Lexus of Westminster Service

So I came back again last week for an oil change and had the chance to work with Bill Griffin. He was very professional really nice man! When I picked up my car i noticed paint had come off in the bumper… at first i was upset but then Ive never had issues with Lexus here before So i just spoke with Bill. Bill was so kind and made sure that paint got taken care of. He had them repaint the whole bumper. He was not trying to argue with me or make me feel as if he didn’t care. I really appreciated it and I admire the way it was handled. Im not one to take advantage of anything and I think he knew that. They have earned my Trust there at Lexus parts and services at Westminster. I can’t complain at all.

Tiffany and her team are excellent! After having a very extremely difficult time working with another Lexus dealership, Tiffany and her team showed me the way a Lexus service department should be run. Quotes are honest, service is usually timely, and they get me in/​out in a reasonable amount of time. Keep up the good work Tiffany and team.

Services good excellent employees and let customer take out a car so it don’t waste customers time or their time tiffiny Julien i am sorry if I misspell your name she is doing great job warm feeling and care for customers she give best advice

Bought my car at Jim Falk Lexus Beverly Hills and ended up having a terrible experience with them. Found few areas of damage on my car, got two dead batteries in my keys, and had problems with registration. They promised to fix it but never did. I came to Lexus of Westminster because i live in the area, and i honestly did not want to deal with Beverly Hills again. I spoke to Lance about my experience. With his help, they were able to replace a defective piece, fix the side mirror damage, and replace both batteries at no charge to me. They even provided me with a loaner car while my car was being repaired. They completely turned my experience around, and now they are my main Lexus Service center. I have spoken to Lance regarding my concerns with Beverly Hills several occasions, and he has been so patient with me. His customer service skills are top notch! I came in so frustrated with the other dealership, but he was able to address all my concerns and turn my experience around. Thanks, Lance & Lexus of Westminster (:

Not sure if I should bash on Lexus corporate or the service centers themselves since it is privately operated, but nevertheless, here we go.
So I went in about a week ago regarding some steering wheel noises on my 2015 IS 250 F-​Sport upon turning it only during cold starts. Went around 1pm on a Monday. Not too crowded. Service advisor called me within 10 minutes of me arriving and told me that they need to charge me a $ 170 diagnostic fee just to check out the problems due to my car having some modifications in the past that have been put back to stock over a year ago. Now, I would understand if something with the actual suspension went wrong since I had lowering springs, which I did back in September and I bought a new Front shock and installed myself. All cool and dandy. But really? How does the steering wheel making weird whining noises only during cold start have anything to do with me putting on aftermarket springs? Complete BS. Pay over $ 40,000 for a luxury vehicle and the customer service garbage. Same thing with Longo Lexus. Really disappointed in the Lexus brand itself. I modify my car and share it with my fellow Lexus community (which by the way helps out Lexus since I’m spending my money to modify their car) and you bash on me for it? Don’t understand. Small problems like these, you guys shou just take care of for me. And what proof do you have that this problem was caused by my previous mods? Just completely ridiculous how poor Lexus service is. Let me tell you, BMW was much better in terms of customer service. I will be selling this car soon to switch over to BMW in the coming months. Very disappointed in all the service centers and Lexus themselves. Will never buy any Lexus vehicles ever again.

Despite a rocky start and having to drive a loaner car from Enterprise (not the usual Lexus) for 4 days, Lance Foster (a service advisor at Westminster Lexus) went out of his way to make it a more pleasant experience. My oil leak was fixed as requested, and my «baby» came back to life as a Lexus should. If it wasn’t for Lance, I would’ve given this a three-​star rating for all the miscommunications and delays. The extra star is for Lance for his efforts in reversing a negative to a positive. Overall, I would continue to be a faithful Lexus customer.

Last service Kim who assisted me again did what she does best! Provide quality service! I will be coming back again for my next one!

Two words — KIM RANDALL is the best, most efficient service rep! I couldn’t tell you how the other reps are, because I only ever work with her. She’s so nice, yet to the point and is really focused on getting your car into service.
I am only one payment away from paying off my Lexus RX450h and have only ever had ALL of the scheduled maintenance performed here — despite living 25 miles away, I plan on continuing to service my vehicle here. Kim is always friendly and gets me in and out. Sometimes I needed a loaner vehicle which she always gets me quickly — sometimes I’ve just sat and waited for my service. The free car wash and vacuum is really great, and worth waiting for.
There’s free Wi-​Fi, coffee and snacks. And the general waiting area is very tidy and has comfortable seating to watch tv.
The valets are always really nice too.

