British Delights

This review is for a mail order I placed. As a British expat in the US it can be hard (and expensive) to find some of the things that I could only buy back in England. British Delights have a huge selection of goods so I was able to find lots of things I wanted. Some of the items were reduced because their «best before» date had expired, but even the Kit Kats which are three months past this date still tasted fine.
The order was placed late on a Friday night and was assembled and shipped on Monday via UPS Ground, so I got it on Wednesday. Despite the quick delivery, at $ 13 for a $ 92 order I wish delivery could have been subsidised, I will have to think carefully about any potential future orders because of this. All the items were individually wrapped to prevent them from getting crushed or broken, which was excellent.
Overall good experience and I encourage you to order from them.

Good selection, acceptable prices (given they’re imported) and very quick delivery.
That said — I bought quite a large order (mostly crisps) expecting to have them last a few months. It’s 7 Feb today. The best before on the items were:
15 Feb
22 Feb
8 March.
Wouldn’t have bought if I’d known this — a bit of a shame this wasn’t clear.

Zero stars but the website wouldn’t let me do that. Do not use this company if you need to communicate with them. They do not respond to emails or phone messages and finally made poor Emily, who works for them, to tell me the news that they did not have the products requested in stock. The manager never responded to my phone messages (3) or emails (3) and I am still awaiting an apology. Emily did her very best to help me but obviously had no power to make any decisions. They did refund my purchase but I was more upset about their lack of customer service and lack of response than not having the products. From now on I will be using Goodwoods in TX for my British supplies.

So great to have this store in Westford! Having just returned from Bermuda, the prices were reasonable and the selection wonderful. Worth the trip.

I do not recommend this company for your British food.
I ordered 6 jars of a certain size of Branston pickle and since they didn’t have that size in stock decided to substitute 4 jars of a larger size, therefore, shorting me 240g worth of product I had paid for. I had to call and have them refund me $ 2.30.
Secondly, I purchased some digestive biscuits at a sale price and didn’t notice that they were 8 months old, and they certainly tasted that way when we opened them. When I called again about this issue she told me that was the product I bought and the age was disclosed. Given it was my fault for not being vigilant enough and assuming this company wasn’t trying to rip me off by banking on the fact I wouldn’t notice the smaller print saying this product is 8 MONTHS OLD, but I felt like I didn’t have to be that cautious, nor do I feel like a product that old should be sold at all.
Due to their laziness of just eye-​balling my order and their passive subterfuge to cut their losses on products not purchased, I advise you not make the same mistake I did. There are plenty of other websites that will ship you British foods. Avoid British

This store has a decent range of British chocolates and crisps with typically inflated import prices. It’s kinda off the beaten path too but not so far from the 495 if you’re passing.
The service is lackluster — I go there every week and still don’t feel particularly welcome — also asked one time if they could special order something that is hard to find here but very popular, and they didn’t seem at all interested in helping. Hmm. So minus one star for hiring someone with no people skills ;). The owner seems lovely and warm, though she’s rarely up front.

My husband is British, so we were glad to have a place to go to stock up. This shop is not «made with love» but it has most of the basics. The presentation is bare bones, and it’s worth checking the expirations on items before you buy. But we found everything we were looking for. If anyone knows of another British grocer in the Boston region, I’d love to know about it. But we would definitely return to this one if we need.

I ordered online, pay the extra amount for ice pack then get contacted by email that it’s going to be extra for next day shipping and they need authorization so I give it. 6 days later the order hasn’t shipped and now they’re trying to tell me they are going to charge me extra for Saturday delivery. I start saying no, it’s their mess up and I’m not paying it and then they just told me shipping would be an additional $ 100 dollars. Cancelled the whole order which really stinks because they were Christmas presents. DO NOT BUY ONLINE FROM THIS COMPANY!!!

Having had little luck finding a good variety of British goods at our other usual haunts (the store in Freeport, ME, and the annoying, catty Union Jack in Peabody), we searched for other options and happened upon the listing for this place. I called, confirmed their location and hours, and we made the trek yesterday in the snow. We found a good variety, including McVitie’s digestive biscuits with dark chocolate, which we haven’t been able to find anywhere lately. Most importantly, they had at least 8 different varieties of Christmas pudding, which I’d been looking for all over. So happy! Thanks, guys! We’ll be back.

Sucks UNBELIEVABLY!!! Ordered something in August, never heard. Emailed, no answer. Emailed again. They finally wrote back, to say that one of the items was only available for the holidays, so they wouldn’t be able to ship it till late November. Plus, two other items were out of stock. Are you kidding? I swear if I hadn’t called they’d never have said a word or communicated in any way. And probably never sent anything. The sad thing is I would’ve been fine with the remaining items. I told them to refund my money, but believe me I’m also cancelling payment via my credit card. They should be put out of business. STAY AWAY! If I could put zero stars I would. Oh, and they are now «not BBB accredited.»

I love British stores, and this one was awesome. They had a huge selection of candies, teas, sodas– you name it. They even had a cute selection of British memorabilia. I was excited to find this as my friend and I were taking a random road for the fun of it and I saw their flag, and we just had to stop. The store looks unassuming on the outside, but you’re in British goods heaven once you enter. On the whole, the prices were good. You know you’re paying a little more because the stuff is imported and I’m okay with that. A few items were just too much to justify buying; almost $ 10 for a cereal just because it comes from Ireland is too much in my book but if you’ve moved here from Britain than it may be worth it to you. I’ll content myself with reasonably priced tea cakes and candies and be very happy.

