FedEx Office Print & Ship Center

Not sure why so many people have had such rotten experiences here-​must be a few bad eggs?
I say that because I’ve had nothing but ease at this location and have shipped a good number of things through them.
The latest experience was to return a Fitibit using a return label that Fitibit had paid for/​sent me. I kept going back and forth between boxes and envelopes, super confused about which one to use, and I couldn’t find any shipping sleeves. I almost ended up buying packing tape for the label alone.
I ended up going to the counter and explaining to the woman that I had a return label for a ground shipment, and wasn’t sure if some boxes were only for air/​express, and if they had more sleeves in the back or if I needed tape. She very helpfully explained that people had before returned Fitibits and said my best bet was a padded envelope, which would be much cheaper than a box. She also said she just needed me to fold the label and she would tape it for me. Awesome! Her help saved me a lot of money and effort and I ended up paying less than $ 1.50 to ship my package.
So although unfortunately it looks like folks have had bad experiences here, hopefully they are one-​offs because I’ve never had trouble and this latest experience makes me glad I keep going back to this location when I need to ship something.

Trying to ship something from here is an absolute joke! They rip you off saying any slightly used box is not reusable and then try to make you purchase packaging and filler! It is the only location we have an issue with, do not go here!!!

For being a shipping company i cant understand why they reject shipping almost everything I bring in. Most of what I ship is defective parts back to the vendor. Everytime I go in they have to open the box look through everything and question everything about the box. Then they try to up sale you $ 8 – 20 to repackage everything. I go there for convenience but end up wondering why I even bothered. I’ll take the exact box and packaging to other fed-​ex locations without issue. Don’t go here unless you are as anal as the employees that work there.

I’m still breathing fire after my visit here yesterday! I was simply trying to ship a defective computer motherboard back to its owner utilizing their prepaid FedEx account. It was in a standard shipping box. I noticed three different employees standing around doing nothing, and when I was helped several moments later, for five whole minutes, I was getting questioned by the sales representative as to why the box was so small so spongy, and what was inside. I replied that this was the box I was sent, and if an item is packed being surrounded by four layers of bubble wrap and lots of crumpled up newspaper, it’s going to be spongy. He proceeded to tell me that I was going to need a bigger box, taped and trimmed down, at a cost of almost 10 additional dollars. I flat out refused, said I was going somewhere else, and walked out. Good call, as their competition around the corner took it with no problems whatsoever, in its existing form, just a few minutes later — an indication that these people are just out to upsell outrageously.
Not sure what’s up with this operation as a whole lately, but I’ve visited three stores in three different states ever since they split from Kinko’s, and it’s been nothing but trouble. The last thing I need is a lecture from some asshat about how to properly pack and ship a box that’s got nothing wrong with it to begin with (by Post Office, UPS and DHL standards, anyway!)
Can’t recommend. You’re much better off with PostNet and The UPS Store.

Some type of line system would be nice… Everyone assumed to go to the Fedex side if you weren’t there for printing. Everyone got skipped by the people that went to the print side and needed to use Fedex. The employees are never polite either, I come here once a month to pick up a package and they’re always complaining about their slow systems and their long days.

Worst customer service I’ve ever experienced. Might as well go to the Post Office to get such bad service, at least it would cost half the price just to ship something locally. Definitely DO NOT recommend this awful location if you expect a friendly face and quick service.

Every time I’ve used this FedEx’s services I have had HORRIBLE experiences. The people who work here are incredibly rude and treat me like I am stupid. They also have added extra charges after quoting me the original price each time. Will never being going here again and discourage anyone else from going to this FedEx either.

Worst fedex store I’ve been to. If I could give it zero stars I would. Not only do they not have enough people working. (I’ve waited over 20 mins in line before) But the staff is completely rude and unprofessional. We ship a good number of packages for our business and we will no longer go to this location.

Love this location, friendly employees, great customer service. Do not go to the one in sheridan they are the opposite. I went back 8 months laters and the store and the employees are completly different, the store is a mess, the employees are rude and not helpful, also noticed that the store was empty it used to be a very busy store

I love Kinkos!

Dropped off 400 lbs of ground ship packages before the pickup time — advertised as 6pm. They were not sent out that day, which delayed shipping by a day. This was important to our business.

Had baby shower invitations printed and all the employees were quick to help. They helped pick out the paper, printed multiple tests for me, color and black and white, and cut to size all without question! I’ll go back for all printing and shipping needs any time.

Shipped some Keane concert tickets overnight last evening via FedEx to a friend in Austin for the concert tonight. Friend got them this morning! First major positive experience at this location after many disappointing encounters.
Later in February, I had FedEx ship my dad’s ski boots to him in California, and they got there just as promised via FedEx ground in 3 days! Very reasonable price too.
I’ve had many other positive experiences with the FedEx Office representatives at this location. I’m very pleased and will continue to use this FedEx Office.

The service here is TERRIBLE! Liz was not only rude, but outright refused to print anything unless it was a «PDF». I know for a fact that other file types, including what we had, can be printed because we immediately went to a different Kinkos and our items were printed by the friendly staff there. AVOID AT ALL COSTS, HORRIBLE SERVICE! They will not help you!

Fast, friendly, and always go there to make copies, send a fax, or mail a fedex.

Upon arriving, employees are quick to greet and help you.
When I was ready to send a package, the guy at the counter forgot to ring me up for two envelopes that I had purchased so I had to remind him but according to his name tag «Name, 2011» I’m guessing he was new.
I just wanted to give a shout out to the manager, Bryan, for helping me out with a silly dilemma. He was very patient and kind. Good job with the customer service Bryan.