Well picked my up my Lexus after some recall were taken care of. Customer service is awesome… but all plastic paneling under hood were left loose. Not good. Makes me wonder if everything else is ok.

Always take my ISF here and have been satisfied with the work here every time! Free wifi and cappuccinos too! Service prices are expensive, but what stealership isn’t?

This makes me sad.
They have serviced my car for years. In a recent service they recommended a power steering boot, and fluid changes at a cost of about 1300.00. I took the car to HAN’S motors to check the pricing and not only were they much lower, but on inspection they advised that NONE of the recommended work was necessary.

Today’s experiance does not deserve any stars.
I called Lexus of Westminster service department yesterday to schedule an appointment for oil change. Service writer asked me if I would need a loaner vehicle and I said Yes.
I pulled up to service, got written up, and taken to an office to check out a loaner vehicle. After providing them with my driver license and insurance card, I was asked to take a seat and someone would be with me shortly.
An HOUR LATER, I asked the lady at the desk if my loaner vehicle was ready and she informed me that I am the next one in line and that we are waiting for someone to return the vehicle. I asked her how much longer is it going to take and she said, «It SHOULD NOT be much longer».
I informed her that I no longer wanted the loaner vehicle and asked if she could inform the service manager to change the status on my ticket as WAITER. She did so.
TWO HOURS later (three hours since I got there), after asking the cashier couple of times to check status of my vehicle, I got informed that my vehicle is ready.
I am very dissapointed with the way this situation was handled. I do not understand how a service department could run out of loaner vehicles! Never again Lexus. My lease is due to be returned in 4 months and after today I sure will not choose to lease another lexus!

This dealership was amazing! Their customer service was awesome! Kenji was our salesman and provided the best customer service I have ever experienced at a dealership. He was very knowledgeable and patient with all of my questions and made my purchase seamless!

Great service here. I’ve been coming here since purchasing our Lexus. We like to work with Kim R. (Service Advisor). She is friendly, upfront, and honest to the services needed at the time. We have worked with others but Kim stands out. No complaints overall with Lexus of Westminster Service Team.

Crooks and Liars! Came in with a pre-​approved letter from my credit union as I didn’t want to be jerked around by the finance person. Agreed to a price on a car and trade in for my vehicle. When it came to sign the papers they wanted to run my credit (hard inquiry), I explained to them my pre-​approval and why I came in with it. They said that they still have to run a inquiry because of the «Patriot Act». Seriously, you’re going to try and pull the you think I’m a terrorist card on me??? I refused because we already had a pre-​approval letter. After some negotiations with Michael the sales person and Bill his Finance Mgr we agreed that they would run a «Soft Pull» which wouldn’t affect the credit score. Just because you have a pre-​approval doesn’t mean you get to bypass the finance guy… boo. He still wants you to get GAP, warranties, etc. for some reason he wanted to offer me their rate which didn’t come close to my pre-​approved rate… odd as he knew I was pre-​approved.
Fast forward to the next day, I get an alert saying my credit was pulled. After a quick check, Lexus of Westminster decided to do two hard inquiries, one with the in house Lexus finance and another with Bank of America. I immediately called and spoke with Michael the sales guy and he turned me over to Bill the finance manager who by the way is a complete jerk! He says that there’s nothing he can do about the inquiry as they run inquiries on all people buying cars from them. He said that if he did try to remove it he would be basically be shooting the dealership in the foot because it would look like they made a credit mistake by running a hard inquiry when they weren’t supposed to… that’s exactly what the dealership did Bill!
I’ll report this the the bureaus and I’m sure nothing will be done but I just wanted to share my concerns to those who come in with a pre-​approval letter. Avoid this dealership at all costs.

