shoe department neat, clean also well displayed and stocked. If your hungry or with kids there is the Signature café. The staff is always very friendly and very helpful. (I went in looking for leggings for my daughter.)
This Lord & Taylor has a really nice makeup and perfume dept. I listened as one of the staff was explaining some makeup techniques to another shopper. She was very helpful and had a lot of patience. This woman was given a lot of attention. There handbag dept. has really improved. They carry a lot more brands then ever. This Lord & Taylor does cater more to the 50 and older crowd but when I was there I did see ladies w/​baby strollers too.
I usually will come here with coupons or wait for a good sale which they tend to have. U can usually find something on their sale rack so check that out first.
I really like that this Lord & Taylor in Westfield, holds charity events. U can pay $ 25 dollars to donate to the specific cause, and u will receive a discount card to apply to ur purchase. A potion of that money goes to the charity.
Next time ur in the area stop in.

With just a few days before Christmas, the parking lot was easy to navigate and find a space.
The women’s cosmetics salesperson I has was awful. She didn’t know the product line I was looking at, nor if they had the specific item I was looking for. She told me to look for it and see if I could find it. Thanks for the help lady. I found what I was looking for and she rang it up.
Next I went to the men’s dept and had a much better sales lady. When she rang up my purchase, she also used a coupon she had in her pocket that I later saw took an additional 20% off my purchases. That was nice of her. She also went to another station to find a box for the gloves I was buying. That’s good service.

This is the best lord and Taylor store. I love the selection and most of all the employees. One is nicer than the next. I always receive great service and attention and you cannot beat the prices! I also enjoy the café from time to time. This lord and Taylor is most definitely my go to for holidays, birthdays and other special occasions. I always tell my husband it’s one of my favorite reasons to live in Westfield!

Believe it or not, you can actually get very good sales here. I typically don’t buy clothing at full price, only when it’s discounted and have coupons. This is my go-​to place and they carry quality clothing (Buffalo, Black & Brown, French Connection, etc.)
They even have a great selection of children’s clothing. If you catch their sales right, you can save over 50% on clothing apparel.

My favorite Lord and Taylor store. Mom and I don’t even go to the mall anymore. Just come here. Best sales and it is always organized and clean. Not typically filled, they have 2 big parking lots (one in front and one in back). Most of the staff is friendly and willing to help you out. I like the set up of the place also.
Shoe staff can sometimes be a little eh. Sometimes I stand there for a while before anyone comes up to me. I still love this store however.

This is definitely my favorite Lord and Taylor store. The building itself is magnificent and the store is spacious and well kept. The shoe department is by far my favorite shoe department anywhere. They have an amazing selection and while it’s always crowded, just be patient and you’ll leave with great treats. I also enjoy the jewelry, makeup and handbag departments. The makeup department is well stocked and there’s a wide selection, in particular of Bobbi Brown and NARS. The handbag department recently added a Michael Kors section, which pleases me to no end.
The lingerie department on the second floor is pretty extensive and they have Spanx :) I always find great presents in the men’s department as well. I can come here on my lunch break, which is a blessing and a problem.

Not very clean– carpet I understand is difficult to keep spotless but I am not very keen on purchasing clothes from a dirty establishment. Staff is hit or miss, shoe department is the worst in terms of customer service. The Chanel makeup counter is always sold out of products but she gladly orders everything for me. Handbag department now carries Marc Jacobs, which is nice to not have to drive to Short Hills to browse his new collections.

Love the location, the first floor, the shoe department and the coupons in the mail.

This is my favorite local NJ Lord & Taylor store… better than the ones in the malls. The assortment and selection is wider than the other Lord &Taylors and the salespeople are helpful… or is it because they need their job so they butter up to you?
my secret liking of this place… I make a pit stop after my daughter’s gym class and we park the car in the big free lot while I leisurely read the newspaper and she eats her pizza. Then we go into Lord & Taylor to use the recently renovated modern and clean bathrooms ’cause a kid got to get cleaned up and needs a bio-​break. Another plus, my daughter gets a kick riding up and down the escalators. wheeeee!

so i got suckered into getting a credit card here when my parents first moved to westfield. i must’ve gotten an extra 15% off. seriously, i am not as much of a chump as some of my reviews make me sound. i was only 18 at the time. i am cheap sometimes though.
anyway, i bought something for less than $ 100 and because i lived in california, they could or would not send me my bill. i don’t know why but after 3 months, they threatened to send my account to a collection agency. it was for $ 70! i had asked repeatedly beforehand for them to mail me an invoice. they also wouldn’t let me pay over the phone so my mother had to go in person and pay my bill. so lame.
i would’ve never gone back and given them 1 star except that it’s near my parent’s place and there is literally nothing to do in westfield in the evenings. it’s a cute town, charming even, but everything shuts down by 7 except for lord & taylor which is open until 9.
my life slows down a lot when i go home. i eat home cooked meals and then my sister and i go to lord & taylor with my mom to help us digest. that’s her excuse and i’m ok with it. plus, they send her a ton of coupons so we end up getting good deals on anything we buy.
no, elle, i’m not being sentimental, dammit.