Sparks Auto & Towing Service

My usual mechanic is in Southfield, but I had a power steering line failure down by Westland — I tried to tighten the visible clamp by the leak myself but only succeeded in getting covered in power steering fluid — so I went to nearby Sparks. I was working long day shifts 6 days a week so I was happy to be able to arrange to drop it off and leave the keys before work and made arrangements to pick it up after they were closed by paying over the phone. Lucky for me, I got off about 10 minutes before they closed and called, so they offered to wait for me — I got there about 5 minutes after they officially closed and there was someone waiting, they were friendly and the waiting room is really neat — they’ve got an old Ford — maybe a Model T — in there. Anyway, I’d have given a better rating but I felt like they took advantage on price — it was nearly $ 500 for a ten year old Chevy truck power steering line (pressurized). I was glad I was working a lot, because that stung a bit, nonetheless everything seems fine now and I’m glad they were able to help. I would probably go back if I couldn’t get my vehicle up to Southfield.

I dropped my car off at Sparks to have a hydraulic clutch line replaced last Friday. I knew that it wouldn’t be done until at least Monday. I was assured by Gary that they could do the work. By noon Monday, I hadn’t heard anything from them regarding the repair of my car. So I called them. He told me that he was having a difficult time finding the part, and he’d get back to me soon. Didn’t hear from him again until my wife called on Tuesday at noon. I won’t try to quote what exactly was said, but my wife said that Gary was very rude to her. After Gary spoke to my wife, he called me explaining that the part was obsolete, and wasn’t sure where to go from there. At an auto repair shop??? They don’t know where to go next?!? I asked him for the exact name of the part, which he gave me. I told him I’d look around to see what I could find. Literally, under 20 seconds. Rock Auto had it online for a very reasonable price. Gary told me that labor alone was going to be in the $ 250 ballpark. Long story short, we found a garage that took the time to cross reference the part number to find the compatible part for my car. It took the guy under 5 minutes to cross reference what I needed. If I would have gotten there earlier, it would’ve been done today; probably yesterday. But since I wasted away so much time dealing with Spark’s Auto, I have to wait until tomorrow now. Oh, and the kicker you ask? At the other garage, $ 190 out the door. Parts AND labor. And as I’ve said before, my wife and I like to use locally owned stores for parts and service. But not here. This is the reason why so many people prefer taking their business to chain businesses. I was told that I was in good hands when I dropped my car off there. Not so much. For one garage to charge me $ 60 less for parts and labor versus $ 250 for just labor? That’s a no-​brainer. Even my neighbor said that when he spoke to Gary, he seemed disinterested in working on my car. I even had my car towed for $ 10 cheaper than what Sparks wanted. Steer clear of Sparks Auto. No pun intended.

Honest people very good work. Highly recommended. Have been going there since 2004. Always satisfied with the job they do

Great family owned business! I’ve been going there since I’ve had a car and the Baileys have always taken excellent care of me! Their lobby area is absolutely fantastic! They’re quick, courteous, and extremely helpful especially when you don’t know anything about cars! I would definitely recommend!

Just had my car towed by Sparks. They gave me a great quote over the phone and came out right away with a flat-​bed. The driver was professional and courteous. I would definitely use them again.