Stay far away.
Put in an order a month ago to send within East Coast as a gift. No receipt in 10 days. Called and service said they had not sent b/​c not sure whether to send a «coldpack» with gift and they had emailed me. Given I have a commerce account where I check junkmail, and never seen it, this was first clue this company is a joke.
Asked then for refund. Two weeks later called back b/​c no refund posted. Said it would be done this week. Called back end of week, still not done.
I’m 200% sure if I had not called the first time, they would never have contacted me, just kept my cash and not sent the items.
This is a company being run like a fourth grader’s lemonade stand. Be warned, and find another vendor.

Terrible company. I order a product from this company over 6 weeks ago and they still have not delivered my order. Days after I placed the order they sent me an email stating it would be 1 – 3 weeks before they could ship my order. They had already charged my credit card. Over 3 weeks later I sent them an email asking if they had shipped my order. Of course they had not. It has not been 6 weeks and still nothing. Why do you state that you have a product when you will not have it for 2 months? Why did you charge for something you have not even sent? DO NOT ORDER ANYTHING FROM THIS COMPANY. THEY ARE USELESS. THEY WILL CHARGE YOUR CREDIT CARD AND NOT SEND ANYTHING. TERRIBLE COMPANY. TERRIBLE SERVICE. THEY SHOULD NOT BE OPERATING.

Ordered only online — fine no problems whatsoever. Then a box never showed up, signed with UPS saying I never received the items. Had an email conversation about a refund/​replacement with British Delights — still waiting for some sort of response and its been over six months. Awful, awful company which is a shame as they did carry some good product. As with other 1 star reviews — a surly lot!

Have to say my experience was very different. The place was very well stocked. Lots of choices. I was very impressed. They even have «proper» pork pies! Holy cow I have not seen these in the US since I moved here in 1998! I will be going here again. Its just down from the Nashoba valley ski runs. Staff were very nice

This place moved from Billerica to Westford a couple years ago. The new location is more attractive, but the inside is still pretty bare bones. I think most of their business is mail order.
Anyway, I don’t really care what it looks like. Be aware, however, that from the outside it often looks closed. You drive up, the parking lot is empty, the building looks kinda dark. But, check the door, it’s probably open!
Inside, you have a little mini grocery store. I’m not from the UK, but there are a few things I have to have now and then and this fills the need. I get my Barry’s Irish Breakfast tea and my «Yorkie — It’s Not for Girls «chocolate, and humbugs here. If you’ve never had a humbug, you have to try one. Minty hard candy on the outside, chewy center. Yum.

When the need for authentic Jelly Babies arises, that need must be met. I searched several stores around the Boston area, and while some of them had some British Sweets, there were no Jelly Babies to be found. Then, I remembered this store (I drive past it on my way to and from work), and decided to check it out.
As others have noted, the décor is spartan, as it is a small storefront to their larger internet/​mail-​order warehouse, but their selection is unmatched. So many tempting tasty things, but I stayed strong, and emerged victorious with my bag of Jelly Babies. I suspect my willpower will eventually fade, and I will find myself back here.

Went there looking for the aromatic tea that I had at a British friend’s house. The quaint looking storefront leads into an area for in-​person shoppers with a variety of items on 6 – 7 rows of tall shelving. In the back appears to house a larger warehouse for the internet sales. As I’m not familiar with most British goods, I’m rating based on the storefront appearance, helpfulness of staff, and selection of goods. I picked up a few items I’m familiar with, like Walker shortbread, Twinings tea and some turkish delights. My friend later told me to look for Tetley with the British Blend. Another tip she gave me was that the British version of Cadbury chocolates is also a different recipe from the U.S. version from Hershey.

Um… unfortunately, this place isn’t in Chelmsford, but is in Billerica, MA. In any case, it is a pretty good place, but hard to navigate as it’s like a business office forced into a store. So it is tight quarters and difficult to look around. If you get a lot of stuff, it can be really cumbersome, as the employee then has to tally up what you got and it can take a while.
That’s the negative stuff, but it’s a fun place and obviously you can’t find a lot of this stuff in the supermarket, especially in a place like Billerica, so it’s a fun place even just to look around, but it would do wonders for their business, if they had a bit more space, or simply changed the layout of the current spot.
That said… while I liked this place about 3 years ago, I’m not sure if it has moved as I can’t find it online, just a location in Westford.

If you’re craving British Yummies, hop in the car and venture out here. To pinpoint the location, it’s right down the road from Nashoba Valley Ski Area.
We make bi-​monthly trips here to stock up on PG tips tea. They have a wide selection of teas from England.
They have a wide selection of candies, biscuits, and drinks, too.
Looking for Irn Bru? Got it. Looking for Robinson’s Squash? Yup. Bendicks Bittermints? Yes, and try them.
It’s not a usual storefront. It’s more a storehouse for the internet business the company does.
However, we can get a huge box of PG tips, at a great price, which is why we’re regulars.
Look on their website.