Secure One Properties

We just moved from a home that we leased through Secure One for four years and they were FANTASTIC. Jennine is quick to respond to any and all maintenance and repair issues and her vendors deliver high-​quality work. We could not have been more pleased with the service we received from her company. If you’re considering leasing a home through Secure One, do not hesitate– you won’t be disappointed. They are true professionals in every sense of the word.

I have rented from Jennine for a little over a year and she has been the best property manager I have ever had!!! Because my job requires me to travel a lot, I have moved ever 6 months for the past 6 years so I have had a lot of property managers. Jennine is the first one the has been on top of everything!!! There were very few issues with the condo I rented from her but whenever anything came up I would call and leave her a voicemail and within an hour I would have a call back from a service provider to resolve this issue. I would definitely rent from her again and will highly recommend her to anyone looking for a rental property. They definitely have exceeded my expectations in every way.
Sincerely,
Denise Campbell

We recently rented from secure one properties. Unfortunately we were only at the condo for a short period of time. Jennine, the owner I believe, was very friendly and helpful from start to finish. If there was ever a problem with the condo, it was fixed right away! The entire staff is friendly. They help you with any questions or concerns and you can pay rent online! Huge time saver. If you’re looking for a good management company to rent your home or you’re looking to rent, I would go with Secure One.

We had a very bad experience the first time we tried to rent our property on our own. Long story short it took us months to get the tenant out and the house fixed but with the lesson learnt we turned to Secure One Properties and with the guidance and great help of David and Jennine Kidd we found a good tenant. It was a fantastic relief for us who now lived in Arizona but had the rental in California to be able relax and not worry about anything. I have nothing but praise for the entire team of Secure One Properties. Rent was always in time and any issues with the property were addressed very quickly. Everyone was very kind, helpful and always there to answer our many questions. An unforeseen situation forced us to put the house on the market but again with Secure One Properties’ David Kidd who is a licensed realtor we were in very good hands and sold the house with almost no downtime at all — to the tenants that were living there. We could not have been more pleased with the entire process of renting the property and then selling it. I highly recommend their services!!!

Jennine Kidd and her team at Secure One made it a wonderful experience to rent with them — for 6.5 years! The property was well-​maintained; any issues that arose were addressed in a timely manner. When the owner wanted to cease renting the property, Jennine was exceptionally kind and professional in working through the details with me. While I’m in my own home now, if I were to find myself needing to rent again or in need of property management services, I would definitely reach out to Secure One. Highly recommend their services!!!

For the past four years, my small family (my husband, my aging parents, myself and our little cat) I enjoyed a rental property perfect for our needs along with the bonus of the PROFESSIONAL and highly RESPONSIVE assistance of Secure One Properties. The house itself was probably built in the 70’s but had been well cared for and was in good condition. As little things needed attention, and we brought them to the attention of Maryam Fatolahi, our property manager, each need was met, usually in a 24 hour period. We were well cared for and enjoyed a pleasant relationship with Secure One. We thank Maryam and Secure One for their impeccable service.
Sincerely,
Roberta Nowlin

We rented a house from Jeanine Kidd at Secure one properties and she handled the transaction with integrity and care. The home owners then decided to sell and Jeanine called and gave us an opportunity to buy. David Kidd then took over that process and he handled everything very well. We are in our new house now and we love it. We got a great deal. Thank you Secure One. I will recommend them to family and friends.

We just moved from a house we rented for two years from Secure One, and I wish we could continue working with them in our next rental. From the first contact regarding the house, we have been treated with courtesy and professionalism. Throughout the time we lived there, our calls or emails were responded to within 24 hours, and the repair was completed soon thereafter. They even replaced the dishwasher when it stopped draining. Although property managers represent the landlords, we felt that Secure One also cared about us as tenants, and that they were committed to treating us fairly. I would definitely rent from them again.

I’ve been renting properties under their management for over ten years. While in the last rental, they were very attentive and acted quickly regarding issues that arose – plumbing, electrical, etc. They have been honest, fair and professional. I would use them as property managers for a property I owned.

I’ve been working with this company for over five years and have really enjoyed working with David and his wife Jennine. They vet tenants in person, and do lots of background checks, and keep the property up to date. They have a tremendous team that updates us monthly and have never had a single month with our property vacant. From a property owner, I’ve loved my experience with them. If you don’t end up going with them I highly recommend checking out companies that are certified:
Best of luck!

Secure One is a top notch management company. I am a licensed Realtor and I don’t handle leases or property management myself, but I have found this company to be the best ! Their attention to detail and the organization overall is the very best. I am aware of other management companies out there but these guys are the BEST.
Ask for David or Jennine.

Probably the most disappointing and unprofessional management company that has ever existed. My husband and I were led to believe that we would be able to rent one of their properties. For over a week and a half they kept insisting we needed to send over more documents, they asked and we provided. They contacted my business and I immediately faxed over consent for them to release my information. They needed previous tenant information we emailed and called previous landlords. My husband and I called at least twice a day. I am 8 months pregnant eager to get a nursery started. After a week and a half of contacting and providing all the necessary information they informed my husband that the property was no longer available. Talk about disappointment. MY credit is not the best, but I made sure to give them everything needed. I even asked if that would effect our chances. I asked what the next step was after they contacted our past two landlords and was told, ‘just for you to come sign the lease.’ Needless to say we are left with nothing but disappointment and lost time of searching for a new home to start our family.

