Sprint Store

1/​29/​16 – Went to this store at 7:15pm because my phone died and needed battery charged (yes I still have a phone with keypad!). Technicians were officially off but I heard the person say, «send them back to me» Rameshi in Technical Support not only charged my battery but showed me how to do it for the future so I would not need to come back except to upgrade my phone based on his recommendations. I would give this store a 5 but the initial reception was not so welcoming from the person who eventually inquired about our needs, maybe he/​she was just tired, not warm, friendly at all otherwise my visits here are good,

This place is never helpful. Every time I ask a question they give me a dirty look like I am stupid or something. Makes me want to cancel my plan with sprint and go with another company.

Worst customer service I have ever had. I have been with sprint for 10 years. Will never go to this store again. Kimberly and the rest of the staff is rude and ridiculous! Called and filed a complaint with sprint corporate. That’s unacceptable after paying thousands of dollars over the years. Thinking of switching to att. If the store manager was smart he would shape up his staff!

If there was an option to rate a store with ZERO stars I would give that to this particular location. I came in today to get a simple Christmas gift since I received a 50% off coupon for any accessory from a Sprint store through my text. I went into the store and did not recieve any type of Hello, Can I help you, or better yet ask me Are you lost is what they should have asked. I waited for a good 10 minites and still my family and I were never greeted. This is totally unacceptable in my books I did not expect this to come from a Sprint store since being a customer for 11 years. This location lost my service and its sad that they did not even acknowledge me at all. Also, the guy in the front was roaming through his phone while he was on the job. Overall the customer service here sucks here majorly and I will never return to this location. I give these guys a BIG 2 Thumbs down!

Went to have my, my husband, and my daughter’s contacts transferred over to our new phones and to get them activated. We were helped, but with very little enthusiasm. One guy just sat in the back at his desk texting on his phone the whole time while people were waiting up front. The girl who had first helped us was with another customer, so another guy asked if we needed anything and I said that we’d now like to activate our phones. He said, well, you can do that online. I said well, we’re here so why can’t we do it here? He then lied and said that the phone I gave him for my husband had been listed under my number and that it would be better if I handled it online. So I then asked if he could at least do my daughter’s phone that was different from our phones. He did, but I could have done without the attitude that he didn’t want to be bothered.
I get home and use the Sprint Chat to get the phones activated and the tech online said that the guy at the store could have easily done this by giving him the MEID and the ICCID numbers from the phone, so he just didn’t want to do it.
I’m up at the crack of dawn and work a full time job, so I really don’t want to be putzing around at a Sprint Store at nearly 8pm at night with people who act like they just want to be left alone so they can talk amongst themselves and text on their own phones. If you’re not buying a phone from them they really don’t want anything to do with you. Whenever you ask them about stuff they either don’t know how to do it or tell you to go call customer service.
I will say that if you need any repairs, go to the Brookhurst Sprint Store in Huntington Beach, I was treated very nicely there when I activated my previous phone.

This place sucks customer service not acceptable the front desk lady not professional at all we were more then hour.

Ok so Lizbeth Galicia (retail consultant)
Was extremely EXTREMLY helpful she actually (a little dramatic) but saved my life that day by helping me out with the 6s plus because my phone was broken she looked at all the options we could do for me in store and I looked at her tag and I said are you really in training she deserves to be promoted or have a raise I don’t know but she is extremely good at what she does and not just that it’s just she genuinely cares.

SHADY, SHADY, SHADY!
My brother went in to switch his number to is old phone because his iphone cracked and the sales rep put him on a completely new plan without his consent. Then, I go in a week later to switch phones because my phone stopped working too and they somehow added insurance to my policy without consent? I understand the sales people have quotas to meet, but are they really that desperate? That is illegal to add features and plans without our consent! I can’t stand when people mess with my money and time. I have to call spring, wait on hold, and then tell them to take the charges off, because I didn’t agree to them.
Be very careful when you deal with these people. Just remember, if something sounds too good to be true, it IS! The «easy pay» plans are a joke. They sounds so good upfront, but if you look into them and do the math overtime, you’re paying SO MUCH MORE!
CHECK your plan often and make sure nothing had changed. Especially if you go into a sprint store for whatever reason and they pull up your plan. I can’t imagine how many people they sneak charges on that don’t check their plans…

I don’t usually write reviews but Liz at the corporate Sprint store was amazing. She was helpful, patient, knowledgeable and very kind and efficient. I now have a new phone I am happy with. I am very specific about what I want and she helped me get the right phone for me. A thank you to Nelson as well, he was very nice on the phone.

Very friendly store! They did the most to help me out and find different deals for me! I got hooked up and they worked with what I could afford. It is busy but it’s always best to make an appointment!