How could this place call themselves «premium lexus service»?
I brought my 2015 lexus in for an urgent checkup. While driving on the freeway yesterday, the whole screen monitor got all blankly white. I couldnt be able to see how fast I was going on the freeways. The next morning it went back to normal.
Anyways, back to the purpose of this review, i’ve been to BMW service and Mercedes service before. They would let me lend a car of my choice and they never mentioned about returning the car with a full gas tank. Here! At Lexus of Westminster, you have no options but to take a Lexus CT (worst than my current Lexus) and their policy is that you have to return the car with a full gas tank. If not, you will have to pay $ 7 per gallon. Ridiculous! Excuse me, but I couldnt put up with this Lexus service location.
Just a simple thing, but you could totally see what kind of luxurious service they offer as they call themselves a luxury car brand but look how they treat their customers. As not to mention, i didnt pay my 2015 Lexus for an unknown problem and to be treated like at some random place.
Totally questioning my future choice for the next car.

BE AWARE — YOU MUST KNOW!!!
This has been an unbelievable experience. I seriously could not and cannot believe this is a dealership. Furthermore, I could not and cannot believe this is a dealership in Orange County; the very same Orange County that is home to some of the richest people in California!
So, I’ll begin by saying «No, I did not mistakenly provide an a 5 star rating for Lexus of Westminster.» The «Be aware» was to catch the attention of readers, since studies show that people pay more attention to perceivably negative news.
I have owned several Mercedes and BMW vehicles, and this is my first Lexus. I OFFICIALLY PLEDGE MY ALLEGIANCE TO LEXUS, WELL ACTUALLY, TO LEXUS OF WESTMINSTER!
THE DETAILS
Like I previously stated, this was by far one of the most unbelievable experiences, especially with a dealership.
I attended a university in Westwood for my undergrad, and I am currently a student at a university in Los Angeles. I’ve lived in Orange County for several years and therefore do a lot of commuting to and from Los Angeles County.
I initially went to Lexus of Westminster because I received a recall notice from Lexus and I was required to receive receipt of completion before the DMW would allow me to register my car. I had actually intended to go to Cerritos Lexus, but when I called to try to set an appointment, I was informed that there were no appointments available and informed that they were not willing to make any exceptions, even though my registration was due in a week, and I had just received the recall notice. Lexus of Westminster, however, informed me that they too had no more appointments available, but they would make an exception and allow a walk in to get the job completed since there would be no other way to register my vehicle. By the way, I DID NOT buy my vehicle from this dealership and this dealership was did this without any inquiry for ANY other service.
My only reason for bringing my car in was to complete the recall. I previously mentioned that I commute to and from Los Angeles. Well, that was important because it helps illustrate what type of use my car gets. Although I knew my car probably needed some type of service, I was not interested in investigating any service lights or even rotating my tires (if people still do that).
I arrived to the dealership on the day I was directed to and I handed my keys to the porter and sat in the lounge, awaiting my typical experience at a dealership. Again, I have owned many vehicles, and I am used to the service experience. I was a true fan of Mercedes and BMW. I expected the same type of upselling strategy that I had become accustomed to in Irvine and Newport Beach (I’m sure you know which dealerships of which I’m referring). Anyway, I was waiting for some guy to come over, greet me and begin his pitch. Then, there he was, TOMAS. I rolled my eyes (in my head) and I waited for his pitch. To my surprise, he was very kind (genuinely) and he never made a mention of ANY OTHER SERVICE! I followed Tomas into his office and I gave him my information. Tomas thanked me for my time and explained the recall to me. He explained the process and set up a loaner vehicle for me. I informed Tomas that I was in a hurry to leave for work and he promptly walked me over to the loaner department to obtain a loaner. I expected to receive some random vehicle, since I had not purchased my vehicle from this dealership, but that is absolutely what did NOT happen. This dealership treated me as though I had spent thousands upon thousands of dollars there (I remember thinking, «Who do they think I am?»). The loaner department asked me which type of vehicle I was interested in driving. They informed me that they did not have the type I had requested, but they offered to contact me as soon as they received one in. Again, I thought, «who do they think I am?» It did not occur to me that this is their standard for customer service. Anyway, I received my loaner and left for work.
This review was not intended to suggest that people should go here to get free or even discounted services, but to share my experience and make a bold statement, that this dealership is unlike any that I have ever experience, and they seem to have a standard of providing exceptional customer service and they have a culture of building relationships with customers by being honest and transparent.
A special thank you, a million times to TOMAS DIAZ, SHERRY THOMAS, and TODD LIPPS.
I will never be able to thank you all enough, but I truly hope this review is read by the thousands. You provided me with such an amazing experience and I will forever bring my vehicles to this dealership. I had already informed Tomas that HE is the reason I will continue to purchase Lexus. I hope my review conveys that there are honest dealerships in America that make tremendous efforts to build relationships with their customers, whether they have purchased vehicles direct or not. (no more space)

