Fazio Cleaners

Service is defined by how the business makes you feel when conducting business with them and today was perfect!
Kelly not only remembered my name but was already getting ready to pull my dry cleaning and told me that the buttons on one of my suits had been replaced.
Love good service, always the difference maker in deciding where to take my business.
Thank you Kelly!

Very poor customer service. Especially the girls working the night shift. You walk in with no greeting then we waited for 3 mins with a «phone number?» Not hello. Just phone number. So poor service and inappropriate changing from English to Spanish in front of clients (u speak both and they were talking about a client) did it for me. I’ve been a VIP client for years but for the high price here this location lost the true meaning in service with a smile. Maybe these employees should read the poster up on the wall to the left. Customers pay your paycheck! Bye Fazio. Might return when I hear it’s gotten better. Or different company.

Pricey and upcharge you for everything! silk, light color, hand finish??? don’t even try to go there and the asst manager has such an attitude!

My husband & I we’ve been very happy with thier Pickups & Delivery service & I’ve done many Alterations too, a little pricey, but good service altogether.

Sorry, Fazio. I used your pickup/​delivery service for over a year before today. I called for a pickup, and was told to text the driver. Strange, but whatever. When I did, I got a rude response («who is this?») that led to a series of 10 texts, but in the end no pickup. I called the shop, and was totally blown off, blaming it on the drivers who apparently had asked for customers to text directly.
In the end, this is not my problem. There are plenty of other dry cleaners nearby– probably cheaper.

Fazio Cleaners in Westlake Village is the Emperor’s Unclean Clothes, with zombie employees, vacuous managers and a low rating in the upper echelon cleaning business. Not understanding this simple fact, we submitted a cream Pratesi hand towel that had been stained by our house guests — not quite sure with what, but the stain did not disappear in the regular wash. Fazio’s employees eyed it with utter disdain and nonchalance and stated that «it might not go away.» Wife asked them to discuss with the manager, who apparently had no interest in doing his/​her job. They charged $ 7 and three days later returned the towel with the exact same stain… and with the same vapid, disinterested mannerisms. Claimed «the stain didn’t go away, buy a new towel.» Realizing that superior cleaning is not what Fazio wishes to be known for, we took said towel over the hills and far away to Peter’s Magnolia in West Hollywood, where we have brought various «difficult items,» from hand-​embroidered gowns to Charvet shirts that needed extra care. Sure enough, the stain-​master at Peter’s was able to get rid of the stain in one wash. Fazio’s merits no stars, but that option is not available, so it will have to be a simple ONE.

Been using Fazio for over 6 years, with home pickup and delivery every week. In all that time, I’ve had one tailor alteration irreplaceable mistake, 2 billed charge errors, and thousands of well pressed shirts, suits, pants, sweaters, and sports jackets. There are lower priced cleaners in the area, but Fazio has demonstrated reliability, great customer service, careful cleaning and pressing and tailoring. I’ve had 3 pickup and delivery drivers and all are reliable, helpful, and careful with my order and clothes. Would be 5 stars if the prices were more competitive.

I got a dress hemmed here last year for a bachelorette party. A sequin dress with lining and they did a wonderful job for only $ 15! It seemed too good to be true.
Just a couple weeks ago I dropped off another dress to be hemmed to wear to my upcoming baby shower, a simple knit maxi dress that needed a one inch hem. They had the nerve to charge me $ 30! After I asked why it was so much more than the previous dress I had hemmed, they were unable to tell me why and got very snotty with me. They just said that it is what it is. After I got a little more irritated the girl at the counter said (with quite the bad attitude and horrible tone) that she would give me 25% off. Then, when she handed me the credit card slip to sign, it was still $ 30. As a crazy hormonal pregnant woman, I knew if I had stayed in there a second longer they would have to drag me out kicking and screaming, so I let it go and vowed to never go back.
Still very upset about the whole thing, and probably will be for a while.

Done! After receiving RANDOM charges on my bill, no one at the cleaners able to say what the charges were for, I’m done. The whole coupon thing is a sham, ALWAYS ASK FOR THE PRICES PER ITEM UP FRONT!!! They do not want you to know this and evade at all costs. Coupons are never applied and I have had to fight tooth and nail twice — I’m done.
There are plenty other places that don’t need their high rent off the backs of people they think are stupid and won’t look at the bills.

Has completely gone down hill over the last year in terms of delivery service reliability and care of clothes. Most recently stapled a silk shirt to a hanger! Previously has returned several shirts torn, blaming wear and tear. Very disappointed as we have used for years. We are going to go elsewhere.

Been using Fazio Westlake for over 3 years for home pick up and delivery. They do an amazing job every time and if you are not 100% happy they will come back pick it up and make it right. Roger — the driver is beyond wonderful! He is an A+ employee and always makes sure everything is perfect! Thanks Fazio Westlake and Roger :)

I am writing this review because I can say that I have had issues with my Dry Cleaning but Fazio has always taken care of any problems. They have given me credits to my account and I am satisfied. There is no perfect experience. but how a business handles the occassional mishap is the key to my loyalty. My current Driver Roger is always wiling to help me. He is professional and kind. I tell him if I need a special time delivery and he will always do his best to accomodate my request. I hope that Fazio will do its best to Keep Roger happy as I like knowing that he is familiar with our preferences. Thank you Roger and Fazio Westlake for being a business that wants to keep its customers.

