Next Cleaners

While I personally did not have a problem when I did my laundry here, I overheard another customer having problems that turned me off from this place. He came in to pick up a blanket he left A YEAR AGO to be cleaned and they lost it. An employee found it and called this customer to pick it up. He said he shouldn’t pay for it and the woman working the counter called the manager who said the customer must pay even though the cleaners lost his item FOR A YEAR. He complained but paid and left. Then I heard the employee call someone to complain about whoever FOUND the blanket and said that person should have thrown it out rather than call the customer. That made me lose my trust in this laundromat and I never went back.

LOVED this place! She made sure to check all of the tags on the items and documented in the computer. I have never had a dry cleaner do this. PLUS I received my own dry cleaner bag with my name and info on it so I can just drop off if I am in a hurry. They also have free pick up and delivery, but they are only 1 block away so I will not be getting that service. Looking forward to picking it up!

I’ve gotten to know Jonathan over the years. In fact, I believe I was one of the first people he introduced to the business. He’s a bright and enterprising guy, and his business model is a true winner. I’ve seen it grow from one storefront to multiple locations, and it’s no wonder.
I enjoy it because of the convenience (I get clothes picked up and delivered to my door — even hung up on a hook because my fiancée was too short to reach) and the quality. I also feel good using the service, as it doesn’t use or promote toxins. So from an eco-​friendly standpoint, it’s a winner as well.
Also should point out that (hope I’m getting the names right) Megan and Sarah do a great job from the customer-​service end. I definitely recommend Next Cleaners. Dry cleaners are a dime a dozen, and I’d rather spend a few extra pennies to get quality laundering that is not hurting the environment, while getting door-​to-​door service in the meantime.

I have higher than average standards for my dry clean clothes due to my working environment. And I have been very satisfied with this cleaner. Not only my dry cleaning but also my tailoring work were done properly with a very reasonable price. The assistant is also very polite and friendly in answering my questions and gave me very useful suggestions. They do care about my needs and I appreciate it. They called me in time to inform me the status of my laundry and do their best to make the delivery convenient for me. I am sorry to see people here gave negative feedback just because of one issue given the long term good services they already have. Many times I found the issue could easily be solved by communicating with the owner or manager if the assistant has no authority to do what the customer ask for.

I was a loyal customer with this business for nearly 1 year — using their pickup and delivery service. My husband and I used their service on a biweekly basis for nearly everything — from men’s dress shirts — to women’s dresses. Although there were a few instances when an item wasn’t returned on our scheduled delivery, we were overall happy and loyal customers.
However, due to a recent experience we will no longer be using their services. They recently lost an expensive pair of women’s pants and although we didn’t notice they weren’t delivered right away (typically we hang up our dry cleaning in the closet and put it away a few days or week later) they have refused to compensate us for these lost pants. Instead, they offered us a cleaning credit. They also took nearly two months to refund us the $ 6.35 they charged us for cleaning the pants — and this was only after I asked for a refund! Their argument, «we didn’t claim the missing pants within their 48 hour window and don’t have a receipt of purchase.» However, they do have a record of the pants being cleaned at their establishment.
The pants were nearly two years old — who keeps a receipt of purchase for two years? Their customer service is dreadful — their employees will call you only during business hours — I’m sorry but I work and I’m not available to speak during these hours. They take days to respond to emails or phone calls and overall they are quite unreasonable to work with.
I would never recommend this business due to my recent experience and how they handled the situation. I understand that accidents happen — things get lost — but for them to be completely unreasonable in the way they tried to resolve the situation resulted in a very unhappy ex-​customer.

They are getting 2 stars ONLY because our clothes have come back clean. But as far as customer service and how they run their business (now I can only speak for the Westfield location), it’s horrible!
I have never dropped my clothes off at a cleaners and ask them to wash (no starch/​hangers) and come and pick up your clothes and see that they charged you $ 37 and when you ask how? I dropped my shirts off on ½ price shirt day — they say «well 4 of your shirts had stains and needed to be dry cleaned». All WITHOUT calling me to ask me if I was ok with that? What if those shirts had those stains on them for awhile and we didn’t want them dry cleaned? Their answer? «Well we have called clients in the past to inquire and they would get angry at us for bothering them, so we’ve made it our policy to not call anymore». «Oh and we’ve done this to your shirts before». Which infuriated me even more because you trust your cleaner to do what you ask and not penny pinch on the receipt — so to know that they’ve been scamming money out of us before pisses me off even more.
When asked to NOT be charged for this, they still go ahead and do, but offer me a $ 20 credit in dry cleaning. GREAT, not what I was asking for.
Needless to say, if you want honest service and good customer service, DO not bring your clothes here. They’ll probably end up altering your clothes and dry cleaning them without your knowledge, because a few previous customers were angry they were being bothered!

A high quality dry cleaner! My favorite thing about this dry cleaner is the order-​less garments. They offer FREE pick up and delivery and are very courteous and polite. Although they are about 10% pricier than the other guys, they often run promotions which brings their prices on par with the competition. I’d pay more to get better quality results, anyway. No complaints and highly recommended! :)