As an owner with a house in Simi, I would not recommend this company.
They never did site inspections — and did not know my tenants had stopped watering my lawn, which I had to replace, very costly. All repairs seemed excessively high, and the tenants told me when they called, no one called them back. Most tenants only stayed one year, due to their lack of response
I am now with another company, and am so pleased with the exceptional service. Stay away from Secure One.

My wife and I were tenants of Secure One when we lived in Southern California, but we recently relocated to Salt Lake City. Honestly, we had a really positive experience. They were always professional and we have no complaints. We were super happy with our property and when it came time to move, they returned our entire security deposit. I wouldn’t hesitate to go with them again.

I will be perfectly honest, I do not write reviews. You can see on my profile. Don’t really care for them too much. I try to make my own decisions on whether I like something or not. If I like something and someone asks me to help them out, «No Problem, I’ll help you out.» I’ve read some of the reviews that some of the people have written about Secure One and to be perfectly honest, «Read The Fine Print People». If I were in the business of real estate (which I am), my number one concern would be the clients who are coming to me with their property to rent to others. Secure One’s number 1 priority are the owners who come to them with property in mind to rent to others. We rented from Secure One a few years ago in Granada Hills and when we first arrived at the rental, the house was clean, and for the most part, well taken care of (for the age of the house). We stayed for a few years and every time an issue came up in the house, Secure One, sent out a contractor to fix or repair the problem. We had a drain line leak, a roof leak, exterior door lock issues, bug issues, etc. They fixed everything! I do home inspections for a living, and I scrutinize everything. Did the contractor fix everything to my standards? NO, but it’s not my house!!! All they had to do was try to return it to the condition it was at the time you signed the RENTAL AGREEMENT.
When it comes to renting a property, that’s all Secure One is suppose to do, RENT the property! They make obligations with you to repair something that breaks, not replace or upgrade a component within the property, unless they get the written consent from the owner. If this happens, it costs the owners money. The owner of the property we rented, drove by the house several times, while we were living there. If it was mine, I would of too. To me, he was checking on his investment. Secure One does business with the owners to find renters and maintain the property within the parameters of what the owners want. If you don’t pay your rent on time or make the calls as soon as something breaks or needs repairs, you don’t have the right to pass judgement on Secure One or try to smear their name in the mud! It’s in the agreement! Read it People! From where I sat, as a rental company, they did their job and they did their job very well! If you don’t like their personal touch or so called «professionalism» they had with you on the phone or at an Open House/​Showing, get over it. Check out the house, if you don’t like it or it doesn’t fit you or your lifestyle, then move on. They’re not living with you!
I would definitely recommend to Secure One Properties to anyone, owners or renters. Matter of fact, I would love Secure One to handle my property or properties, when that happens. They will definitely look after my investment, especially, if you won’t!!!

My husband and I dropped in on a Sunday to check out what they had to offer. We were greated by a judgmental, unprofessional older man who just stared at us instead of introducing himself. We asked about information on property and all he told us COLDLY go to our website. He then turned his back to us and returned to his office. NEVER NEVER NEVER do business with these people.

David,
Your response to my post is little more than damage control and I would hope the public can see through your slick tongued response.
I’m just grateful I experienced your representative as quickly as I did to know my experience with your company was likely to be a nightmare.
The fact your representative felt it was okay to interact with me the way she did is telling of how you allow your business to be run. Judging by the likes of the other negative comments on this review thread, I can see my experience was not isolated.
And as far as the positive reviews on the thread, they are mostly owners. Owners have no idea how you treat people because they hire you and then wait for their checks to come in — they don’t interact with tenants for the most part. As long as they don’t know what’s going on they are fine ignoring your company’s poor treatment of others.
I don’t begrudge you making a living David, I begrudge you allowing your representatives to treat anyone in a less than respectful and dignified manner. My hope is that in the future, you train and/​or insist your employees be trained, in ethics and professional etiquette. I suspect you won’t get such a strong, negative response on Unilocal in the future. If you search Unilocal,you’ll see, I rarely, if ever take the time to post a review. But my experience was so unbelievable I felt as one human to another, I should speak up and help someone else avoid my experience if possible.

Mis-​management company. Repairs are consistently 30% higher than they should be. They nickel and dime you whenever possible. They never manage tenant expectations. Their property manager is awful on follow up, following directions and dealing with tenants.
I can’t tell you how disappointed I am with this company.

If I could leave it zero stars I would! They are a total scam. BEWARE! They post beautiful places on craigslist and the like, then when you call in, that listing has magically been rented, although it was posted on craigslist that very day. They try to bait you and then if you want to see more listings you have to pay a fee. Any time I try to ask for a manager to speak with I’m hung up on. DON’T USE THEM!!!

Be very careful with this company. They quickly cash your application checks then fail to let you know whether you were approved or denied. It seems like they are running a $ 30 application fee scam per person.
They also require a 650 or higher credit score which eliminates 95% of California, almost purposely to control the race/​look/​religion they allow. One person told me they look at appearance of the person above all.
Don’t let that fake picture of both of them smiling fool you into thinking these people are in your best interests or warm individuals. I do feel they use racial and religious discrimination in their decision making, it was evident in the way they handle applicants. The person at the office that answers the calls is also very rude as if we are bothering her.
Read the other low ratings on here, don’t deal with this company, there are way too many out there. If you feel discriminated by them, report them to HUD.