They really do a great job here — somehow they got the spots out of my leather boots that I thought were beyond repair. Actually, they have been able to get out several stains from my favorite things that I had tried diligently to remove myself but was unable to. Their tailor also does beautiful work.

This is the worst dry cleaners I have ever been to. The tailor does such a poor job. He alters the hems unevenly and then blames it on the customer time and time again. I had so many things altered incorrectly & he had to redo them. The truck driver also never delivers the clothes, you have a delivery date-​forget about it because they just don’t know what happened to your clothes-​oops they thought you said you’d pick them up, or oops, he will deliver them tomorrow, or whatever. Then the assistant mgr. is so rude & dismissive. She argues with the customers and then is rude & frosty when you come back the next time. I can’t believe they don’t fire her, but then again they are all Hispanic, & stick together from the tailor, to the assistant mgr., mgr. and head of HR. That’s wrong as people who perform that poorly & get complained about time & time again to the corporate HR director should be fired, not kept on in that position. Do yourself a favor, don’t ever go here, go to any other local cleaners as this one doesn’t care about the customers, but only about their employees, who do a poor job & are argumentative to customers. There is obviously a lack of oversight here by upper mgmt.

They are a little pricey but make up for it with customer service and free pick up and delivery.
I had a little discrepancy on a bill recently and called to find out sure enough a mistake had been made. They corrected the problem as best they could (Store credit) and I just got a gift card from them in the mail to apologize. They have won me over.
They are a little unclear on the phone when I try to call in and arrange a pick up but nothing so bad as to outweigh the benefits of pick up and delivery.
They also email monthly coupons which help keep the cost down dramatically.
I would suggest them to anyone in the area.

I had a terrible experience with Fazio Cleaners. A couple months ago, I had a blazer I needed tailored in time for an interview. The sleeves were a couple inches too long, and I didn’t want them getting in the way as I was shaking hands with my interviewer. When I dropped off the blazer, the woman I spoke to told me the date they could have it done by, which was the day before my interview (about a 5 day turnaround time). That was cutting it a bit close, so I asked if I could have it a day or two earlier. She shrugged dismissively and said she could ask the tailor and call me to let me know. Obviously, I never got a phone call. I doubt she ever asked. When my husband went to pick it up on the day it was due at 5 pm, the woman there told him that it wasn’t done yet. My husband asked why. She said because the tailor had car issues that day so he couldn’t come in. Then she yammered on about his specific car issues.
The Fazio Cleaners employees’ car troubles are NOT my problem. As soon as they figured out the tailor wasn’t going to be in, they should have called and informed every person whose item of clothing was due. That’s what a responsible business would have done. I ended up having to safety pin my sleeves up from the inside, which was stressful, didn’t look good, and definitely was not the greatest thing to be doing the night before an interview.
These kind of dry cleaning places are unacceptable — the kind where management is nowhere to be seen, none of the employees are accountable, there is ineffective communication between employees, and a lack of communication to customers. Save yourself the stress and go to a mom and pop place instead.

For over a decade, I have tried them to dry clean my casual silk shirts a certain way (with collars buttoned, not flattened out.) Nine out of ten times they get it wrong. And they never offer to deduct the charge as is their motto. No matter how much I complain, they cannot get it right.

Fazio cleaners are the best in town! I have never had any problems and have used them for laundry and dry cleaning many times. They are very fast and still do a marvelous job. They always call their customers when laundry is done and ready for pick-​up!
Extremely Satisfied Customer!

Fazio’s does consistently good work, and they have pretty good service. Couple of cons, though:
It always takes days and days for them to deliver my order. I usually end up having to call to find out what the hell is going on. Then, the driver will call me back promptly to let me know when he is coming with my stuff and it all seems to work out in the end. But, it is annoying.
They are really pricey if you don’t have a coupon, and the rates are not posted. They automatically charge your card if you have a pick-​up/​delivery account, so you never know what you’re going to spend. I have definitely had some unpleasant surprises.

This place rocks! I’ve never seen such a high-​tech, extreme-​service-​oriented dry cleaner ever! I set up an account with them, and now I just call my local rep, Edith, and let her know that I have some clothes that need to be cleaned.
She comes over, picks up the clothes, and then a couple of days later returns w/​the clothes all laundered/​dry-​cleaned or my shoes polished. The best part is that they automatically deduct the billable amount to my on-​file credit card. This rocks! What more can one ask for???
And since I’ve signed up to receive emails, I get a coupon which usually gets me 40% off the standard rates (which, I’ll admit are steep w/​out the 40%-off coupon). They don’t usually ask to see the coupon, so I just tell them I have a coupon (even if I’ve already used it that month) and they just give me the discount.
I tried another dry cleaner in Westlake Village, but Fazio is at least 10x better than the other cleaner in terms of service and customer-​focus.