Liz Galicia this was extremely helpful and solved all my problems excellent outstanding customer service I just bought a galaxy s6 Plus extremely happy with with it

I called to see if they had a phone in stock and was LITERALLY put on hold for 25 minutes. Then my call was disconnected! Super pissed. It shouldn’t take that long to look to see if something is stock. Either they need more employees or they just don’t care. Time is money!!! Ended up calling the fountain valley store and the garden grove store and they were able to both answer my question in less than 5 minutes.

Not sure what happened to the quality of customer service since the last time I was here but it has gone downhill. I came in on a Saturday to ask about my bill and had a female associate take a look. She didn’t seem interested in the job and wasn’t really responsive and ended up telling us that she couldn’t do anything and said I had to call customer service.
Well I called and customer service said I had to go in store to get the answers for my bill! I ended up going to another Sprint location that answered my questions, were super friendly, and seemed extremely knowledgable in their job! What a contrast!
I really hope this particular store retrains or takes a good look at the employees that they hire!

I’m always going to Sprint to get my phone fix and I’m always walking out pleasantly surprised at how great the employees are. Today was no different from any other time my phone has been glitching, I decide to take it in to get it fixed. I started talking to Gus about what was going on with me phone and that when he had Lesly look at it see what he could do to fix my phone and they got a new on its way for me. This is one of the best stores I have been to.

I came into the store for a upgrade which at a different store they made it so hard to do, the wait time at a different store was over 45 mins! That’s why I came here because the staff at this location made it simple for me to upgrade my phone and make it much easier for my old grandmother to come along with me. I highly recommend the customer service here, they even gave me a great deal on some jbl speakers with and a pair of matching headphones!

To be honest, people give this place a bad name for certain things. Yes, if you do come in for things as a walk in, you most likely will be waiting a very long time.
I been coming to this Sprint since it opened, customer service has changed over time in this store. In recent years I have great associates come and go. Thinh was one of my favorites, for his honesty and going above and beyond on his workmanship.
Odion, he is a great guy, he will hook you up and try to do his best to make it work with what he’s got. I fully trusted him on my account and how we conduct business. He is very knowledgable about subjects and fully understands your budget, your needs, and what you don’t need.
I have gone with Odion for about 5 times now as of October 2, 2015. I am pleased with the service he provides for me and I hope he does the same with others.
As for the store, I feel it needs to change on customer service and response time from interacting with the customer to reaching the next customer in line.

A bunch of incompetent idiots!!! No one knows what the hell they are talking about! Horrific Customer Service! I don’t understand how a multi million dollar company can have these kind of people working for them! The staff lie and falsely sell things! I was on hold 26 mins then got hung up and I called back on hold for 18 more mins someone answered and said there was no one in charge available to resolve my issue, so my information was taken down and guess what… No one called me back it’s been 2 weeks and I called again today and the same story the manager is busy. He will call me back. He is gone for the day! What the hell is going. Definitely going to Verizon.

All of the associates I came into contact with (5 of them) were very friendly! And, the three I worked with were very helpful!
Kimberly and Ricardo were especially helpful. Make sure you get phone insurance, everybody! Yeah, it’s $ 11 a month but this way I didn’t have to pay $ 75 for a technician to take a look at my issue and I am getting a free replacement phone!
Ricardo was very informative regarding the situation with my phone and the steps that would occur to fix it. He was honest and straightforward with his answers. Kimberly helped set me up with an employee discount and printed and filled out the paperwork necessary, and took care of me in a jiffy!
The whole process took 1.5 hrs, just enough time for me to go get lunch and return. My replacement phone should be in the store within three days! Awesome! Thanks for the great service, guys. :)

Sprint: You Get What You Pay For.
The in store technicians have no idea how to get most things done. After talking with them for 30 minuets they told me to call customer care. If you cannot help me in store why does it exist? The «technicians» at this location frequently lied to me just to get me out of the store and looked almost surprised when I came back after a few days when the charges on my bill were not fixed. If you need any question answered or service activated go to another store or call Sprint. DO NOT WASTE YOUR TIME AT THIS JOKE OF A SPRINT STORE.

Switched from verizon to sprint. The really cute young lady helped me out a lot. She was very friendly and helpful. I ended up having an error in a reimbursement that was supposed to happen within two bills (and did not) so I went in to the same lady today and she immediately got on the phone and resolved the issue within 10 minutes.
I have never had to wait there (or not longer than a few minutes) which is why I left verizon. Verizon charges an insane rate not to mention I am spending thousands per year with a phone company, so I should not have to wait 45 minutes or longer to see a rep. Imagine going to a car lot and then saying ‘take a number’.
Overall why they got a 5 star:
–helpful and informative
–resolve problems immediately
–minimal to zero wait time