Caliber Collision

Serious amount of white paint on right front of car from parking lot incident by unknown assailant. Hartford recommended Calibre. Service Advisor, James Rosnagle, suggested first trying to polish it out, and file a claim only if that did not work. While I waited, they quickly removed all the unwanted paint, fixing the problem. No charge. Hard to beat that.

T.J. The manager was so accommodating! They honored the old warranty from the previous owners. The quality of work was excellent and their customer service was beyond superior!

Dan was awesome. Delivered as promised and oh so very clean! Staff was great and helpful too!

I would highly recommend the crew at Westlake Caliber Collision. They helped ease the pain of having an accident and made my car look like new again. I was especially impressed with Christian Bremmer. He was very particular about having the job done perfectly. There was rain in the forecast when I picked up my car. He suggested that I come back in a few weeks so that they could rewash and vacuum the car following the rain. I took him up on his offer. Christian even took the time to wash the car himself! I was very impressed with the service that I received.

Excellent service and repair. Completely painless and I so appreciate the quality of their customer service. We fully recommend Caliber in Westlake Village!

They did excellent work restoring my car to like-​new condition (as it was prior to the incident). Took far too long, however – more than 6 weeks, when the actual work was less than that. It would be better to get the assessment, retain my still-​driveable car, and schedule the work later.
Apart from the long wait to get my car back, the overall experience was very good. The staff is TOP-​NOTCH. The general manager TJ was gracious in offering to cover my rental when the work extended beyond the promise date. The office manager (Katy I think), Steve, and Dan, were kind, considerate of my time, and always available if I had questions.
I had a concern about the final paint work, and Dan and the team took my car back, did some work, and made sure I was happy with the result. I am indeed.
Do not hesitate to bring your car to Caliber in Westlake.

Overall awesome experience, thank you TJ and Christian for taking care of me and my car! All the parts were from Audi and looked brand new! Thanks guys, would recommend if you need a shop…

Caliber Collison to the rescue again. Thanks Jeff Dickson for taking care of me and my 2012 Chevy Sonic. These guys stand behind their work. Profesional work!

The good: very easy to work with
— I call insurance company
— I go to Caliper and they do estimate. They order parts
— when parts arrive, they call to make appt
— I call enterprise rental car and make appt
— I show up to drop car off at caliper and enterprise already has my car there
— when they finished fixing my car, I returned the enterprise car at the Caliper site. No need for extra step and wait for the stupid shuttle at enterprise.
The bad: still pissed someone hit and run my car and I had to take in to fix
The tip: choose enterprise instead of hertz. Enterprise will bring car to Caliper

Stellar service and communication throughout the repair process. Christian always took my calls and answered questions. Very courteous and professional.

I’m very happy with the professionalism of this company, the work they did on my VW Beetle, and the communication they provided during the process.
My contact Dan was great, the ladies up front were very organized, and the finished product – first class! Thanks all!

The review is mainly for customer service. The car was fixed by their predecessor but there was some paint issue that these guys covered in full as they took on the warranty provided by 101Collision which they bought out. They also fixed some ding dang paint spots here there too. They give rides. They keep you posted on the status of the care. no surprises or unnecessary sales pitches. Very friendly folks. Overall, solid place in terms of customer service. I was impressed.

Disclaimer: this is a proxy report, but I feel justified in reporting it because the car owner is not likely on Unilocal but wants to give props where due. (Although it could be a repeat, some seniors in my town are way more tech savvy than I am. :)
A month ago I witnessed an accident where a large vehicle was driven into a parked car. There was significant cosmetic damage to the left front quarter panel & bumper. Even though the driver left a card, I went to be sure it had contact info & leave my info as a witness.
Just got a call from the owner of the repaired vehicle to say that the hitter cooperated fully, the insurance claim was covered, and that Caliber Collision in Westlake repaired the damage to look as good — or better — than new. He loved that the whole vehicle was given a cleaning/​polishing.
He’s enthusiastically spreading the word by mouth so I thought to make sure it gets to the interwebs too. Also so I can find them if my car needs work in the future because my relatives’ collision repair shop is out of state.

Michelle, Romi on phones are AWSOME and Dan took care of our issue with our vehicle. They were wonderful from start to finish.

Always dependable, caliber Collision is worth the drive out.
I highly recommend stopping by to have their helpful staff service your auto repair needs.

I have had both my cars worked on here. Originally went there as a select service ship with State Farm which means the work is guaranteed. They were prompt and worked everything out. I think Dan is his name, the estimator, he has a chill personality. I would recommend any of my family go here! My rental car was waiting for me.

KIRK was amazing!!! So professional and helpful! Fixed my car to mint condition! Highly recommend !!!

I was really disappointed with this place. Seeing that they had 5 stars on Unilocal led me to believe this place was top notch. I was wrong.
I made an appointment a week in advance and was told I could bring in the car for repairs and my rental car would be there waiting for me. I arrived on the day of my appointment and they took photos but told me that I needed to drive my car around for 2 more days while they ordered parts. That seemed kind of strange to me since I’ve been in an accident before and I usually just drop it off, I mean obviously they’re going to have to order parts. I was also baffled that they would have me do so since I had already arranged for a rental car — how convenient that they couldn’t find my original rental car reservation. Seems to me like they were planning to tell me to take my car for two more days. Keep in mind I had taken the morning off since this was already arranged. What a waste.
Anyways, I call 2 days later and they say the parts aren’t in yet. Also, if they find more internal damage, they’ll have to order more. ALSO, they need 24 hours notice if I need a rental car.
I just threw my hands up and canceled the whole thing.
1 star because the receptionist was nice. Everything else was extremely unsatisfactory.

Brought my truck to Caliper for repair work. When they called me to pick it up I was not a happy camper. They did not use original equipment parts and there were still some chips in the paint. The headlight was out of aligment and the front grille was not aligned correctly. Needless to say I did not accept the work. Enter Nino, the manager. He was very accommodating telling me they would make everything right, and yoU know what, he did! They got original parts, replaced a front quarter panel, and then waxed out the entire truck. When the color of the front bumper was not to Nino’s liking, we d ecided to paint it the same color as the truck. They even did the grille at the last moment Thanks Nino you kept your word and my truck looks great

Not that I am an experienced collision repair guy, but I know good customer service and quality work when I see it.
This place has both! Hartford Insurance sent me here and gave me a discount on my deductible for using this shop. They said Caliber is a trusted partner and that is for sure.
They arranged for me to get a rental car from Enterprise and I was able to leave the car at Caliber when my vehicle was ready to pick up.
The work was done on time and I was updated on the progress. It was a bummer that I needed their service but they turned it into a pleasant experience!