Westford Custom Floors

Their quality of work on installing laminate & ceramic tile flooring isn’t THAT bad to be honest. But it’s their work ethics that is left a lot to be desired. In the simplest term: They will always fix the client instead of fixing the problem at every chance that they can get. They respond to you much quicker before you pay them than afterward. I will not return to them for my future expansion flooring needs, which is the same surface area of what they did for me already. See, you think you can get away with providing crappy post-​sale customer service but I could be your full client again just like that, but I wouldn’t be.

One of the last things I needed to round out my new addition was an area rug to complement my sectional couch. I’ve been to about five stores over a period of four months. One of the places had exactly what I needed, but since I decided not to get the rug til the couch was in, I figured I’d wait. Well, I waited too long, because the rug I wanted was no longer there.
Anyhow, on a whim, I went into Westford Custom Floors, where we had previously purchased wall-​to-​wall carpeting, flooring for a kitchen, and a carpet for my husband’s office.
They had exactly what I was looking for, at less than half the price I thought I’d have to pay. Score.
The establishment sells area rugs, carpeting, ceramic/​porcelain, cleaning/​restoration supplies, flooring accessories, installation materials, laminate floors, vinyl/​resilient, wood flooring, and more.
Many of the salespeople have been there for 25+ years, so they certainly know their stock. The ones I’d spoken to were very friendly and helpful.
I’m deducting one star, because when one of the salespeople called me yesterday to say my area rug was in (only a week after I ordered it) he failed to tell me that the store closed at 3 p.m. I did my other errands and arrived at the store at 3:10. The place was locked tight.