My furnace went down 8:30 in the evening and I called these folks and got immediate service –very pleased with the service and the response time. The igniter needed replaced on the furnace to get the furnace working properly again, I was told that the part was $ 190.00 — I felt that was a out of line but with the house at 58° I went ahead and okayed the replacement. Next morning I got online and called a few placed and found that I could purchase this same part at several different places for $ 35. Now feeling that I was taking advantage of I called the company, I explained to him what I found — the service manager admitted that yes he purchases the same igniter for $ 40 and has sold them for $ 190 for the last four years without any price increase. I feel that a 450% markup is not only excessive but could be considered price gouging — just my opinion.