Darin John J MD

If I could rate this place lower I would. Dr. Darin seems like a nice enough guy and a good doctor. His staff on the other hand is dishonest. I had been coming to Dr. Darin for three years annually. The last time I was there, I expected to pay my $ 20 co-​pay vis VSP. Instead they told me I owed an additional $ 115. While having my eye exam they used a camera to examine my eyes instead of the usual procedure. I was never given a choice or advised that this could cost me more. When I complained about the additional charge, a darker haired lady at the desk pointed out how I had signed to accept all charges. When I told her I was not told up front about the camera procedure costing more, she said, go ahead and pay it and I will get back with you tomorrow about waiving the charge. She never got back to me, so this year I went to a different doctor.
This was dishonesty!

This is an upscale store. I was helped by Nelcy, an optician in this eye center. I got my eyes checked elsewhere but purchased my frames and lenses here. When I got my glasses, we realized there was a miscommunication about my needs. Nelcy sent the glasses back to the distributor and she got me exactly what I needed. The way she took care of the problem in a nice way, without charging me, has made me a lifetime consumer.

This office has the worst customer service on the planet! They just don’t care about the patients! I am still looking for a GOOD eye doctor!