They are very friendly. GREAT SERVICE
very clean waiting room.
The service is totally different with Tustin Lexus!!! Especially Tiffany is very friendly
And explain very well

When you own a Lexus, you will get the red carpet treatment even after you buy your car. This place delivers, for sure.
Why not 5 stars? Well, mostly because when I lived in Maryland, I can compare how Sheehy Lexus of Annapolis rated against this service department. First of all, Sheehy has a one stop convenience. You drive your car up, are greeted warmly by someone, who just steps away walks into the service manager immediately. No wait. Then, you work out what you want to do and you get an immediate estimate of the price and time of delivery. Then, the same service manager, has you sign for the rental car and walks you directly to the car just steps away. When you pick up your car you pay, walk to the service bay and your car is driven up, valet style. If you want to wait, the room is full of TVs and free beverages and free wi-​fi. This is what I’m accustom to. This place, you are immediately and warmly greeted, but instead taken to a waiting area. There are free beverages and snacks, but it’s self serve. Then after waiting about 10 – 15 minutes, someone escorts you to the service manager. The manager walks and inspects the car while talking to you about your needs, Then you walk into the office where you are also given an estimate for price and time. I was surprised, even with an appointment, that I had to wait the next day to get my car. I always picked up the car the same day in Annapolis. Then the manager walks you to the rental office. Then it’s slow process before they get you a car. When you pick up your car, you also pay and walk to the service bay where they deliver your car valet style. But, you can’t drive away. You must first go to the rental car office where they inspect your vehicle before releasing you. Now don’t get me wrong, the service is professional, friendly and makes you feel important. It is just that in Annapolis, everything was also friendly, fast and VIP treatment too. It was much faster with one stop to drop and one stop to pick up.
Also, in Annapolis, anytime I drove in, I got a free car wash. Over here, you only get the free wash with your service. They told me that some people abused the privileged so they had to stop it. Instead of penalizing the culprits, they penalized the rest of us.
I also expressed these issues in their web survey and asked them to contact me. I’m still waiting. I expect K-​mart to ignore you when you have issues, not Lexus.
So for the reasons of not have one stop convenience and no free washes, I knocked it down a star.
I did have a frustrating moment where my extended warranty was not utilized since they felt that a rock hit the bottom of my emission filter damaging it thus they blamed me for the non-​functioning filter, so they didn’t have to use my expensive and now useless extended warranty. I still think it cracked on it’s own. The rock hit a protection plate; I’m still not convinced that the momentum cracked the filter. The technician also told me in all his years, he has never seen this. So I guess I’m the only persons though millions of Lexus miles that this has happen. I guess people are right that extended warranties are a waste of money. Even Lexus finds a way to make you pay, which surprised me consider how much I paid for the vehicle and the warranty. I’m a little upset with Annapolis, not Westminster selling me crap. Over here though, I got the impression that I was being blame for something I didn’t do even though my service manager was super friendly. I really didn’t get the Lexus treatment for this particular issue. So, I knocked it down another star.
Because I retired and move to this area and plan on buying future Lexus, I guess I will continue to use them. They were clean and professional but when you have a much better experience in another state, I can’t give them the high ratings that everyone else has. If it doesn’t improve, sadly, I may need to drive further for future services or purchases.

Yes Lexus deserves another update even if it hasn’t been that long since my last one! This time I came in for re call and remote battery. I was helped by Kenneth many times and he has really gone out of his way to make sure I’m a happy camper. There were some issues with the car remote and he explained everything and took the time to figure out what’s wrong instead of just rushing me and telling me just get a new one. I was also helped by Bill he was incredibly helpful and friendly. Oh and last but not least…
I forget his name (first time I’ve seen him there) but one of the awesome service guys also put on my sticker for me which I custom ordered and had no clue how to do. This is Lexus! Awesome service I rave about and you won’t get it anywhere else! I love my Lexus peeps.